I was approved to drive with Lyft at the end of Feb. this yr. I was only driving for 4 days then I ended up in he hospital to ave emergency. I even emailed them to let them know what was gong on. Then after i was cleared from my doctor I only was able to drive for 1 day & i ended up back in the hospital because of complacations from the surgery. I let them know that also. I even emailed them and asked if they could give me an extension for my drivers bonus because of due to the emergency surgery. They responded by telling me that I never entered a drivers promo code. I even sent them the copy of the code I used when I applied. I was only 20 rides away from getting my bonus. They even approved my new car. 2 days after they approved my new car I received an email from them telling me that i would not be able to drive due to some safety issue. That's all they told me. I emailed them back & I wanted to know what the problem was. They responded by telling me my rating was to low & a passenger said that I refused to get out of my car when I was asked to. Well the problem with that is at no time durning those 5 days that I drove I never had a passenger that was disabled that need assistance. I always got out of my car if my passenger had luggage, I personally put their luggage in the trunk of my car & I removed it when I dropped them off at their destination. The thing is the passenger doesn't always rate the driver right after their ride sometimes it takes them 3 to 4 days later to rate their ride. So they do get the drivers mixed up. Lyft does not give yo any type of training they only give you a platform to work off of. So you will fail right away. They said that they were investigating the issue. The problem with that they never even talk to me about the issue. They also stopped me from driving before I got my total hours in for my driving bonus. I'm not the only one they have done this to about the driving bonus. I have spoken to other people that work or have worked for Lyft and they never received their driver bonus either. How can a company let you go only after 5 days of being a driver without really investigating both sides of the issue. My ratings were not low enough to let me go. They never give you any training at all. They do not stand behind their word. Plus their are other problems. I had riders that I picked up that said I was only picking up 1 person & sometimes ended up being up to 4 total & I had no way to add the 3 extra people to the ride. I have emailed them everyday for almost a month since they said I cold not drive because of the issue & they have never responded back to any of my emails. Just to let you know the riders tat did rate me gave me 5 stars. example 7 out of 10 gave me a perfect score on everything & 5 stars. You do not want to work for them. Plus they add people to your ride without giving you the chance to accept it or to refuse it. Some of my passengers had to be at an appt. at a certain time & I could not accept the ride that they wanted me to pick up. That is not fair to the passenger you have in your car at the time since they have an appt. they have to get to by a certain time. If you were a passenger and you had an appt. at a certain time would you want to be late or on time? Lyft never even gives you a chance to work. They do not investigate the issues like a company should.
Lyft itself sucked it did not tell me how much my ride would be, only way i knew was to check my account, the text message sent said save $20 on Lyft, the ride to or from my house to this destination on a taxi is usually $14 to $17 so at the end of my ride lyft says it takes off $5 credit for my friend refering me which is more than I pay for regular yellow taxi or black cat ride even with the 5 bucks off. the driver knew nothing about the company the app or how I can find info, all in all Lyft itself sucks not just the driver...how unprofessional!! never again..who only tells you how much your being charged AFTER you artive at tour house???
I wanted to love Lyft. I wanted to support the company after hearing they had donated to one of my fave non-profits. But both times I used them: a) the drivers spoke very broken English and I had to keep asking them to repeat themselves, b) both of them asked me where I wanted to go after I had entered it on the website, and c) one of them asked me how to get to the airport. Gotta do better, Lyft.
Lyft is a scam for passengers and drivers. For drivers, Lyft keeps 20% of the fare and charges a processing fee. Lyft also does not help drivers with car maintenance, insurance, or fuel costs.
For passengers, Lyft is constantly overcharging them. They use their GPS app to purposely take drivers on longer routes in order to make more money and make the driver look bad. Lyft assumes no responsibility for anything except taking their share of the fare.
