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Lumosity

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Ohio
1 review
6 helpful votes
Follow Dale E.
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I would not use this site, my son signed up for a one month trial, when he went back to cancel it said that his Full access to Lumosity had ended and so he thought it was taken care of, when he tried to access his account there was NO information about a recurring payment. 5 payments later we are reissuing the debit card to stop the payments, and I'll be filing a complaint with the BBB and the Attorney General's Office.

Date of experience: March 6, 2013
Washington
3 reviews
41 helpful votes
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Worthless
April 18, 2015

I am stuck with playing only a few of the games because the instructions/demos for the new games are confusing or missing key elements. Whoever devises these games needs to learn HOW TO EXPLAIN them and/or DEMONSTRATE clearly! I realize communication is not the forte of gamers, but the company needs to rethink their personnel choices and have several different type thinkers on staff to troubleshoot games before they send them out to subscribers.

Date of experience: April 18, 2015
Australia
1 review
2 helpful votes
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Scam
May 19, 2023

They have deducted 6 years of subscription from an account out of date. Name change and expire date. Don't touch

Date of experience: May 19, 2023
Poland
1 review
5 helpful votes
Follow George K.
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They took money from my credit card without asking. It was supposed to be some "auto reneval" of my subscription which I did not intend to extend. Stay away from this site!

Date of experience: September 14, 2013
Canada
1 review
3 helpful votes
Follow Kdog W.
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Well I heard about this site from a friend of mine about 6 months ago, I tried it for free because why the heck not?
At first I didn't notice much, did not do it daily and mostly just wanted the benifets of membership and the opportunity to play more games.
Now I use it everyday and am consistently remembering more, using bigger words, making decisions easier and solving math problems FAST.
I am a free member now and without charging me a single penny Luminosity has improved my mental ability on several notable points. I may make the decision to purchase a membership a little further down the line but for now I am one HAPPY guy.
I should also mention that a lot of the problems people are mentioning on this website are issues with their application/internet/money etc. I work on computers and somehow all of mine work perfectly for this website.
Luminosity has no problems and the customer service is doing their job. Every time I read a bad review it is USER issues.
Give it a try for free don't just pay for it on the first day. I am six months in and still only considering a pay membership.

Date of experience: February 16, 2014
Australia
1 review
20 helpful votes
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$#*! THIEVES
January 4, 2016

Took money out of my paypal account when i went to find what email it was on encase i made one while drinking so i wrote every email i had in the forgot password and all said no account but yet they are taking money out of my paypal EXPLAINED IT 7 TIMES TO THE PERSON WHOS $#*!ING STUPID STILL HAS GOTTEN THE I HAVE NO ACCOUNT WHY ARE YOU TAKING MY MONEY...

Date of experience: January 4, 2016
Florida
1 review
4 helpful votes
Follow spamrestricted p.
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I've been using this site for a little over a year. I still question whether it helps or if it is only turning someone into a robot. I totally believe in exercising the brain, but that can be done in many ways and most likely for free. I was stupid enough to join, because I thought it would be easy and then I would do it. This turned out to be true, I was using it at least 6 days a week for about a year. Sometimes it just seemed repetitious. There was one game which I reached their top level and I would lose points for playing it as it was part of my training course for the day, which were many - I sent in a question on it and several days later received a response which pretty much said nothing. Hmm,,,, I guess they aren't really studying their stats.
Well, the real turn off is the customer service. You open a request, they hope you forget about it or it gets resolved on it's own, you then comment on the open request asking if anyone works there and finally an answer comes that provides absolutely nothing.

Date of experience: January 26, 2014
Colorado
1 review
13 helpful votes
Follow DIANA C.
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Is trying to deal with luminosity customer service a brain training exercise?
THE ANNUAL SUBSCRIPTION IS NOT CHEAP, but their customer service shows absolutely no respect for customers purchase of their product. Very shabby way to treat your customers.

