Lumosity

Some of these games were obviously made up by men, especially the spatial details games which give you very little info & NOT ENOUGH TUTORIAL on how to play B4 testing you. Very frustrating! Hope you get more women developers on board soon. Also I'm guessing ur comparative results r NOT very accurate since ur not showing results of men & women separately. NEWSFLASH: womens brains are different than men's and we learn and think differently.

The games are ok and while I do see progress, It's hard to justify such a price for a game I play for minutes each day. Every year, during renewal time, I find myself trying to justify the price to my husband and he's right... my reasons are not great. Recently I saw lifetime membership for $188... I thought, yeah I guess I'd pay $188 for life... turns out I had to pay the $119 first then $188 (it was confusing)... so it's roughly $300 for a lifetime subscription... honestly, that is ridiculous. I'm a teacher and I am used to curriculum fees even in light of this... the price is steep. I'll probably go with my husband's suggestion and just cancel, he said there are several other apps out there with similar concepts but cost less... It's frustrating though... I think it's a great idea and I'm just getting used to the games...

They draw you in and then start trying to sell you a million things.

It's an 'ok' game thing - but definitely not worth a monthly fee.

If it was a $1 to $5 one-time payment that would be ok... who pays a monthly fee to play a phone game for 5 minutes a day? The only increase in brain activity you should have dear gamer, is to understand that.

There are a lot of free, fun games out there that are mentally challenging, and some great ones for ONE PAYMEMT of $2.99 or less.

Also - did'ja ever notice how a lot of reviews mention the same negative experience? I see a whole lot of reviews mentioning problems with the payment, & not getting the game, or the game not working properly & little or no tech support...

The game asked me to review - and on that review forum I saw many of the same issues mentioned. Here by those who embarked on monthly or yearly payments.

Also saw a lot of comments about how boring the repetitive free game is, & the inability to even replay some of those.

I found it weird that I could replay some of the games & improve my final score, even if I missed 1 or 2 more than on a previous score. I think the game does this to falsely build your ego - makes you think you're smarter - if your 'smarter' then by a sort of psychological-innuendo you should be getting bored with the 'easy' free version & be psyched (& apparently hypnotized) to pay not only for the game, but continually pay for it monthly...

On that same review forum, after several of the same poor reviews, there was an extreme rash of one word-praise reviews, or no comments, just 5 stars, making it pretty obvious everyone & their cousin affiliated with Lumosity glommed-on to boost ratings.

So herein is wisdom, if you wish to increase your apptitude, heed these warnings so many have shared, and research other interesting, challenging that aren't tryin' to scam ya.

I am frustrated because I activated my account on a long sleepless night where I was looking for something to do with myself. I would not start Luminosity at a time when you are sleep deprived, tired otherwise, not at your best, etc.; rather do it when you are fresh and ready to do your best. If you take the initial baseline test and are subpar for yourself, bad news. They will not facilitate you starting over again. They will act like it is almost impossible to do. Starting again is thus cumbersome at best and they will act like it screws everything up. NO it does not... I think it is overall pretty good, but cust. Service not so good...

The site is great brain training seems to be working on helping in my daily life.

I have only one complaint and its a big one, if you don't complete your daily training before 11pm pacific it rolls over and credits your work for the next day robbing you of day you just finished, this wouldn't be a problem but it goes against a yearly subscription which in itself is stealing from the customer. When they fix this problem i would be happy to recommend their site to anyone, it also has feature for those with ADHD, cancer recovery, PTSD and other mental illness to help strengthen the mind.

IT has already helped my issues with remembering names a faces.

I had a subscription and they have whipped money from my paypal account for the ensuing year - no email to remind me - just took the money
I am furious and they are not responding to my request to refund my money
NOT IMPRESSED

I like the games but had some technical problems with the site. There wasn't a phone number where I could reach them for immediate help so I submitted a help request online. My problem was time urgent and they didn't get back to me for 5 days - and even after they got back to me it was another 2 days before the problem was solved. By then I was steamed and pretty demanding.

