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Luxury Parlor Reviews Summary
Luxury Parlor has a rating of 1.3 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Luxury Parlor most frequently mention credit card, customer service and live chat. Luxury Parlor ranks 687th among Cosmetics sites.
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I ordered some hair care products from LuxuryParlor.com a week before Christmas. I didn't get a shipping notice until an entire week later. The tracking information (from the US Postal Service) shows absolutely nothing, and it has continued to show nothing since the package was supposedly mailed on Dec. 24th.
It is now Jan. 7th and I still haven't received my order. I contacted the company in a variety of ways, but they never responded to my email, my voicemail, or my online request. Today I called my credit card company and had the charge reversed.
These people are scammers. They have a good looking website, but they don't deliver a thing and they have NO customer service. They should be shut down.
Ordered a $114 product, never received it and never got a response when i emailed them 3x. I wish I had seen your web site before I placed my order...
WOW... I wish I had visited this website before placing an order with this dishonest "business"... if I had, I never would have been ripped off! I placed my order, the product was NEVER sent even though I got an email confirmation AND tracking number and, of course, my credit card was charged! Apparently this is a common practice with this website. I have tried to call and they will not respond. I have filed a complaint with my credit card company. DO NOT ORDER FROM THIS UNSCRUPULOUS SITE!
DO NOT ORDER FROM THIS SITE. I ordered $80 worth of product 6 weeks ago and never received it. They are impossible to get in touch with and unapologetic when you do. I ended up having to dispute the charge on my credit card. Sad...
Despite all the bad reviews I ordered from Luxuryparlor and my products came on time.
I'm afraid I've been ripped off... ordered 12/16/10 and got a message that said they'd let me know when the products were shipped and now I cannot get a hold of them. Will call my credit card company. Bummer.
I can echo what the other disappointed reviewers have written. I placed an order on 12/14, got an email confirmation that my order had "shipped" UPS, but the tracking information has never been updated to reflect that an actual package has been sent. I only read the terrible reviews after making my purchase, which thankfully was minimal. Absolutely do NOT shop here.
I placed my order and twelve days later haven't heard a word. I have read several reviews on-line (this and other sites) which echo the same experience. No one answers the phone, no replies by email, no updates on your order... Call your credit card company and dispute any charges that may have been made by them!
Avoid this site!
They pretend to ship, but never did. Don't respond to inquiries. Do not order from them, ever.
I ordered products fir $150. They never shipped it. Beware this is a scam.
Products are fine - but they have a tendency to engage in "bait and switch" where they sell a discontinued product on-line and then substitute another product in its place. Their shipping page says that "orders are inspected three (3) times during the picking and shipping process", which apparently is hooey. And when you try and contact them to get an issue resolved, they're not available.
Impossible to contact them to return merchandise. A rip-off! Don't use them!
DO NOT USE THIS COMPANY. THEY WILL NEVER CONTACT YOU ABOUT YOUR ORDER AND CHARGE YOUR CARD AND NOT SEND YOU YOUR ORDER.
GETTING INFORMATION FROM THEM IS NEARLY IMPOSSIBLE.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members