Lyft

A company is built upon their customers so why is it lyft has the WORST customer service. I would not recommend them to anyone in this world. I would make note that people see the truth of this "scamming" and "unresponsive" company. It is going on weeks and I have yet to get a resolution with my problem or speak to anyone in customer service. Its unbelievable. I'm so mad. They have all these hidden fees. Bad company. Truly the worst.

Just so you guys know, if you have been harassed or rudely spoken to by a driver LYFT will not refund you at all. I spoke to a supervisor about my issue and when I asked for a refund, he pretty much said "sorry can't do, but we have offers to look out for on Lyft" Terrible, unprofessional response.

I have worked for Lyft for 4 years and I am a platinum level driver, which is the highest level of driver. I drive pretty much every day for several hours and I make my customers happy. Today there was an issue with a ride and I wasn't paid for the customer cancelling after I had arrived to pick them up and it took me 15 minutes to get to them. It is too much wear and tear on my car and not enough compensation. What is the use in working for a company that you are unsure if you will even get paid?

In late December I waited in 19 degree weather for 30 minutes while Lyft:
-cycled me through 4 drivers
-had a driver lap around JFK without picking me up
-charging me and telling me a driver had picked me up and taken me away

All while I was waiting outside in the cold. We ended up taking a car service that was waiting there.

I contacted customer service several times, they pretend to not understand the question or even issue, and then stop responding (reached out about 4 times).

I'm tired of getting the $#*! of the stick with lyft. Them giving refunds and getting to people on time if they have a scheduled ride is straight bull$#*!. What's the point of planning an ride and I can't get to my destination on time. They charge you to cancel two minutes after you book thats stupid. Some people don't have enough time to cancel! Drivers cancel on you then they have to find another driver. With not even letting noone know untill the ride almost there. The customer service ain't no help either, they close chats on you and $#*!. I cant wait to get my damn car back. $#*! lyft, Uber has better policies but they cost more I'll rather take my chances with them.

I am writing this review to warn any Lyft users not to use this service. They had charge on my AMEX over $205.93 in charges I did not use or fees that was not correct. I had wrote them an e-mail and no response. I am working on with AMEX to file with fraudulent charges. This has been a mess. I will never use this service again. There is no phone service for customer no service, so beware!

Lyft maintains your credit card number even if you delete your account. If you try to delete your credit card number, you have to choose a different form of payment. They hold your card hostage. Uber lets you delete your card without picking another form of payment. Most companies do. They ask " Do you want to keep your card on file?" Not Lyft!

Lyft treats drivers horrible. The customer service is terrible. They have not resolved any issues i have had appropriately. They are not giving me my rewards or bonuses. They refuse to pay me what I should be payed. Again I have repeatedly contacted customer service about issues and they just say oh well you aren't getting paid. They also pay another less than Uber.

Had a driver cancel on me and sent a complaint to their preferred channel -- Twitter. Long after I had provided very clear evidence of identification they kept asking more and more Questions which after a while clearly became just an effort to make me give up without registering the complaint. This used to be a good company but it appears to be turning into Is a real bad actor. AVOID LYFT

I was at an inner left turn lane this morning, when the woman Lyft driver was at the left turn lane next to me. The sign says no U turn as this is a street right out of my house. Soon as green light started she crazily drove fast and cut me right off my left turn, and attempted to make an illegal U turn right in front of my car. I slammed on my break because I am a few centimeters from hitting her, and she kept on driving like nothing happened. If you value your life do not book drivers from Lyft, listen to my advice and go for Uber. I took a photo of her license plate so if anyone knows where I can file a complaint let me know.

I started working for lyft, setting my time, dedication, and hard work. They promised to give a good pay and time (breaks). Now, I realized that everything is just a lie. It really upsets me how they picture this job as something very convient and worth working for. In reality their service is not how they picture it to be. They have high expectations from us such as making more than 115 rides for just one week (each week) which is difficult to accomplish for the rental rewards program. They expect good reviews from customers which is really hard since not everyone is very social. I have set my time to complete they're expectations in the beginning. Now they just keep increasing the amount of rides! This means I have to work more hours and complete more rides in just one week!

The folks that are supposed to be providing customer service are worthless at best! I asked for help in identifying the city a hacker was fraudulently using my debit card numbers to pay for high dollar Lyft rides. They gave me no help, and provided me with no information whatsoever! Seems to me they accept debit card numbers without the actual card, and they don't seem to bother to verify if the card numbers are being used fraudulently. They accept payment from criminals useing stolen debit card numbers! They did me like that, and they haven't helped me one bit by providing me any information to what city the hacker was using my stolen debit card numbers to pay for Lyft rides. Their customer service folks at the help desk are surely a worthless bunch!

I haven't had any problems with Lyft, but this one recent incident with the use of service on January 26th. That it was not me is taking me through the ringer, since I have proof about that day now their saying it was on the 25th it just says the 26th, when I didn't use them that day either and I also have proof of that day also. I just wonder who do I go to next? (maybe headquarters) they're really making me sceptical of their service like uber... Talking about I rode with Godfrey. Who the Hell is Godfrey, I never ever even seen a Damn Godfrey... Not those days in particular

Lyfts customer service is the worst. I took a ride from the airport to my house, the app quoted me $34, when I was dropped off the text said it was $59. After many emails with their customer service they said I was a liar and there was nothing I could do. I disputed with Bank of America and they said if I can't produce a receipt saying it should have been $34 then I loose the dispute as well. How does this system work? No recourse for me? They could charge me $10,000 and if I don't have a receipt I loose. Makes no sense and I have no way of fixing the problem. So hopefully more people stop using this fraudulent service so they will pay in a different way. I will not use them ever again. As well as Bank of America credit card, I have never disputed a transaction with the for 20 years and they didn't help me at all on this dispute. So that card is being put away, maybe even tore up.

I recently took a Lyft home from the airport. My driver picked us up, put our suitcases into her trunk. My roommate and I went to the back seats of the car. Sat quietly until we arrived at our destination. The driver then took the suitcases out of her vehicle. Said goodbye to us and went on her way. The next day I get an email with an additional $150 charge on top of my ride fee with the driver complaining of vehicle damage. I strongly believe these were prior marks and she is trying to get money out of it. There was no chance of damages to the exterior of her vehicle being from my ride.