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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The color is too yellow. I need to make sure i don't get any more. Other than that it was OK,just slow
Hi Nikki, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I used it today for my first time. I followed the directions. When I spray on brush it still went all over my sink and walls. AND ITS TOO HEAVY…. I will be sending product back
Hi Lydia, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I like the texture but shade
Does not match at all
Hi Ivelisse, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The makeup is lightweight and feels good.I just can't get enough coverage with it
Hi Melinda, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all.We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help! (:
Honestly, I am not satisfied with it. I put a lot of hype in the this product and I really don't think it's that great
Hi Jennifer, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I don't like how looks like I'm wearing a ton of cover-up.
Hi Tiffany, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
So far so good. It is very easy to use and makes face look flawless. Doesn't stay as long as I would have liked even using the primer and sealant.
Hi Kim, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
I didn't care for the coverage even after layering it. "buildable coverage" but it didn't cover enough. I did like the brush it came with.
Hi Hannah, We have recently tried to contact you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
My shopping experience was easy peasy lemon squeezy. The product however, isn't what I expected. I'm not fond of the way it looks on my skin.
Hi Carrie, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
I like the coverage of this foundation but it is a bit orange.
Hi Bree, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Makes my face oily and don't like the texture of it on my face
Hi Daynah, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I'm not sure if I really like it yet. I'm on the fence.
Hi Shannon, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, spray foundation, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Well I thought I knew what color my skin is. But yall sent me the wrong shades and toners. I had to give it to my sister and mom who I might mention that my mother is White. Like white white and iam not. So ultimately I was dissatisfied..
Hi Calea, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Did not arrive when promised. Not easy to get a hold of customer service.
Hi Maranda, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was a little slow delivery, but they kept me updated on the shipping! I love it so far! Going away next week on vacation to a hot island, so I will see how it holds up!
Thank you so much for sharing your experience, Shelli! We are so excited to hear from you and see how it worked for you during your vacation! 🥰
I would like to return the breeze and the foundation products. I am not happy with the coverage. And the makeup comes off where my glasses rest on my bridge of my nose.
We have been recently trying to contact but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
The make up that I received doesn't match my skin tone how do I return it and get the skin tone that I need?
Hi Denise, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Easy to order and basically easy to figure out what color would be best for my completion
We are overjoyed to learn that you had an amazing experience with us, if you find that the color isn't quite perfect remember that your first color match is completly free!❤ 🥰
It it makes my face very soft, and it covers it very well.
Thank you so much for taking the time to share your experience. We are so happy to hear that our products are working wonders for you! ❤
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!