From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have 49 year old skin that has been well cared for over the last 10 plus years. I was hoping this would be a hydrating product but it settles in my very fine lines under the eyes as well as marionette lines. I used the primer and followed instructions but after several attempts perhaps the learning curve is too much? I regularly use a cc cream which looks glowing and blurs lines. I had very high hopes but this would be great on younger skin or someone with less balanced skin.
Today was my first day to use Luminess. I am not totally comfortable with the process yet.
Thank you for taking the time to review our product! We would love to recommend that you check our Facebook lives with our beauty expert, Heather, so you can learn more about our product, tips, and tricks! https://www.facebook.com/groups/luminesslive ❤️❤️
Like the product but color match was off. Really hard to pick out my shade though.
Hello Allison! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Ordered on 1/17 for my bow renewal 2/10. On 2/3 still hadn't shipped. Called and cancelled. Was very disappointed!
Hello Melissa! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Great no issues with the product however I have not been able to see the product yet
Thank you for leaving your review with us! Let us know how it turns out!❤️
I did have a tiny problem trying to stop one order n get a different one so I got them both but they will take it back.they are great help..
Thank you so much for reviewing your experience and sharing the love! We are here for you! ❤️ 🥰
This is a great product 👌, would highly recommend using.
We are so happy to hear you are loving your Luminess Products!❤️
It took forever to get the supplies. No one told me what was going on. I had to call and find out about it myself. Very upset about it.
Hello Teresa! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Placed an order over a month again and have yet to receive it! At this point I'd just like my money back!
Hello Jacqueline! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I was hoping to get my stuff before a vacation and did not!
Hi Deanna, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I received a discount to use via email for the product that I wanted, yet it says I'm not able to use it for this product! Make it make sense!
Hi Yvette! Thanks for leaving your review with us! The 15% discount is for new emails who subscribe and to be used on their second order. It looks like this is your first order, so when you place another order with us - you are able to use this code! Let us know if you have any questions!
I placed my intro order a week ago and see nothing yet about shipping, How much longer?
Hi Rosalie, We have recently tried to contact you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Your site would not accept my edit for mailing address. Street address is incomplete and phone number is wrong.
Love the way it looks but it's a bit light. I did try the blush as well but the color just wasn't right for me. How do I change this?
Hi Deborah! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I was looking for amazing looking skin but it still left me with flaky skin and preferred my old makeup do loce the brush and the way the colors matched tho
Hi Myshia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I did not receive my order. I placed an order back in December the middle of the month and I.never received my pack I just not today received an email asking if I received it to click a link and if I did not I have to call customer service number to wait 24-48 hrs but I don't have my order number written down
Hi Nicole, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Please refund... cancel order. I've waited long enough. Do not trust you business model...do not now trust your product
Hey Susan! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
In place my order weeks ago. It has never shipped. I called to ask for a refund and was told I can't have a refund or have my subscription canceled until it ships. This is so frustrating because I want to cancel because it never shipped. This is a scam. I don't believe there is an actual product they plan on selling. P
Hey Megan! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I never received the product and it is difficult to reach customer support
Hi Kathryn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have been waiting on an order since 1/13, and every time I've inquired about it I get the same response that it should ship any day now. It still hasn't shipped. Beginning to wonder if I ever am going to get my products
Hi Angelia! We have recently tried to contact you! We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It covers great and goes on so smoothly, yet doesn't make my face feel heavy and caked. I love it
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristy! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️