This company keep hiring the worst people who don't know what there doing in the office to they are posted bad ads on Craigslist and online telling people you can make up to 1500.00 or 35 with a person smile on it not true with the minimum fare being 3.50 for the first 3 miles and lots of people only want short rides and lots of people order rides far away from you and since the college students are responsible for this stuff not tipping and going nowhere but down the street it's become a game to lots of people and the people who really need a ride can't get them to since the change the app it not going to work for most people doing thris you are getting longer pick up and shothere rides cost you money they don't pay for anything but give you 80% of the fare you use your own car and gas and insurance and repair and maintenance and they keep changing the bouns again to try to get money back guarantee from it now it's 20 peak rides and 40 regular to get 10% back and 25 peak rides and 70 to get 20% back have done thris 4 times in the last 1.5 years and drop the price 2 times and wonder why they can't keep drivers to and try to scam the driver at tax time sending you tax forms for everything you gross income and not take the 20% out of it so they don't have to pay the taxes to the irs and if you don't make over 20k or 200 transaction your not supposed to be taxes on it and Uber is even worse on that matter to used to be a good thing to make money with but they are breaking the law and tell you that your not an employee at all but try to treat you like one and the star system is just a way to make the driver look bad to the Phoenix area is no longer good to drive for companies like thris all the people who used to come out here that have money are not and the college kids are not going to make you any money with short rides for 3.50 to 5.00 fares to just remember what I'm saying most people think I have a car and can drive but if you don't know what to do with getting around and handling the passenger in your car and being quick and easy to do don't waste your time you are paying for the car and insurance they don't care just how much they can make from people to used to be good but like most short term company in Arizona just don't care about anything anymore then the money to so please look into it it's all true
Use Uber all the time. Tried using lyft for the first time. Can not enter where the hell I want to go. Tried five times. Will. Not. Take. So frustrating. Bye bye lyft.
Customer service is very poor with Lyft. Their website was not running properly via phone app or PC. I contacted customer support and explained the situation while filling the application out (DL would not be excepted so uploaded to email), the representative was able to fix it. As I was attempting to complete my application and consent for background check my ssn was not being excepted so once again I recieved an error message and contacted customer service again (with a uploaded copy of my SS card). Well I received no response via email instead I was sent a message while trying to proceed with my application that they were sorry but can not hire me, but thank you for applying! Wow...I do not have a poor driving record nor am I felon.
On a trip to the airport my driver missed the exit. Then spent 10 minutes circling through a really bad part of town ignoring the GPS. Then as he got ready to turn onto the freeway changed his mind and did an illegal u-turn in front of other cars and almost got us in a wreck. I finally had to tell him how to get to the airport. He then proceeded to speed all the way there. The bill went from an estimated $18 to $29. When I questioned Lyft responses that the route was the most efficient. What a joke you could see the circles we drove in on route. I then requested a second review and they completely ignored me.
The fact they refuse to fix this speaks volumes about what they think about their customers.
As a driver I ll said it not worth it I just killing my car they not pay mutch at all they not playing taxes
All paying driver taxes they take percent from my ride I have to put a gas some at my tank pay taxes it's not worth it
After working for lyft for seven months and carrying a 4.8 rating, I was suddenly deleted for allegedly charging or attempting to charge a passenger on top of their fare. Though I drive for Lyft, I'm also an author and retired businessman that still needs additional income. When I tried to dispute the claim they wouldn't respond to my emails for over three weeks. They promised to me back into their system and did. Before I had the chance to get back on the road they took my privileges again. I sent the email showing my reinstatement, but they told me nonetheless I was permanently removed from their platform. I would never attempt to do something like that to a passenger, but all the passenger has to do to get out of paying is launch a complaint against the driver. I have never in my life been defamed but Lyft allowed it to happen. I would warn anybody don't ever buy a car thinking you can make money driving for this company. Now I have to join the Uber drivers if I want to eat.
