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Lumosity Reviews Summary

Lumosity enjoys a mixed reputation among its users. Many customers appreciate the variety and enjoyment of the brain games, noting their potential benefits for cognitive engagement. However, significant concerns arise regarding customer service, with numerous reports of unresponsive support, issues with auto-renewals, and unclear billing practices. Users express frustration over the discontinuation of popular games without notice and the perceived lack of transparency in scoring algorithms. Overall, while the games themselves receive positive feedback, the company's customer service approach and communication leave much to be desired, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
27
value
32
shipping
8
returns
16
quality
28

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GB
1 review
2 helpful votes
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One subscription one device
September 30, 2023

Sneakily took out another annual subscription,seems the way these days.legalised theft. My one voluntary subscription only applies to one device so beware.

Date of experience: September 30, 2023
Australia
1 review
2 helpful votes
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Scam
May 19, 2023

They have deducted 6 years of subscription from an account out of date. Name change and expire date. Don't touch

Date of experience: May 19, 2023
Florida
3 reviews
1 helpful vote
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Don't waste your money
February 5, 2023

It's the same thing over and over. You simply learn how to do their "tests" better, but it doesn't improve your ability to increase brain capacity.

Date of experience: February 5, 2023
Australia
1 review
3 helpful votes
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I signed up for 12 months of Lumosity in 2020. Without any email contact, they used the same credit card details for the next 3 years, 2021, 2012 and now 2023 to debit us. This card was out of date for the following years but Lumosity still used it to charge us. I have not used Lumosity since 2020 but we were still charged.

Date of experience: January 2, 2023
Canada
2 reviews
1 helpful vote
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In October 2021, I just tried to see how Lumosity works, but in every step, the pressure was enormous to subscribe with payment - and? Their subscription renewal is automatic! I subscribed on Oct 28,2021, paying $47.20; through - Google Play. Soon I became frustrated as it did not seem to work for the purpose it claimed to work.
Meanwhile, I saw on the Internet that Lumosity had been fined millions of dollars as its claims to enhance brain function were false, as the experimental results showed.
The games are nominal - no brainstorming as in other proven games like Sudoku and so on. The game I had tried most was about the twenty-nine train. Towards the beginning, the trains are too slow; at the end, they are extremely fast, making the game useless to brain exercising. I wrote them to adjust the trains' speeds to make the initial ones faster and the later ones slower. They said they would look through it in a reply, but they did nothing.
I don't think they would refund my one-year subscription, but I stopped the automatic renewal from being on the safe side.
From my experience, there is no reason for me to recommend this expensive app for any user.

Date of experience: February 26, 2022
North Carolina
1 review
1 helpful vote
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I really liked Lumosity and still do, but there are many games that I could play before with no access now. Very disappointed in this. Am quitting my subscription for sure!

Date of experience: February 19, 2022
Australia
4 reviews
5 helpful votes
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I have tried this service in order to exercise my brain. Nowadays, we are so busy with various things that we often forget about our brain, it also requires some attention. It's the very first reason of your degradation actually. People have to pay more attention to their brains in order not to get matured too fast. I tried here trial version and I liked it a lot. There are lots of levels and games which develop your brain. I decided to buy a full version of this application and actually nowadays I'm really happy that I have unlimited access to all the pdculiarities of this service.

Date of experience: February 5, 2022
Canada
2 reviews
3 helpful votes
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Questionable Ethics
January 30, 2022

I like the games, they do challenge me. Tried same free games for approximately 1 month. I unlocked and paid for membership wanting to try some new games. After 1 week there was only1 new game. What a SCAM!

Date of experience: January 30, 2022
Ukraine
2 reviews
3 helpful votes
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You always get the same 3 games every day and never any new ones. It seems a bit boring after a while. Well, I joined Lumosity Premium and it is quite good. I improved my skills and it affected my work performance.

Date of experience: December 20, 2021
New Jersey
1 review
1 helpful vote
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Love it
November 6, 2021

Can't imagine why everyone wouldn't love Lumosity. I'm 83 and try to play every day. I see a drop in my score if I miss a day or two. It's fun and challenging. You can compare your score with others in your age group. If you are having trouble with your memory or just want to stay sharp, try it. I'm going to have my granddaughters try it tomorrow to see what they think.

