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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Great coverage! Feels light and looks flawless! I totally recommend this product!
I would like to either change the shade or get a full refund! The color match is way off! It is way too orange for my liking!
Hi Dora, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I've been using the product for a couple days now. It's very light feeling but I don't really see much different from my regular, more affordable foundation.
Hi Rebecca! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Was hoping for a better coverage but you have to keep reapplying to get the full coverage needed.
Hi Maryann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very slow and late shipping contact customer service didn't help.
Hi Marrium! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we are here to help!❤️
I like it but I don't think it is worth the price honestly
Thanks so much for leaving your review with us! ❤️
I tried it and was not a fan. Not sure if I ordered the wrong shade? But when I applied it to my face it made it look a little orangey. I will be returning it.
Hi Tina, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
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Hi Kimberly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Best part is the brush but the coverage is similar to the other foundations I have used, not the magic I was hoping for. Color match is excellent.
Hi Jessi, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. ❤️ We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
The first thing I noticed was how orange the "medium" shade was. The second thing was how greasy it felt.
Hey Brandi, thank you for taking the time to review our product! I see that you have already been assisted by one f out customer service representatives. Feel free to reach out to us if needed further assistance.🥰
Had a chemical smell, did not like how it feel on my face
Hey Damisha! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I need the address to ship back the foundation, it is way to dark for my skin tone.
Hey Brittney! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
What colour shade is is very light for me. I wanted to return the product. Please help some with return label. Thankyou
Hey Rathnam! We recently tried to contact you, but were unable to reach you. We would love to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I didn't get my perfect match and i don't have the time to send it back to get my rite shade so I'm not satisfied with my experience
Hello Nichole! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I was happy with my purchase. I've already used it three times. It looks great.
Thank you for this feedback and for being a valued customer! 😊
The foundation looks amazing when first applied. After wearing for a few hours the foundation gathered in creases and piled up on my face.
Hi Leslie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Although I liked the consistency and the coverage, it was a tad bit too dark for me.
Hello Claudia! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I ordered 2 different colors. They both are so warm…orange toned. I don't see a neutral color or a cool tone color to order like in most other make up retailers. Very disapointed.
Hello Gayle! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Coverage was really great and light weight, but color did not match
Hi Monique, Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
This is very light coverage. The color match is good. For me, overall, it's just ok.
TYSM for sharing your experience! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This warms our hearts! Thank you for being the best part of Luminess! 🥰