I started working for lyft, setting my time, dedication, and hard work. They promised to give a good pay and time (breaks). Now, I realized that everything is just a lie. It really upsets me how they picture this job as something very convient and worth working for. In reality their service is not how they picture it to be. They have high expectations from us such as making more than 115 rides for just one week (each week) which is difficult to accomplish for the rental rewards program. They expect good reviews from customers which is really hard since not everyone is very social. I have set my time to complete they're expectations in the beginning. Now they just keep increasing the amount of rides! This means I have to work more hours and complete more rides in just one week!
Lyft is not nice and all. All of this customer service crap they yell and "stand by" is clearly not true. Ive been using lyft for a while and it has been ok. The account that I use for my miscellaneous work activity was compromised and was OVERDRAWN due to a 'reoccurring fee'. I DID NOT TAKE THESE RIDES AND I ENDED UP PAYING FOR THEM. OVERDRAFT DRAFT FEES AND ALL. I have emailed and emailed and have tried to resolve this issue with Lyft and they, NOT ONCE, have contacted me back regarding this issue. On top of that...my lyft account is frozen/closed and i cant even use it. Hmmmm...i wonder why? Seeing that no one has contacted me back....how is it possible? That tells me that someone saw the MULTIPLE EMAILS and took THEIR action without contacting me. They will contact you regarding AAANNNNY other issue... jusy not this one. I at one point even signed up to drive for lyft b/c i thought the company was top notch...NOPE. Lyft..you guys suck. I hope youre reoccurring charge is worth doing people dirty and not trying to help the situation.
I'm a lyft driver...I used the express pay to put my money into my checking account no problems....Now out of know where it's my banks fault that my transactions wont go through, no type of customer support at all what a joke scum bags tobthr fullest!
A letter to Lyft
As a concerned Mother of a minor child, I believe strongly your system needs to be addressed.
My 17 year old son was able to create an account reflecting he was over the age of 18. Are your passengers not required to show proof of their identification upon pick up?
My second concern involves the actual pick up from my home. Two people stood in the yard flailing their arms and shouting for the driver to stop. The passenger side door of the vehicle was opened at the time. I find it hard to believe he could not hear or see us. It is a no outlet street with a speed limit of 25mph. He pulled away in rapid fashion and was down the street like a shot. I find it hard to believe he was going 25mph on our street or the connecting residential road. Perhaps he was afraid of what the situation may become. However, he made an already difficult situation harder to resolve.
My final concern with your service proves most disconcerting. When I contacted your business for help needing the dropoff location, I was told this could not be disclosed. Given I am the parent of a minor who was leaving without permission and unbeknownst to his family, you need a system in place to aid the parent or legal guardian rather than abetting a minor child who happens to have a debit card and a job.
While our personal situation was reconciled, it was through no help of your organization. The legal ramifications of the 'what-ifs' for your company given your current system could prove costly for you and harmful for the minor. Regardless of whether the child was being placed or placing themselves in a dangerous situation, Lyft needs to revisit the systems in place in order to posture yourself as an advocate rather than adversary to this type of scenario.
