Lyft

I took a Lyft to the grocery store, bought groceries and then spent an hour trying to get a Lyft back, but Lyft has ZERO drivers out. I had to walk my groceries back 3 miles in the snow and negative temperatures. I contacted Lyft and the customer service representative says "sorry, it won't happen again." A teenager response, not a billion dollar company response. I hope this company gets sued over some crap like this. Poor in every category. Abysmal.

I would give them 0 stars if I could. They are often more expensive than Uber. Their app is always lagging and has caused issues such as not updating that a ride has been confirmed and I have to get an Uber and then find out the Lyft ride went thru but just took forever, so I had to cancel and get charged for it. I rented a bike which has little to any assistance and when I returned it. After locking the bike, the meter kept going. I had to wait 20 min

I am officially boycotting LYFT
They charged me a $100 damage fee for a ride my son took home,
Claiming he caused scratches to the leather interior, the photos
They sent immediately after the ride, one of them appears to be daylight
When his ride was at night. They refuse to talk to me other then via email
And refuse to address the daylight photo. They are possibly blaming
My son because he is a teenager and apparently Teen rides are not permitted on their platform yet they make no attempts to deny that service because thousands of parents have been shuttling kids and teens on LYFT for years. So corrupt! Cheats and Liars! Bad Business

I frequently leave for the airport at 4:30 in the morning to get to a 6:00 flight, airport 1/2 hour drive. This is the third time I scheduled a pick up and had to drive myself because Lyft dropped the ball. Today, the assigned driver declined the ride because he was too far away for too small of a fare. The second driver was so far away, I would have potentially missed my flight. Unless you live in a densely populated area and travel at peak times (when u will pay a premium) do not depend on Lyft for a ride.

Lyft likes to steal money from its consumers! I had a ride for this weekend during Christmas and Lyft put an extra hold as an additional charge on my account for those two charges as one! They refunded me partial that amount and charged me again! They have 33 dollars of my money that they stole! Please do not use Lyft they are thieves! I already contacted fraud! I even have proof $#*!ing thieves!

I recently used lift for a ride from the Denver international airport to Denver where they picked me up at 10 PM. I have just checked the Uber rates which were $35-$40. The lift driver said that the Lyft rate was the same. When I received my bill through email I saw that I was charged $70.87. $34 of the charge approximately was what they called a prime time charge. I was never informed this was prime time and seriously 10 PM on a Thursday night is prime time! Lift offered me an eight dollar credit. I told them they could keep their eight dollars and have deleted their app. This is not the first time I've had a problem with the left. I'd rather ride in the taxi. By the way a black limo fee from DIA to my home is 60 bucks

My friend waited an hour for her Lyft, which never arrived. She had to call Uber to make it just in time to the airport.

I scheduled an Uber for a rural location to drive me to New York City. But they didn't actually secure a ride for me when I scheduled it (what's the point otherwise?), so I'm left without a ride after 20 min of watching the search screen. Now I'm paying three times the price for a professional car. Thanks a lot.

I made a reservation more than 24 hours before I needed the car. It never came. No reason was ever given. I have generally used Lyft over Uber in the past because it usually was cheaper. But I'll pay the extra $$ if the reliability can be counted on. And Uber is far more reliable. Lyft just lost a customer.

I had Reginald as a driver and he was texting the whole time while driving. I asked him to stop and he went super racist on me. I just wanted my ride to be safe and he is not that. Horrible experience. I will not be using Lyft any more. That experience was one of the worst in my life. Reginald is a horrible human. The things he said to me were absolutely horrible. Worst driver ever. Somehow I was blocked by Lyft like I did something wrong. I have a few videos of him texting and driving.

Lyft is genuinely so inconsistent and unreliable. Whether it's that it takes an hour for a ride, or the ride it took an hour to get there decides to cancel last minute. I don't even like uber, but use them over lyft any day

I decided to use Lyft instead of Uber for once and was sadly disappointed. I took a Lyft to and from a destination, with the first costing $11 and the second costing $31 because the driver lied about the route he took. When I attempted to contact Lyft to dispute the charges, they sent a standard email response saying basically sorry for your luck, with no way to contact them by phone. I am usually a very understanding customer and dont get upset easily, but Lyft is a dishonest company, who cares more about making a profit than their customer service. Will never use this company again.

See video. I mostly don't like some of the charges they have taken from me. For some reason despite the fact that I have a video, this site won't me submit unless I write the correct number of characters in this box.

Twice now, when booking a ride the app will go on FOREVER trying to find a driver. This goes on sometimes for several minutes. By the time they find a driver, you should have been to the destination based on the arrival time estimated in the menu before selecting the ride type. On two occasions now while the app was searching for a driver I have cancelled the ride only to find that the Pending charge on my account was processed and charged. And you might as well forget about disputing the charge in their app because it'll be denied every time saying that the ride took place. Bull$#*!! I'm deleting the Lyft app for GOOD!

Lyft is horrible if I could leave zero stars I would. They let anyone drive and their drivers are rude and extremely unprofessional then when you contact customer service through the app they are completely unhelpful and wont when issue a credit towards the next ride after their drivers mess up. Had a driver leave me stranded in front of my face and make me late for work and they would not even issue a 5 dollar credit