Date of experience: July 8, 2017
Canada
1 review
27 helpful votes
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Regarding AUTOMATIC RENEWAL BILLING... you can uncheck it by reading the instructions HERE:

https://help.lumosity.com/hc/en-us/articles/*******-How-do-I-turn-off-auto-renewal-

There's alot to read so one must be prudent and not just click anywhere.
Hope this helps alot of you!

I am not rating this as I haven't signed up - yet!

Date of experience: September 6, 2014
Bangladesh
2 reviews
0 helpful votes
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Earning place
October 24, 2020

It's a ClickASnap. It help earning money for a student. Who want to earn money they're create this account and do earn money

Date of experience: October 23, 2020
Australia
1 review
14 helpful votes
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FRAUDULENT
February 25, 2019

Signing up for Lumosity now requires ongoing permanent payment UNLESS cancelled. Try cancelling! Lumosity refers you to a cancelling agency which charges $30. SHAME on Lumosity - this is an absolute rort and probably breaches consumer laws in most countries. AN ABSOULTE SCAM. AVOID unless you want to have regular payments from your account.

Date of experience: February 25, 2019
Pennsylvania
2 reviews
11 helpful votes
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To be honest, I haven't tried Lumosity. I have been afraid that I would be come as smug and self important as the people in their commercials! Looks like that was a good decision!

Date of experience: September 5, 2014
Pennsylvania
1 review
32 helpful votes
Follow Kathleen M.
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Paid for yearly subscription. Used it for 1 month, then got a new computer. Logged in to game and to my surprise some games were locked. Said I had to pay for new subscription again. Rip off.

Date of experience: February 9, 2015
Australia
2 reviews
31 helpful votes
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This site is such a scam, the ads are so annoying, keep poping up in sites playing automatically. I mean the games are fun, but don't really find it that useful. Stop scamming people.

Date of experience: October 12, 2014
Greece
1 review
17 helpful votes
Follow Kalliopi F.
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Lumosity RENEWED MY SUBSCRIPTION WITHOUT MY CONSENT. WHEN I REQUESTED A REFUND THEY GAVE ME $59.95 instead of the $69.88! In the mean time my Bank of America charged me $35.00 for an overdraft fee. At the moments I live abroad tending to my elderly parents 88 and 89 years old - a mother with dementia and now Lumosity put me in a situation to call from overseas and pay crazy phone charges because when youre abroad you cannot use toll free numbers. It just doesnt work!
So. NO! Do NOT USE LUMOSITY! EVER!

Date of experience: November 11, 2017
Washington
2 reviews
5 helpful votes
Follow Joel M.
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And in particular one doesn't get a sharper mind by doing mindless things. When I hit a plateau on a game, I look for ways to play or look at the game differently.

Date of experience: January 9, 2016
Australia
1 review
12 helpful votes
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BEWARE OF THIS CON
March 25, 2014

BEWARE OF THIS CON
A scam and a rip off, once they get hold of credit card details it is too late.
I joined and was very unpleasantly surprised I made a complaint to Apple Apps about this scam.
Games that you get get free free on other sites.
LUMOSITY JUST A RIP OFF AND SCAM

Date of experience: March 25, 2014
Kansas
1 review
34 helpful votes
Follow Alyson S.
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I don't even have an account with these people but cannot get off of their emailing list. I've block their domain and addresses but they still get through! Anyone have an ideas?

Date of experience: November 7, 2014
Virginia
1 review
2 helpful votes
Follow Susan G.
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They depend on people signing up and then not being able to cancel their subscriptions. I would not recommend this site as they are not honest business people.

Date of experience: September 9, 2013
Ohio
1 review
21 helpful votes
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I am so frustrated with this program I am thinking of asking for a refund! It doesn't work only about zone third of the time. Didn't have any problems until I updated it about a week ago.

Date of experience: September 29, 2014

Overview

Lumosity has a rating of 2.1 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lumosity most frequently mention customer service, credit card and auto renewal. Lumosity ranks 908th among Games sites.

service
27
value
32
shipping
8
returns
16
quality
28