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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I really wanted to like this make up but it does nothing for me. It has a white undertone. Not like the picture that makes it seem like it has a golden undertone. It doesn't cover anything and has a weird smell to it
My experience was limited but good…………………,,,,……………:……………….
Thanks so much for leaving your review with us! ❤️
I was advised I would get a refund and the order was cancelled yet I still was shipped product. All of your calls are stated to be recorded so if my card is charged for this I will proceed legally because this is scam. I asked for a cancellation and's refund and it was not done per my request.
I love this foundation! It's so light I feel like I don't even have foundation on.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
I never even received my product, and it has been over a month.
Hi Victoria, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Perfect shade I loved it doesn't make my face oily nor looking caked up. The foundation felt so smooth and shiny.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I love this makeup, it feels light and airy While providing amazing coverage Definitely a must buy! My new forever foundation for sure!
We are so happy to hear you are loving your Luminess Products!❤️
Love it! It does everything what the advertisement said it will do!
This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I've been using Luminess air brush foundation for years and will never go back to think, cakey liquids again.
This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
I placed my first order but when it arrived I received 3 shades darker than what I ordered. I called cs and the issue was resolved and I received my correct shade within a week. Awesome
Thank you so much for reviewing your experience and sharing the love! We are so happy you’re happy! ❤️❤️❤️
Great! Thank you so much. Seems to be a great foundation.
Thank you for taking the time to review our product! ❤️❤️❤️
Great company great product fast shipping would buy from them again
Very poor quality of makeup and not the color I requested
Hi Bobby, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The shade I order wasn't my color it's too dark so I want to return it back
Hey Ana! We recently tried to contact you, but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!. Please contact us back, and we would be happy to get you taken care of!❤️
I'm waiting to try it because I've had company here at home. Haven't gone out but as soon as I do, I will let you know. Thank you.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I paid the shipping costs was told I'd receive a trial periods worth of foundation and the newest brushes or brush but have yet to see it. It's been 1 full month since I signed up. What the heck is going on
Hi Lindsey, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy to get there the experience. They offer of a close to FREE trial (I paid only $3.20 total) and the 30% after the 14 days makes it just $46 bucks! I'll never use a different product I know it already
I paid for products I never received and everytime I call my phone hangs up like yall blocked me I just want my money back yall are false advertising
Hi Kyderrica, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Its very soft and not sticky on my skin. Goes on so easy and its like i have nothing on my face. Love it!
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💓
Over all experience was great. And the products was not for me.
Thank you for taking the time to review our product!, we are always looking for ways we can improve! Feel free to reach out to us if needed further assistance - we are here for you! You can contact our Luminess customer care team, 1-888-793-7474.❤️
I did not like the texture of the foundation and it is too yellow on my skin. Also, the coverage was not satisfied.
Hi Fareeha, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kristen! We recently tried to contact, but were unable to reach you. We would love to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️