I drive for Lyft and now they keep telling people that you can make up to 1500 that a joke with the 3.50 fares that they chrage and so many people who think that I can drive to but don't know how to get around town without GPS and the people you pick up out here anymore in phoenix area are cheap and don't tip and don't want to go any further than 1-3 miles away and waste your time and gas to pick them up about 40% tip and 60% don't tip and expect alot from the driver and have no respect for the driver think because they are a big spender and pay 4-5 dallors they can run the mouth to you or after the transaction is done by talking $#*! about the driver to try to get free rides from the company and its been slow down since the think that college kids are doing it it's a totally joke to they are cheap and broke and lazy to call for a ride for a short walk away and lots of the ride are getting longer to pick up then drop off the person Lyft has mess up the app sending the driver call 20 30 minutes away and you can't see were the person want to go until you get there now and wonder why the person don't get picked up last year shows that were the person want to go and chrage more money for the fare and wonder why the driver are not going out any more or will not pick up the person it used to be fast and easy to pick up the person but it not getting to the point where it's become a real problem in the Phoenix area cheap rides bad passenger in some cases and no tips and people tell you I'll put it in the fare and don't people want to go to the store and get picked up from the store waste your time and gas for 2.80 you get and are rude and cheap people who don't tip the driver only time you can make any money is in prime time now since most of the big spender don't tip and wait time is a joke 5 minutes and if they are not going any were you don't get paid for the wait time to used to but not any more and they are trying to scam the driver on the taxes send people taxes form who don't get them and if you do get one they are added the 20% on the tax forms so they don't have to pay the tax to the irs to so it's only a seasonal job to not going to make money in the summer mouth here it's become less and less money to make in Arizona to since the people with money are not coming out here anymore to Arizona about 10% from years past college kids are not going to work they are cheap and don't tip out here so I just want you to know that it's a good thing to do if you know the areas and don't need GPS to do the job the picture of the person smile on the ad if you're making great money you will be but remember that it's still a job your use your own vehicle and insurance and repair and maintenance and gas to do thris they only pay you 80% of the fare and if you're not getting good fares and make good money it's not worth it so I think really hard about doing this if you not serious about making money and because you have a car does not mean you can do this must be very good at the street and town to get around fast enough to find the person and drop them off don't have to speed around just know what your doing to the rideshare in Arizona are getting to be a joke now just remember that you will be paying for everything before to and they don't care about you ever you don't work for Lyft they work for you since they tell you that your not an employee of the company in anyway but remember that the star system is a scam to get money from people to only good thing from the star system is to get rid of bad passenger so good luck if you don't have experience doing cab work courier work and know that only pick up people who are with in 5-10 minutes max lost of cancel the ride and waste your time and gas to try to pick them up it better than most places to work but if you think the Phoenix area is paying 1500 a week that a joke to the price should go up to but they only cares about the money they make so if you don't know how to play the game with the cab business don't waste your time your not going to make any money
Lyft is a great. The drivers are friendly, the rates are great and the support team is awesome. Although it's my responsible for making sure I have all of my things when I exit the vehicle, on several occasions I have left things in the car and my Lyft driver always returns them to me. As we know, technology can be flakey, but when there are occasional gps or app issues, the drivers confidently work around those. Yea, there is an authorization hols on your cc, but Lyft let's you know that upfront. Promo codes usually work well as long as they aren't expired. I love Lyfts love of community. Great job guys.
I absolutely love Lyft. They do a great job. They let you know about the cc holds. If I leave my valuables in a Lyft ride, I don't expect the driver to check behind m, because I'm adult and should be responsible for my own things, but I've had several drivers contact me and also return things that I have left in their vehicles at no extra charge. I have also entered wrong info into the gps, and they still get me where I'm going. As with any company, things can go wrong, but Lyft definitely does a great job trying to make sure everything runs smoothly.
This company gets a poor rating in every level. Bad drivers, Thief drivers and company! Ordered a lyft and got a text that the driver would be there in a minute. If i was not outside in a minute it would leave and charge me. Literally gives no chance to get to find the car in a busy area. They dont call you, nothing.. just drive away.
Second and most important, i left a phone in the car and as soon as i realized it i call the number and the phone was switched off. I contacted customer service and it took them 3 days to get back to me because they said they driver had not responded! This was unacceptable. And of course, the driver finally gets back and says he knows nothing. I was able to pin the phone to an address and they refuse to backtrack and see who could have it.. because it probably is the same driver!! THIEF!!!!!
Lyft customer service woundnt give me any info without a subpoena. Basically encouraging and protecting their theifs.
I scheduled a pick up the day before for 7:10-7:20am got a conformation and a reminder in the morning. They never showed up and I was an hour late for work on the worst day to be late. Besides being late I stood in the freezing cold for 20min waiting for a buffoon who couldn't take 5 sec to let me know. This was bull $h¡t and I'll never use them ever again! Also after emailing them to tell them what happened I got a response "we are sorry you were experiencing problems with your app here's $5 credit" first off a driver not showing up after conformation and reminder has nothing to do with my app it's the driver's incompetence and shove your $5 where the sun doesn't shine!
