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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I wasn't happy with how the make up looked on me. It was super dewy and creased very easily. I sent a message to customer service and they answered me within a few hours. They offered me tutorials or another shade but I did decline.
Will let u know my feed back once I use it. Good as of now.
Thanks for taking the time to share your experience so far. We are so excited to hear from you again once you try out your Luminess products! đ
Easy to apply, great coverage, and it last until removed.
Hi Barbara, thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! đ„°
Hey, I'm just happy that I received my order, the shade matched well and the coverage was what I requested. So this was nice full coverage makeup. At one point, some strange, very dark material sprayed out even though I shook the spray can well. The makeup is pretty nice, but not moisturizing. It's okay, but not for me since I like creamy, solid makeup.
Hey Brigette!
It was a pleasure assisting you today! What we did today is, we replaced your bottle of foundation, and we restarted your trial just so we can give you the best experience we have to offer!
Thanks so much for choosing Luminess, and please reach back out to us anytime for assistance! We LOVE helping our customers throughout their Luminess journey!đ„°
Website especially app is not always user friendly. Items, makeup extremely expensive. Returns are not an option even if makeup damaged.
We are very sorry that our website didn't meet your expectations Tracy, thanks for giving us the feedback because we do take it very seriously. If you need any assistance in the future pelase don't hesitate to give us a call at 888-424-7623. We are more than happy to assist đ
This site is not user friendly took 2 days for order to go through makes you log in multiple times
This took three weeks to come in and ended up two dark and orange for me so i'm sending it back.
Hey Angel! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!â€ïž
If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday.
I never received the product I paid for and every time I try contacting someone about my package not being delivered I get the run around :(
HI Kaitlyn, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!â€ïž
Granted I just did get a little bit of a tan, but it took so long to get to me and my skin wasn't much darker. It was the wrong shade entirely. And it did not last on my skin for more than 30 minutes, it became blotchy and creased and overall did not last.
Hey Rachel! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!â€ïž
I had a very good experience placing my order and receiving the final product. I got the products in less than two weeks. I have not tried the product as yet. Very good experience, the site was user friendly.
We are so glad that you had a great time placing the order and of course, we would love to know what are your thoughts on the products once you try them out! đ
There were many glitches that made my order take two weeks to reach me and customer service couldn't really make it better.
Hi Betty, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!â€ïž
Very happy with the quality and ease of the makeup!
We are so happy that you've been having a great experience with Luminess! Thanks for sharing the love it makes our day! đ„°
I received my order promptly and after trying the makeup, I found the finish did not work for me. I am very freckled and in order to get coverage, it did not look natural.
Cindy we are very sorry that we couldn't meet you expectations but also glad that you had a good customer care experience. Thanks for sharing you experience and opinions! Your feedback is always welcome. đ
Returning customer when I heard about the new product
YAY! We are so excited to hear more about your experience with our new product. đ„°
I was thinking I was only paying for the shipping today. I didn't have 50$ more dollars for y'all today. Y'all took all the cash I had today. Thanks a lot. đ„”
I love Luminess. Been using it for several years. I likr the new spray on in the container. Will order again soon.
I was not expecting this not to break me out because I have sensitive skin but so far so good
Thank you for taking the time to review our product! â€ïžâ€ïžâ€ïž
My product was dented in several places. It looked at first like it might not even spray.
Hey Rhonda! We recently tried to contact but were unable to reach you.We would love to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!â€ïž
My second time ordering the primer, foundation and brush set. Love the ease of using and the coverage is great for everyday.
We are so happy to hear you are loving your Luminess Products!â€ïž
I've never worn makeup before. This is a life savor for a beginner.
Hi Amber, thank you so much for your feedback! We work so hard to exceed our customer's expectations and happy to hear that we hit the mark for you! đ
I have a luminous airbrush machine and was thinking this might be easier but I think I had better coverage for the machine and liquid I'm not really sure about how I feel about this particular product I've only used it twice but I'm going to use it for another few days and see how I feel about it if not I'll return it and get the liquid for the airbrush machine
Hi Kathleen! Thank you so much for giving us a try! Please keep in mind, the coverage depends on personal preference. Our Airbrush Spray Foundation is buildable, so you have nothing to worry about if you prefer a higher coverage finish! For more tips & tricks you can give us a call and get a beauty expert on the line Monday through Friday from 9am-5pm CST đ
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- Sitejabberâs sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for giving us a try Michelle and we're sorry that we couldn't meet your expectations. Your feedback is always welcome as we will always look for ways to improve our products!