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Lumosity

How would you rate Lumosity?
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Massachusetts
1 review
4 helpful votes
Follow Kayrie M.
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Love it!
August 2, 2016

I play it and my step daughters love to grab my phone just to play it. This is very useful to see how fast you brain can think. Ots great and im planning on doing a project on it.

Date of experience: August 2, 2016
Canada
1 review
10 helpful votes
Follow Gail C.
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Wish it could be no stars! Used it for a couple of months years ago, no benefit whatsoever - but autorenewal! And "help centre" is just a bunch of system-generated junk. Stay away!

Date of experience: June 13, 2014
Australia
1 review
36 helpful votes
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I used Lumosity for about 4 months. I assessed myself with tests like Quantified Mind. There was no difference. I thought I was improving but I was only getting better at the games.

Date of experience: November 12, 2014
Australia
1 review
1 helpful vote
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I had a subscription and they have whipped money from my paypal account for the ensuing year - no email to remind me - just took the money
I am furious and they are not responding to my request to refund my money
NOT IMPRESSED

Date of experience: August 7, 2012
Canada
1 review
2 helpful votes
Follow Raj H.
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I would definitely say the Lumosity is worthwhile because of the mental stimulation it provides through training is really effective. I paid for lumosity for one year and played over 1000games. The results I got were quite amazing my bpi went up by 1000 and I noticed a significant improvement in memory/attention after I stopped paying for it. Since it targets all 5 mental areas I could see improvement in those areas too such as speed and flexibility. It boosted my confidence because when I had to remember things and answer questions I would get it right quite often. In terms of attention span I can pay attention for longer periods of time while retaining information from what I learned. Also the results come after training I didn't train too much I just played the games I liked but training will increase brain power since it includes a variety of different games based on your training priorities. All it takes is training to condition your mind. Further, my verbal fluency improved because I played those word games such as word bubbles rising. The games have a great design and really fun to play you, just have to be motivated enough to play the games. All in all its a great site if your willing to commit the time and effort for training. The time is takes to reap the benefits of training is around 15minutes daily.

Date of experience: September 24, 2013
Florida
10 reviews
48 helpful votes
Follow elaine g.
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I subscribed but was unable to access the games. Kept getting msg that I was not a member. However, my Discover was charged $59.95. I called the Lumosity phone listed and got an automated msg referring me to the online site. I went online and filed my complaint and got no reply. So I called again, and again, and again... automated phone msg each time referring me to the website. All of this time, months, I am unable to get into the games... getting the same message that I am not a member. Finally I email Lumosity stating that I will be appealing the charge to Disco ver. Magic... I get three replies in 2 days. The first states that I cannot be found as a paying member. I send the information to them with a copy of the Discover charge. I asked for cancellation and a refund. The reply from Lumosity was that my 30 days was up and I could not be refunded. Never mind that I had not been able to access the games! Discover accepted the dispute and told me that they receive many complaints from Lumosity customers. Discover also suggested that I contact my attorney general and the Calif attorney general about this, which I intend to do tomorrow. This company is inaccessible because they want to be! Some customer service, huh? No service after the sale!

Date of experience: January 21, 2015
Maryland
1 review
3 helpful votes
Follow Lumo U.
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There are some flaws with the games, and your BPI is drastically affected depending on which device you use. My BPI doubled once I switched to an ipad from a PC--that's because the ipad has a touchscreen, so it's easier to pick up speed with that feature. The ipad, however, offers only a subset of games that you can get on the PC. The ipad has maybe 10-12 games, while the PC version has about 40 games. I have found flaws with two games, and within a month, I am at the 96th percentile for my age group--the big leap was because I switched to the ipad. The games are interesting, but I would like more statistics/data to accompany each one. I can see how I rank in general--across the board. But I would like to see how I rank on a per-game basis. I also think the company should provide an overview of how you rank and what that means in terms of daily functioning. For example, if I rank high in at particular times of the day and lower at other times--or if it's obvious that I rank better/worse after/before meals or after/before exercise, they could provide that information. They could offer optional quick surveys after each game to pull this data and then aggregate it into something useful. I enjoy playing some of the games, but I'm not sure if it's really improving my cognition or if I am just getting better at particular games.

Date of experience: February 1, 2014
Florida
1 review
2 helpful votes
Follow Steph L.
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I started using Lomosity for myself, liked it and paid extra for the family plan to include the rest of my family. The games are fun and challenging at the higher levels - we liked playing them and were seeing improvements.

HOWEVER, when we recently logged in to play the games again, we found that all of the games were locked and the only wayto play them was to upgrade our accounts. We already paid and our subscription time had not yet expired. Basically, this is a breach of contract since they cancelled our existing subscription without refund and force us to sign up and pay a higher fee.

I have no problem with Lumosity changing their program and fee structure for new member subscriptions, but for those of us that already have accounts with time remaining on our active subscriptions, we should be allowed to use up the remainder of our subscription with the same access to the games, history data, and comparison profiles that we have always had. AFTER our subscription runs out, THEN and only then should Lumosity request thay we pay the higher fees to continue.

I have requested from Lumosity to unlock my account(s) for the remainder of my subscription or issue a refund, but I have not heard anything from them yet.

The terms of service agreement has changed from the original when I created my account. Now they are saying we cannot file a class-action lawsuit, but that clause is not enforceable in the case of breach of contract or fraud (which is certainly arguable in court) Therefore, If enough of us have not received satisfactory resolution of our concerns, a class-action suit may be warranted.