First time customer this stupid company charged me TWICE for one ride and it was to be FREE! Then they turned around and used my cc to charge $95.90 worth of pizza. I had to cancel my cc - dispute all claims with the bank. Terrible inconvenience - DO NOT USE THIS COMPANY PEOPLE THEY ARE SCUM BAGS! Start using taxis do not put your cc on ANY APP like UBER OR LYFT. They are all unethical! DO YOUR HOMEWORK.
Need I say more? My friends asked me to meet them at an event. They were unable to pick me up. Downloaded the app, fiddled with all the credit card info, etc.
App could not find me or my destination worth a $#*!. Completely missed the event.
Lyft - You suck
Besides the occasional extensive wait times(last week it occured to me for the first time to wait almost 2 hours at LAX for a ping) and then i got a ride going to Brentwood..
Driving for lyft, passangers and overall experience is great.
However, when you have an issue the customer service is the worst thing ever!! It makes me so mad that their customer service is o bad. The other day i drove until I reached $100(gross amount) and out of those $100 i only had $39 available to cash out and when i saw that i got pissed! I didnt know(btw still dont know) what was going on. I may have cashed part of the money maybe but i really couldnt remember and had(have) the feeling that i was being stolen from.. i contacted lyft SO MANY TIMES explaining with most detail as possible, i took screen shots and wrote on the pics, and the answers i got kept on being generic answers that were seriously annoying! I spent time trying to make it as clear as possible and the representatives didn't give a $#*!, they barely read my email....
Here is one of the responses:
"With Express Pay, you can collect earnings on a debit card whenever youve earned at least $50, after the Lyft fee. Ride earnings, referral bonuses and mentor payments are included in Express Pay."
Basically all their responses say the same thing, no one bothered to look into my account to explain to me where the money went and why I had only $39 available out of $100 when it should be around $75.
After i got my sign up driver bonus and ran into this simple issue that LYFT clearly doesnt give a $#*! about, I'm considering Uber again (Politics aside).
It's really frustrating...
Well thanks for reading
I gave 150 rides in 30 days for Lyft, which should entitle me to receive a $400 bonus. Problem is that they are saying that I need a promo code from when I first signed up on Lyft, which I don't have. I never knew of any promo codes, and I also wrote an email within days of my hire asking what promotions I would be available for. They are denying me my bonus based on a BS technicality, plain and simple. Plus, it is hard to find riders altogether, regardless of time or day. My last week I logged 33 hours and made $375.52. In other words, I made just over $10 an hour plus tips (which aren't much) MINUS expenses. Not worth it...
I have two holds on two of my credit cards totaling $30. The first hold has been on for 7 days. My charges amount to $1.50 on 2 services that I had $5. credits on each. The original charges were $6.50 -$5. credit= $1.50. They ran the charges through for $15. each. They state that's their policy.
I'm a senior on a fixed income. I can't afford to have money in my accounts on hold for no good reason. I paid my bill and the charges they process should be what people owe. Beware your accounts will be processed for more than the amount of your actual bill and you'll have to wait for 5 business days to access money they've put a hold on. If your service is on a weekend count those days over and above the 5 because they're not business days. Also their GPS'S take the longest, even out of the way routes. They don't work properly and even the driver's complain about them. I had to instruct my driver on a short trip how to not go out of the way like his GPS was showing. Instead of being picked up in front of my address the car was sitting across my condo parking lot in front of nobody's specific address. I walked over to the car in the rain.
So for the last 2 months every time my girlfriend uses Lyft, it gets charged on my card. I have never used my account on her phone or used my card in her account.
We have deleted all payment methods off her account and the issue was still not fixed.
