Mackenzie-Childs Questions & Answers

Not possible. Ive emailed now 6 times in 3 weeks with no response.

Their whole line ---- and I have two households with lots of Mac-Ken products inside and out --- is whimsical, happy, quirky... almost unique. It is NOT quality. Never was... Their products from kitchenware to chairs are for view, not for use. There is no quality in any of it. Just recently, I paid to have their kitchen side fish chair (almost $2K) repaired, my cost, by a furniture restorer here. It's a cute piece but is NOT for daily use. We owned it only two months and are empty nesters in a pandemic --- almost no use. STill, it's not for a large person. We are not large... Their tuffet arrived with one stool leg broken. These are pieces, once only American made, now coming from nearly everywhere else. Still, whimsical if you can get them. But don't order anything that you are not willing to lose the cost. And if it does arrive intact --- a $700 lampshade arrived with its lamp missing --- take care; you may not want to use it. That's the truth. And, again, I have two houses full of merchandise. But I am buying no more... until IF this ever resolves itself. The word is the company is going to fold.

I would like to find out, I like their enamelware, not Ugly pottery, but the shipping time and service is terrible.