I was a Vonage customer for some time. I signed up and agreed to pay $14.99 per month for unlimited calling for VOIP phone service because it seemed like a fair deal. From time to time when I checked my bank balance I started noticing that I was being charged $40+ and called Vonage to find out why my price had changed. To my surprise I was told that I had been on an introductory rate, yada yada yada. Anyway, they switched me back to the original rate, then months later I was back to the $40+ price. This time I contacted someone in customer service at the corporate level to let them know that I was dissatisfied with the customer service and changes in prices I was being charged. The man I spoke with was very rude, and I could see that I wasn't going to get anywhere with him. At that moment I decided to look for other phone service providers. Luckily, I found a company called OOMA that is way more cost effective. I immediately switched my service and paid roughly $100 for a service that would enable me to only have to pay monthly taxes of $6, then I had an option to pay about $70 or so and my service for the year is taken care of. It's refreshing not to have to monitor my bank account to make sure that I'm not being overcharged. I highly recommend OOMA if you've experienced the same sub-par customer service, and overcharges made by your current phone service provider.