Lyft

Dear Lyft #Lyft … we are not impressed with your customer service. I cannot find a phone number or an email to reach you. Your "help" button on the app is worthless. I wanted to let someone know of our poor experience with your driver named "Bogale" in Las Vegas, Nevada. In the future I think we shall find another company to use for rides.

Our ride from the Excalibur Hotel to the airport arrived quickly, and we got in, headed out. Within a minute he stopped the car (he didn't speak English) he pointed to his phone and seemed to ask us a question… as he pointed to his phone the word written in red letters said "HAMMED!" We didn't know what he was saying nor did we know what that word meant. He mumbled something we couldn't understand and he turned the car around. He took us back to the hotel! He took our luggage out of the trunk and made us get out. He left.

I attempted to get another ride but of course I had to cancel the first ride. They charged me $6 to cancel! Even tho I clicked "driver requested us to cancel"!

I tried everything to report this driver and our experience but couldn't. The app was completely worthless. It was very generic and I couldn't explain what happened. It just said we wouldn't be paired with him in the future.

Thanks to Citibank I am getting the fee refunded- but it was the point that I couldn't let someone at Lyft know what he did. That makes me furious. I will not do business with a company that has no customer service.

I wanted to share this message with as many as possible in hopes #LYFT will do better for their customers in the future. Please share this. Thank you!

I have been using Lyft for years. However I am no longer going to use this company and I find that they don't give a damn about their riders. On July 1st I took a lift home from Tempe Arizona and it was my birthday weekend however I fell ill at my birthday celebration and needed to come home. Long story short I left my birthday cards in the Lyft and I have been trying since July 2nd to have my stuff returned. I understand there is a lost and found policy however these were things given to me as birthday gifts. The driver was supposedly contacted twice and he stated that he returned my gifts and I was not charged a fee for his Drive. That was a complete lie he knows it, and I know it. He made out with $110 worth of Lottery scratchers cash and a gift card. I sent over 32 correspondents to Lyft going back and forth in reference to that just asking them to please make it right, and even credit me on rides and it was the same song and dance that they gave in reference to their policy and contacting the driver. I will never use Lyft again, and I will solely use Uber. I hope that driver felt great about himself because it's not the money aspect but the birthday cards and what those cards said in them but hey he got what he got and he lied so screw Lyft!

I have two holds on two of my credit cards totaling $30. The first hold has been on for 7 days. My charges amount to $1.50 on 2 services that I had $5. Credits on each. The original charges were $6.50 -$5. Credit= $1.50. They ran the charges through for $15. Each. They state that's their policy.
I'm a senior on a fixed income. I can't afford to have money in my accounts on hold for no good reason. I paid my bill and the charges they process should be what people owe. Beware your accounts will be processed for more than the amount of your actual bill and you'll have to wait for 5 business days to access money they've put a hold on. If your service is on a weekend count those days over and above the 5 because they're not business days. Also their GPS'S take the longest, even out of the way routes. They don't work properly and even the driver's complain about them. I had to instruct my driver on a short trip how to not go out of the way like his GPS was showing. Instead of being picked up in front of my address the car was sitting across my condo parking lot in front of nobody's specific address. I walked over to the car in the rain.

I had been charged $67 just for 7 kilometers ride. No one pick up phone and no email replies, worst taxi company

Been driving for lyft already for 5yrs. However recently Lyft started garnishing my wages. I tried to contact CS and you cannot speak or call CS only through chat. Finally a person said my garnishment was due to child support. I payed and finished paying child support and then 3 years ago I became the custodial parent and started receiving child support. Long story short I contacted the CS office and they informed me that my case had been closed 3yrs and I did not owe they actually send me back a check for my back pay. I DONT RECOMMEND ANYONE DRIVE FOR LYFT. Unless you wanna pay someone else child support.

I have badly sperince working for lytf. Lytf is swap trips and drives and passenger are very mad I have to handle a situation two days ago lytf swap passenger when I was there I received a cancelation saying passenger cancel I continued drive on the parking lot and I found my passenger the one lytf saying he cancel on me he was angry because he has to wait for another driver I pulled my phone and told you cancel he do same he gets a message i cancel I have to told is no drivers is lytf and I told this is not my first time this situation is happening every day dealing with this bs

Never mind. I have researched the add on fees and they appear to be included in the advertised price

Is it possible to give them 0 stars?
1) It seems to be impossible to get them go honor their $20 off your first ride promotion despite 2 days worth of emails back and forth.
2) I used the app to get a ride on a 110 degree day. Their app told me that my location was somwhere that I had never been and I got a message "Your GPS location does not correspond with your location" WTF? If you know my GPS location YOU KNOW WHERE I AM YOU CRETINS! And if you are still confused have a driver call or text me!
Needless to say I will never use them again. Oh and if anyone from UBER is reading this, I have a copy of my email correspondence with them and you are welcome to have it and use it in a comercial.

