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I ordered $1000 of wallpaper in April 8. I contacted customer service for a one time courtesy request to return the wallpaper since receiving a diagnosis of stage 4 breast cancer. I understand the policy for returns is 30 days, but my meds are 15K per month and I really need that money to help cover my expenses. After requesting 3 times to escalate up the management chain, my request was denied. How sad we live in this world where people are no longer considered and a profitable company like Mackenzie Childs cannot be humane or empathetic.
Tip for consumers:
Don't purchase from this company. Do business with companies that make the customer a priority.
Products used:
None. I have stage 4 cancer. Wallpapering isn't on my priority list for a house I will have to sell to afford treatment.
Sherry D.'s review of Mackenzie-Childs earned 6 Very Helpful votes
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Empty.
Do not purchase anything from them they will keeps charging you card till the items is sent out...
Lamp came in with base pieced together. Chips and peeling paint. So disappointed in this quality!...