I contacted Lyft customer support to try to solve this. They basically told me I should fix the issue with my girlfriend and they would block her account until we "sorted things out"
I told them this was an awful solution as I just needed them to check why her account was charging my card and to fix it, one would think it should be an easy fix, but apparently Lyft staff is set on being morons.
One week after being told I was basically $#*! out of luck they stopped replying to my emails altogether, I tried calling them but after being on hold for 2 hours I gave up.
My girlfriend used Lyft on a daily basis but after this experience we're moving on to Uber and never looking back. I didn't even want my money back for what is over $200 in charges. I just wanted this fixed, but Lyft clearly doesn't give a rat's ass about their consumers.
Customer Questions & Answers
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They randomly out of the blue deactivated my account. This was there explanation. we found your account to be violating our Terms of Service and you will no longer be able to use the Lyft platform. I can honestly I have not violated anything so clearly there is something wrong with there information but the worst thing is they dont even tell you what the problem is. Oh well guess take my business to uber instead.
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Lft runs different promotions and depending on promotion they promise a signup bonus(500-1100$).now if they really pay the bonus it's totally up to their discretion.in my case they didn't pay. I completed the 60 Rides required in the first 30 days,which was the requirment to qualify for the bonus but they still didn't pay.after a brief email exchange with a lyft employee(they do not give their position or full name) they stopped answering.now I am filing a complain with BBB and I will let you know where it goes when I have updates.
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I hope you haven't started doing this. Reading the reviews I can tell both Uber or Lyft are shanty style of business. It was very surprising that new generations with ultra modern technologies has no concept of human factors in their business model. The drivers are simply robots to generate revenues to them. I drove Uber for two months and couldn't take their lies and manipulation. Please don't waste time whether it is Lyft or Uber. You won't even make one tenth of the minimum wage while taking all the insult and humiliation.
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You made a sound decision. Anyone who can maintain two dollars of checking account balance it is not worth doing. Driving for ride sharing business is the last resort for desperate people. Some reason the misleading hype has spread out of proportion nationwide.
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I guarantee try Lyft and Try Uber and Lyft BLOWS UBER AWAY ! SAFER DRIVERS, MUCH BETTER SCREENED IN PERSON BY THE WAY, ACTUAL TRAINING WITH A MENTOR, BETTER DRIVER PERKS AND SUPPORT .... DRIVERS MUCH NICER AND HAPPIER THAN UBER DRIVERS..... UBER NEEDS TO GET A HANDLE ON THEIR HIRING PROCESS AND BACKGROUNDS CHECKS AND START GETTING PERSONABLE WITH THEIR PERSPECTIVE DRIVERS.... BY SCREENING THEM PERSONALLY JUST BY LOOKING AT SOMEONE YOU CAN TELL IF THEY ARE OFF OR NOT MENTALLY AND OF THEY SHOW ANY SIGNS I WOULD FAIL THE PERSON IMMEDIATELY. .... NO QUESTIONS ASKED. UNTIL UBER MAKES THESE CHANGES I WON'T SET FOOT IN AN UBER VEHICLE...... LYFT DOES HAVE BETTER SERVICE OVERALL FOR BOTH DRIVERS AND CUSTOMERS..... UBER CLEAN UP YOUR ACT. IF YOUR A FEMALE DAYS ARE SAFER IN GENERAL EARLY EVENING BUT AFTER 9 PM ALL BETS ARE OFF.... REMEMBER IT'S YOUR CAR SO YOU CAN TURN DOWN A RIDE ANYTIME IF YOU FEEL UNSAFE MAKING THE PICK UP..... THE BEST PERSON TO PROTECT YOU IS YOU.
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To tell you the truth, drunk people at night are the worst... more likely to get a 1 star to 3 stars frankly because they don't care and not paying attention so much to the rating system, i.e. not thinking. If you maintain your courtesy and are friendly and provide any useful information requested from a rider or simply tell a story about something positive happening in the city that day or smile often, just don't be creepy. Can get you to 5 stars more often and be familiar with your city.
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