It was hard to get their attention, but once I was on their radar screen the customer service was excellent. They called me on the old fashioned telephone several times to resolve my issues and also to follow up and make sure everything was resolved.

During that week before they replied to my help request, it seemed like they didn't care and I was pretty convinced that I had fallen victim to an internet scam. The issue had to do with a software malfunction during payment, and the flub had cost me a considerable sum of money. But in the end, I was surprised how eager they were to resolve the issue and provided me with a settlement that was more than fair.

I give the brain training program 5 stars

I give the customer service 5 stars - if you can get their attention.

I GIVE THEM JUST ONE STAR FOR THE TIME THEY TOOK TO CONTACT ME AFTER I SUBMITTED A HELP REQUEST - it was great once they became aware of the problem but it took exactly one week to get everything straightened out. Lumosity desperately needs a live phone line (not a voice mail) for people who have time urgent issues. If I am locked out of my account, I do not want to wait a week before training again.

Perhaps it is OK to restrict free members to online only help request, but paying members have a right to expect prompt service when there is an issue. I was very surprised to find that after spending more than $200.00, I was stuck with a help request that floated around in cyberspace until they "got around" to it. In that time, my paypal account had been overcharged and I couldn't even get full access to my paid account!

So, now that I have been satisfied, I will give the whole experience 3 stars - Good Content, Good Customer Service, but lousy wait time. And for the wait time I will take away 2 stars. Most of the complaints about this site are related to lack of communication. I hope they pay heed, because the idea behind Lumosity is good and I would like to see them succeed. However the wait time is unacceptable and is giving them a bad reputation. It could be their undoing if they are not careful. There are a myriad of technical glitches on this site and to take money for paid memberships and then set people adrift with no easily tech support is really bad business. They need to provide a reliable software experience AND the need to provide immediate, live tech support for paying members.

As of today, my financial issues with Lumosity have been resolved, but there is still one member of my family plan that cannot log onto the site because of tech issues. There is no telling how long it will take to get him the access that I paid for.

P.S. I have seen several reviewers complain about automatic billing. If you go into your account settings, you can disable auto-billing from your own computer. Just a tip - this isn't an issue that should require people to cancel their credit cards. After my experience, I am convinced that these folks don't want to cheat anyone, but they have some issues knowing how to run a first rate business. Fortunately, some things are within the customer's control. Just disable auto-pay and you can resolve this one quickly and easily.

Why am I suddenly locked out from playing the games I usually play? If I am at an anniversary, why haven't received a notice?

I need more games for IPad. I think there are just 5 or 6 BORED! Expensive! Would be best to be able to choose games that would be individualized to users' needs. In other words, if I score low in memory, then I would like more games that increase memory.

I actually enjoy Lumosity games. I don't know if they make me smarter but it was a nice, fun present for my son to get me.

There are some flaws with the games, and your BPI is drastically affected depending on which device you use. My BPI doubled once I switched to an ipad from a PC--that's because the ipad has a touchscreen, so it's easier to pick up speed with that feature. The ipad, however, offers only a subset of games that you can get on the PC. The ipad has maybe 10-12 games, while the PC version has about 40 games. I have found flaws with two games, and within a month, I am at the 96th percentile for my age group--the big leap was because I switched to the ipad. The games are interesting, but I would like more statistics/data to accompany each one. I can see how I rank in general--across the board. But I would like to see how I rank on a per-game basis. I also think the company should provide an overview of how you rank and what that means in terms of daily functioning. For example, if I rank high in <x area> at particular times of the day and lower at other times--or if it's obvious that I rank better/worse after/before meals or after/before exercise, they could provide that information. They could offer optional quick surveys after each game to pull this data and then aggregate it into something useful. I enjoy playing some of the games, but I'm not sure if it's really improving my cognition or if I am just getting better at particular games.