From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The color blended so well and it was easy to match the skin tone
Want to return not Happ 😭😭😭 I do not like this product at all
Hello Ashley! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Still have not received my product all I get are excuses and lies first the product was out of stock which that's the same thing you tell everybody then it got in stock and then there was shipping delays another lie you guys tell everybody says delivery date February 6th this is now the 10th still have not received it but when I do you can get that $#*! back very dissatisfied nothing but a rip off as well as my credit card information has been changed you won't be charging my card that's for sure
Hi Stephanie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we are here to help! ❤️
The shipping was fast! Hopefully I like the products!
Thanks so much for leaving your review with us! ❤️
Took forever to get to me I haven't tried it cause I bought something new
Hi Heather, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love it and love the way it looks on my face! Very easy to apply and looks very natural
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I am very sorry but I am sending the product back. I used the 8 drops and held it 4 fingers away from my face. I sprayed in a circular motion like the directions said. On my right side of my face I could feel moisture, on my left side, only warm air. I tried it several times and I said this is not for me. Thank you for letting me try it.
Hello Fern! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Glad I can try before I buy because I don't wear makeup everyday and I can reorder when I need to replenish.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Wonderful,wonderful,wonderful,wonderful,wonderful,wonderful
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
You put me on hold way too long. Had to call many time.
Hello Pamela! We're sorry to hear about your recent experience. We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Product is more like chemicals than anything, wouldn't ever recommend. Canceled my order and they never processed it.
Received the products and started using them. I am enjoying them so far
Thanks so much for leaving your review with us! ❤️
I love the foundation extremely light but does the job. I don't usually wear a lot of makeup and I don't like the cakey feeling, but this foundation is awesome and great for everyday use.
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Had no problems and fast service. Cant wait to try it out.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I think the order took too long to get here and I was unhappy about that.
Hello Lorie! We apologize for the delay in receiving your package and assure you that it was an uncommon instance. We're happy to hear you have placed another order! Let us know if you need anything throughout your Luminess journey!💓
For almost a month. There's been no shipping update, no communication, nothing. I do not wish to continue with this. The company is awful.
Hello Kyndra! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It is really hard to find a makeup online that matches your skin tone exactly because you cannot check in person. But luminess really made my skin so flawless and good coverage. I used a beauty blender which made the makeup so smooth and easy to apply and I was able to build up the coverage.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I ordered my try before you buy on January 18th and I still have not received it as of the 5th of February.
Hello Melissa! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I would like to return the product half. Not used it but made a quick judgment Two purchase. That I necessarily don't need.
Hello Melody! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Have not used the product yet. Did receive my shipment. Will try this week
YAY! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️