So I've been using lyft for awhile. When I need to take my puppy to the vet or want to take him to the dog park I ride lyft. Since, I can't take my dog in the bus. I had no problems taking my dog in the car. The drivers are always so nice saying my dog is so cute and they never seen anything like him. And pet him. BUT today on 1/26/17 I decided to take my dog to the park. I opened up the app & the driver was on the way. I was waiting for almost 10 mins then he cancelled my ride. Then another driver got called he was on his way already. He came & picked up my small dog! (I always put my dog on my lap btw) he asked if it it was a service dog & im like no. & very very rudely he didn't want to take me & said "nahh I'm not gonna take you " in the most rude & disgusting tone ever. He didn't even said sorry. He drove off very quickly. I couldn't believe it. This wasted almost an hour of my time. I always thought lyft was pet friendly till this happened. He was very very mean. Very unacceptable! Then I called in uber & kindly the driver let me & my dog in. Not like that nasty man from lyft

They said I cancelled a ride which I didn't so Lyft kept trying to charge my card Lyft is so petty they charge me 5 cancelled fee which I didn't cancel and plus 4.82 I will never use Lyft again

Why is it every time I call for a lift? I get f***? If you don't know where the f*** you're going with a GPS, STOP $#*!IN DRIVING! I'm not trying to sound racist with this next statement, But if you don't know where the f*** y** at or where the f*** y** going, Stop driving mother$#*!ing lift!

After using Lyft the first time, I gave them a 4 star review. However, a week later I felt that I had to come back on and give a 1 star review. I guess the first time I used Lyft I must have just lucked out that there was a Driver 10 minutes away. I have tried to use Lyft 12 times since then and there is NEVER any Drivers available. I tried to contact the Driver that I got the first time that I used Lyft that lives 3 blocks away and he told me "I'm sorry, but I only like to do trips that are at least $50"... So, I have to say that for me LYFT gets a huge thumbs down as the only way I could use it is if I'm willing to pay a minimum of $50 no matter how short the ride is and since there's only one Lyft Driver any where in my area I'd have to be willing to wait an hour or two for him to show up... I tried to contact that same driver a second time as I was willing to pay $50 for a ride due to being in a desperate situation and he didn't even have enough decency or respect to ever respond. Anyone with a tiny bit of class would at least text back "Sorry, I am not available" or something... But this guy just totally ignored me... He should just get a job with Yellow Cab where all the other Low life degenerates work! LOL

I just quit lyfting today because I got a ride that sent me out of town to pick up a passenger and on the way dropping the passenger off my phone lost signal.When it regained after about 10 minutes the ride disappeared. Meanwhile, the passenger was still in my car so I try refreshing several times, as well as having the passengers, send me the ride over again, since it didn't refresh after that didn't work I pulled over to the side of the road because we was on the highway. I reached out to customer service, which is only a messaging system, and they told me to do the same things that I just did,once I did that nothing happened. Meanwhile, the passenger is still in my car, so yes, I took the passenger to his destination and when I reach back out to customer service I was never compensated for the ride so I wasted my time and gas and they told me that it was nothing they could do about it since it was marked as I canceled the ride, but I never canceled a ride my phone lost signal and never would connect me back to the passenger even though he was in my backseat this is very unprofessional and unreasonable I highly don't recommend lyfe for drivers if anything I'll recommend them to passengers because they get free rides.

On August 9,2023 at around about 2:42am I ordered a Lyft and kept trying to call the driver but he never will answer the call because I was trying to see where he's at and the driver never picked up me and my grandkids… So I had to order another Lyft to pick us up same location and drop off location the same as the first driver… That first driver put in like if he picked us up and he did not I even showed the second driver how many times I tried calling the first driver to see where he's at… That second driver said that's probably why he have a 2.8 ratings because he probably been doing the same thing to other customers, I put in a dispute and haven't heard anything back from Lyft, but when I ago on the app talking about they see nothing wrong with that ride… Like what I know they can clearly see that that driver neverrrrr picked up and I had to order another they trying to basically just take my money for a trip that never happened, Uba is the first driver that never picked us up

On 3/6/24 a Lyft driver took us home while under the influence. Ran two red lights. No Lyft response