Lyft

ZERO customer service. I got stuck at sna and needed a ride. I saw the promo code and thought great id try it. BAD MISTAKE. The promo code installed incorrectly. No way to change or cancel. No way to change or cancel the order. I GOT SCREWED. No customer contact number. The only way was email and ZERO response. As soon as they got my money, complete 180. Of course form letter responses and brush off. They could care less and the attitude to the customer is predatory. Ill go back to uber. NEVER AGAIN! These people are CROOKS!

Lyft left me stranded for 6 hours 3 times now. Most recently on 10/23/21. I waited for 6 hours on a ride that never came. The police were called and asked me why I was standing around for all that time and that I had to get off the property. So I had to call a cab company to give me a ride home. 100 more dollars for the cab. Thank you Lyft for stranding me 3 times now. What a pleasant ride

I recently tried Lyft and found that it was quite a bit more affordable than taking a cab. Usually I take the subway, but for those late nights it's a nice alternative to the subterranean schlep. The drivers are always friendly, and you don't have to deal with any of the usual disruptions of a pleasant ride such as chemical smells covering up the stench of last night's frat boy puke, no over-bearing cheap cologne, and no annoying forced commercials.
If you have time to wait for a ride it's a far better experience and for a fraction of the price.

I requested a ride from Lexington Missouri to Kansas City MCI airport on the morning of January 25th. Driver did not show within the agreed upon time. Tried to follow up to see if he was on his way no way to do that. No one to talk to no customer service to call. I had to call an fried and ask if they could take me and thankfully they could. It could have been a big disaster not getting to the airport and catching my plane. I cannot count on these guys. I will not use them again. I am deleting the app. I was not charged.

When he arrived temperature in car was very high, only ventilation was working.When he was driving in Gunn Hwy I asked him turn on conditioner but He didn'tunderstand English! And he suddenly stopped! It was dangerous for me and my daughter! How they hiring people who don't know English? When I did request to get my money back they told me that I'll get it back but I didn't get anything!

I had a pickup scheduled at 1:30 A.M. at the Detroit Airport. I was waiting outside for them and at exactly 1;30, they sent me a message stating that my ride had been cancelled. No reason and no backup ride coming. So there I was at 1:30 in the morning at the airport with no ride. Never will I use them again nor recommend them.

I had a pick up time at 7am this morning to go and decorate my friend's house who is turning sixty three today and just found out that she is totally cancer free. My Rover is at Harley's shop waiting on parts from Minnesota. I needed a ride from lyft to takeme to her house so I could decorate it... She works nights at Trinity she is a nurse.
That has totally fallen through that makes me just sick. Nobody showed up to pick me up! It was suppose to be a driver named Anthony. I even left him a message last night. Never again!

I tried every avenue to let Lyft know that a driver put me in danger. They refused to reimburse me. They ignored my reviews. I will now dispute with my bank because no woman should feel vialated or scared during her ride home and have Lyft ignore it.
I was a 5 year customer but because of this I have deleted the Lyft app and will only Uber in the future. When you no longer care about your customers, I no longer care to support your business.

I needed a ride from the Galveston port terminal to the Houston airport. I ordered the ride and waited over an hour for a driver. I was told it would be a 45-60 minute wait. After 60.minutes i was told there was no driver available. No apology nothing.

This garbage company is a complete scam! I accepted a ride for from Middletown CT to Waterbury CT (40 minute ride) about 24 miles. I accepted it for $60.97. Once the ride was completed there was no change in the amount. About 2 days later I checked my actual bank account and there was a pending charge from Lyft for $161.96. I assumed it was just pending and the actual amount would come up once it went through. I was wrong! It went through for 161.97. I go back and check the Lyft app and it is now showing 161.97 with no explanation as to why there was an extra $100 charged! I've tried reaching out to Lyft by email and their help support system through the app and there's no way to talk to a LIVE PERSON. There's no customer support number either. This is a scam. They absolutely scammed me. I will never ride with Lyft again. I've never had issues like this with Uber. I guarantee this has happened to hundreds of other people as well. We all need to report to the BBB or something because this has to be illegal!

I have used Lyft two times and almost a third. The first time ever using it, I was forced to pay 50% extra of my bill to "encourage more people to drive". I had a job interview and no other way to get to it so I had to pay. On the way back, luckily I wasn't forced to pay extra, but my bill for two 20 min rides was over $40. The third trip I planned on taking told me I had to pay 100% more to "encourage people to drive". That is absolutely insane! I am a college student! This trip was 30 min drive both ways meaning, plus the 100% extra, the trip would be over $80! I would rather walk both ways! I understand it can be busy, but not even telling me how much the trip should about cost and then forcing me to pay so much extra is horrific!

This is my favorite service! I prefer finding a trip on Lyft instead of going on a bus or a plane. First of all it's usually cheaper, second of all you can meet tons of nice people and have a nice chat during a trip.

Horrible! I normally like lyft but this past week I had to uber because my car didn't have insurance. As we're in the car the guy is acting like he doesn't understand me or where we're going. As I go to get out, I realize I left my CAR keys in his back seat! So I called him, he hung up. I than called Lyft, and it's been 4 days since and they keep saying they have not heard from from the driver and they basically are acting clueless and don't know what they're doing! How are enough NOT able to get ahold of YOUR drivers? Now I don't know what to do. Someone has my car keys and they're not helping.

I tried to get a ride home from Marshfield Wisconsin hospital to Curtiss Wi they said charge would be $53,74 They double billed me and no one ever showed up or contacted me. Ended up having to rent a motel room for the night and getting another service that cost almost double of what lyft claimed they were going to charge me to begin with Customer service is a joke No way to contact them except by email and even then they try to give you the rules. Around. Contacted my credit card company and disputed charges for service I never recieved from lyft and being double billed for a ride that never contacted me and failed to show up. I will never again try to use lyft for any reason.

Lyft has no respect for people earning a living with their company. I was driving during a winter storm in St Louis on Sunday and got all passengers to their destination safely. I have put miles and time into Lyft and they deactivated me like yesterday's trash. I was a 5 star driver. I can't even change where to send my remaining money I have left in my account. Everybody I spoke with changed their answer on why my account was deactivated. They say do to safety reason they can't tell me about. I can't even defend myself against this horrible situation during Christmas. My children was depending on me now there will be nothing under the tree. People lie for refunds everyday. People lie for refunds everyday.

Worst customer service EVER. They are never wrong and do not even try to understand you. They made mistake with me and did not even try to solve it. I do not know why they even exist. Using uber instead

I installed the Lyft app the other day to get a 5-minute ride from Tampa Airport to a nearby hotel.

Driver was 7 minutes away, then allegedly showed up although was nowhere in sight. I was standing right outside the terminal in the pickup area. Driver was not there.

Then the driver abruptly departed and I got hit with a $5 cancellation fee. I disputed it and canceled my credit card.

Every single experience I've had with Uber and Lyft involves this scam - the no-show cancellation scam where they ding you $5 and don't bother to pick you up.

Enough is enough with Uber AND Lyft. Will never use these ripoff scam services again.