Luxury Parlor

This is a complete scam. Over a year ago I ordered some hair products and none of them showed up. When I contacted customer service, someone with really bad English/grammar just sent me a BS "tracking notification" but there was no tracking number whatsoever so it was totally made up. I informed them that no matter what they said, my package did NOT arrive. Then they just stopped responding to me, so they basically stole $100 from me. Do not shop here.

I ordered $70 worth of hair care products. Over a month went by and I did not receive any notification of shipment. I emailed customer service and several days later they responded that my items were on back order and that I should allow 3 to 4 business days before they would be shipped. Another 2 weeks went by and today I received a notice that my order was cancelled due to inventory damage that they had previously informed me of via email. They never informed me of damage, just a back order status. Luxuryparlor.com is a mess of a company. I just went on the website to see if the product I had ordered was available and sure enough, it says it's in stock! Wish I would have checked here first before ordering. At least they did not charge my credit card (yet). I will never order from them again and am warning everyone I know to steer clear.

I purchased several Paul Mitchell Products, and my credit card was charged within the same business day. A week later, I received an email stating that the items were backordered and I could either wait a month or cancel the order. Naturally I cancelled.

I did not receive a refund, no emails were answered, could not find a contact number for them, and finally had to work with my bank to dispute the charges and report the company for fraud.

With this many bad reviews, I have no idea how any credit company still lets them operate.

This website is not a scam however I would NOT try to order from here again. One your products will not arrive on time and two it seems after reading all these reviews most of the items are ALWAYS on "back ordered" (including mine) Thankfully I received an email about my order saying that it was on back order and that I had 2 options: I could wait and have my item shipped once it became available OR go ahead and cancel my order. I went ahead and cancelled because 2 weeks had already gone by and I am considered lucky that my debit card was NOT charged yet. If this website was a "scam" they would not have given these 2 options. Thankfully I was not charged and able to cancel my order on time. Never again will I try to shop on this website again.

Please do not order from this site. I have not received my products and it has been over 3wks. My credit card has been charged. You will not receive anything more than a Voice mail, standard email reply.
Please take the time to file a complaint to the better business bureau as I have at:

BBB of Metropolitan New York (New York, NY)
30 East 33rd Street 12th Floor
New York, NY *******
Phone: *******200
Fax: *******912
Email: *******@newyork.bbb.org
Web: www.newyork.bbb.org

I purchased 2 Moroccanoil Oil Treaments. Because the total price exceeded $75.00, the shipping charges were to be waived, according to the very large banner accross the webpage. I immediately received an email confirmation of my total charge, including that 2 items were in stock, purchased and no shipping charges were assessed. I received that package a few days later than the estimated shipping date. There was only one item in the box. The enclosed shipping invoice (with the same confirmation number) showed a charge for one item as well as an extra $6.20 for shipping. There was no acknowledgment of the second item or that the shipping charge would be reversed. I'm glad I received at least one item, and that it arrived in good shape. However, I believe the company did not act in good faith and I will not do business with it again.

Using Luxuryparlor.com may be the worst online buying experience I've ever had. Briefly: ordered 12/23; order shipped email 12/29; live chat conversation on 1/10 to find out where order was. It took half an hour to find out that the order had partially shipped that day; arrived 1/15 - 2 days later than promised; last item supposedly shipped 1/14 - have not received as of 1/23. No response to emails or phone messages and the live chat will end communication without warning. I count myself lucky to have received 3/4 of my order correctly. Terrible merchant. I went for the low prices, but it wasn't worth it.

Run away as fast as you can from this site. False advertising. No email confirmation, the "live chat" doesn't work, they don't return emails and they don't answer the phone. The charge is still "pending" on my credit card, but I have contacted my card company and as soon as it posts I am disputing it. The BBB has them rated an "F" due to complaints. I google-mapped them and they operate out of an apartment in Brooklyn. I will definitely file a complaint with BBB if they bill me and I don't get exactly what I ordered. SCAM!

I ordered something on December 31 and got a shipping confirmation on 1/4. I THOUGHT I got scammed when I sent numerous emails and phone calls to find out where it was. I finally sent them a fraud email, called my credit card to dispute the charge, etc... and I JUST got my product yesterday, almost a month later. I'm not convinced it's the real product after all of this, so the bottom line is they have horrible customer service and can't be trusted as a reliable vendor, even if the product eventually gets to you... don't purchase from this site!

Horrible experience. They billed my credit card and sent me a non-existent USPS tracking number. Every time I called them about my order, I got an answering machine with a robotic sounding female voice (which couldn't even pronounce the word 'luxury' correctly). Customer service was non-existent. I left several messages and e-mails. All I ever got from them were computer-generated form letters that didn't even refer to my complaint! I actually got one that encouraged me to visit to their web site, which they claimed to have improved to meet my needs! Sick. When I spoke to the postal inspector at the main post office, he
Shook his head and said, "it doesn't sound good." He advised me to check them out. When I saw remarks about a "scam", I contacted my credit card company right away. They were terrific. They went after Luxury Parlor, and after being ignored by them, the credit card company took the money right out of Luxury Parlor's account. Thank God for the credit card company - they got my money back.