Date of experience: September 20, 2013
Massachusetts
2 reviews
51 helpful votes
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DO NOT USE LUMOSITY!
January 24, 2015

DO NOT USE LUMOSITY! They stink. Honestly - I signed up for one month in JULY 2014 and am still (JAN 2015!) trying to get them to stop charging me the monthly fee. Such a scam. HORRIBLE company.

Date of experience: January 24, 2015
New Jersey
1 review
19 helpful votes
Follow Dave C.
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Lumosity reminds me of the old joke about a kid eating the rabbit dung "smart pills".
He did learn something!

Date of experience: September 10, 2014
California
2 reviews
4 helpful votes
Follow Darius R.
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I actually enjoy Lumosity games. I don't know if they make me smarter but it was a nice, fun present for my son to get me.

Date of experience: October 28, 2013
Washington
1 review
6 helpful votes
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Stay away. Warning
March 20, 2018

Lumosity has an automatic renew policy and don't let you know about the reoccurring charge! They are shameful and out of integrity.

Date of experience: March 20, 2018
Virginia
3 reviews
11 helpful votes
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I tried this crap and now they send me emails every single day. This is the stupidest thing i ever tried. Dont waste your time or money on it.

Date of experience: January 30, 2014
Colorado
1 review
11 helpful votes
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I admit to being enticed by the supposed brain science and ability to improve my memory and brain function by playing games. I should have known better than to be lured by the heavy marketing and fabulous claims. I paid nearly $100 for a 2 yr subscription and was denied a refund when I realized I had been duped (not only was there no improvement in memory despite constant claims of stellar performance by the Lumosity measures, but I had become the target of a heavy handed marketing campaign designed to get me to pressure family and friends to sign up). I subscribed to this service based on the marketing claims of improved memory and brain performance. It seemed more credible coming from an educational based background and as an educator that appealed to me. I found it difficult to access the website from the foreign locations where I often work and the i-phone app was not the same quality of experience and seemed far less legitimate than the regular web page version. More importantly, I noticed no improvement in memory or any other brain function after using this consistently for over 2 months, despite the company claims my brains performance was miraculously improved. The rating system of where I stood with my age group was frankly suspect and seemed designed to only encourage me to continue playing games just to beat others. It became clear there was nothing credible in this data and the company had few other people in my demographic subscribed, so the performance comparisons had no solid basis. The performance numbers seemed rigged to encourage me to get friends and family to subscribe and then compete with them. I was bombarded with family and friend plan options. This service should sell itself based on its 'science-grounded' merits - not a heavy handed marketing campaign. After several months playing brain games I realised that it is a scam, designed to squeeze money from gullible customers wanting to optimize their memory and performance. There is no discernable improvement in my mental capacity or memory since I subscribed. Now they refuse to give me a refund for the year and a half that's left of the subscription and Ive been forced to lodge a complaint with the BBB.

Date of experience: June 3, 2014
Canada
1 review
0 helpful votes
Follow Lisa L.
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Some of the games are kind of repetitive. I agree. The memory games are fairly useful, as they reflect how useful my memory is in real life. The language games to me are the most useful. I love the Contextual game, Taking Root, and Word Bubbles.

When I was at the hospital with my husband in late February for a follow-up on his DBS surgery, he was required to do some more cognitive tests. I also got the opportunity to do the same but only a limited number of tests, and I was compared to people of the same age group with similar educational background. Some of these samples of tests reminded me of Lumosity; for example, Word Bubbles. I also had to remember certain images and draw them on paper. The Tidal Treasures game is very similar in terms of choosing specific images and clicking on new ones.

The Train of Thought and Trouble Brewing are very good attention games that help with divided attention. I find they are challenging enough for me.

The drawbacks? Familiar Faces is an excellent game for remembering names. There is nothing else like it. Unfortunately, it requires a flash player and will not work on my iPad or phone or any Mac device. I use to play it regularly on my PC, and quite enjoyed it. Another drawback is that I wish this game had the option of multi-player format. In this time of the Covid-19 crisis we are already so socially disconnected. I get tired of playing solo. One final thought: I know that only mobile Apple devices are gaming devices. It still would be nice if Lumosity were compatible with Mac laptops and desktops. Playing on an IPhone is not nearly as interesting as playing from a computer. I realize that most games are not compatible with Mac computers, but it would be great if this could change sooner rather than later.

Date of experience: April 10, 2020
California
5 reviews
17 helpful votes
Follow M F.
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No Science, no good
June 23, 2020

Lumosity is slick looking product, but the lack of any scientific evidence behind the games makes it a no go for me. PS4 is more useful.

Date of experience: June 23, 2020
France
2 reviews
5 helpful votes
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Bad product and scam
August 22, 2018

The product is useless (at least no impact on me), and they keep charging you, and refuse to cancel the charge due to "policy"

Date of experience: August 22, 2018
Colorado
1 review
10 helpful votes
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I hope my refund comes quickly. I think I used the site just a handful of times over the past year... they have gotten enough of my money.

Date of experience: September 17, 2017
Massachusetts
1 review
3 helpful votes
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What is happening?
November 28, 2015

Why am I suddenly locked out from playing the games I usually play? If I am at an anniversary, why haven't received a notice?

Date of experience: November 27, 2015
California
1 review
4 helpful votes
Follow snoopay l.
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Scammers
April 12, 2018

They said that they would give a full experience for free...
Then I get an email and It says get full experience for "300 dollars for life".

Date of experience: April 12, 2018

Overview

Lumosity has a rating of 2.1 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lumosity most frequently mention customer service, credit card and auto renewal. Lumosity ranks 908th among Games sites.

service
27
value
32
shipping
8
returns
16
quality
28