Date of experience: November 5, 2021
GB
1 review
1 helpful vote
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Good
May 25, 2021

I never joined Lumosity Premium, but it is quite good. However, If you haven't got premium, you always get the same 3 games every day and never any new ones. It does get a bit boring after a while. It is quite good though.

Date of experience: May 25, 2021
Florida
1 review
5 helpful votes
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Beware Auto Renew
April 20, 2021

I purchased this app and used it for a number of months. At the end of the period it renewed withouit my permission. Beware! When I told them via email I did not want to continue, they told me they never charged me. The charge of $64.95 appears on my credit card statement. They can't find it. Either they are not a reputable company or they have customer service people trying to scam users.

Date of experience: April 20, 2021
New York
1 review
3 helpful votes
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It's totally BS. Half the times the scores are not reflecting reality. Also, obvious, these games mean nothing. If one has vision or hand problems, scores will reflect. Also, the scores are not at all accurate, the games reflect nothing. One should only play Lumosity for entertainment. Lumosity should not be allowed to advertise itself as a product which enhances brain capacity. It does not. It does entertain. Lumosity: Stop Miss Representing your product. Basically it's all BS.

Date of experience: February 4, 2021
Canada
1 review
2 helpful votes
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Cancellation of games without notice
January 14, 2021

Lumosity has over 100 million members, a lot of them, like me, signed up for the long term. That's why they can afford to cancel popular games with no explanation. I played Word Bubbles (classic) and Word Bubbles Rising almost daily, but never saw a banner indicating they were to be chopped, and they were not on the original list in the company's news flash. I believe Lumosity has done this because some of these games cannot be run without Adobe Flash, which pulled their service, and they would rather disappoint the customers than come to an agreement with Adobe. I'm very disappointed in the company, which, with this move, has proven itself to be just another business.
They should at least have launched a survey to see who would be interested in having any proposed cancelled games saved.
I now realise that Lumosity can simply close up shop, and lifetime members would have no recourse at all. I feel so upset it'll be a while before I return to the site.
Caveat emptor!

Date of experience: January 14, 2021
Singapore
1 review
1 helpful vote
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Bull$#*!
December 15, 2020

Well marketed bull$#*!. You are stuck with your genetic lottery. Playing "brain" games is stupidity. Spend your time doing crafts, reading a book, socializing or exercising with/out equipment. Doesn't that sound better than lounging on your bed and playing worthless "brain" games? A person can "act" smart, but can never be smart if it was never meant to be. Thanks to google, everyone can act smart and just like google, luminosity is making you think you are smarter by using their service. Do you really want to spend part of your life in this delusional bull$#*!? Do yourself a favor and just uninstall.

Date of experience: December 15, 2020
California
1 review
1 helpful vote
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I found out several years ago that I have short term memory loss from a fractured skull when I was quite young. I worked hard all my life to improve my memory. I discovered these games about 5 years ago and they have helped tremendously. I enjoy the repetition as I try to exceed my scores each week. You can switch games if you need a different challenge also. There are still new games for me to play. I highly recommend Lumosity.

Date of experience: December 4, 2020
Minnesota
2 reviews
1 helpful vote
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I've been playing the Lumosity games since 2012 when I bought a lifetime membership. I've had no problems with anything, and I certainly recommend Lumosity to everyone. Very, very, very fun and challenging!

Date of experience: November 19, 2020
Bangladesh
2 reviews
0 helpful votes
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Earning place
October 24, 2020

It's a ClickASnap. It help earning money for a student. Who want to earn money they're create this account and do earn money

Date of experience: October 23, 2020
Missouri
1 review
5 helpful votes
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I TRULY enjoy Lumosity!
October 16, 2020

I have been doing Lumosity for over 5 years. When I started, I could FEEL my brain working. It is an enjoyable way to start my morning! There are over 60 different games available. [I counted the other day and I only do 27.] I'll branch out when I get bored. Try their FREE program to see if it is something YOU will enjoy!
Karen

Date of experience: October 16, 2020
New York
2 reviews
5 helpful votes
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Why isn't it a law that companies have to notify someone of an impending auto-renewal? Some do it, and some do not, but it's just a bit underhanded to not remind someone who never bothered to uncheck an auto-renewal box that they're about to get charged for something they might not even be using anymore.

Date of experience: September 18, 2020

From the business

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lumosity.com
Founded in 2005
San Francisco, CA, United States