On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Continue the great customer service. There was no experience. I ordered online it took all of 5 minutes.
I love the try before you buy. Will recommend it to my friends and family.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!🥰
It make your face look you don't have any makeup on. It blends in with your skin
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
Can't review the items, I haven't even received it yet been quite a while since I ordered so shipping time is horrible
Hi Heaven, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Does not match my skin tone. Would like to try lip colors and another tone.
Hi Helena, Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
For one your site keeps crashing on me. For two it took way to long to find what I was looking for and I had to just settle with what I got
Hi Drake, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love it! You can't tell that I have in foundation!
It makes us happy to know that we were able to help you achieve your make-up goals. 💓
I washed my faces and applied and my face became itchy and bumpy. Thanks but not for me.
HI Aiesha, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The makeup breaks my skin out. I cannot continue to use the product.
Hi Shannon, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Loved the product very light weight, matched my skin tone. The primer, foundation and two sided brush really nice, easy to use. My new go to foundation now.
This warms our hearts! We are so happy to hear you are loving your Luminess Products, thank you for being the best part of Luminess! 🥰
So far I enjoy the makeup, it last all day and it's light weight
We're glad to have you as our customer and to see that you're enjoying Luminess products!
It appears you have a great product. I am hoping I like it. Thanks
You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!💓
Great product for a light foundation with good coverage. Color choices for all skin types and tones.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
It's light and matches perfectly. Would recommend.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I just going try it tomorrow 04/05/24. Hope it's good for My face.
You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!💓
The website so far easy and customer service responded quickly
Thank you so much for taking the time to share your experience! 🥰
I didn't have an experience with the makeup because I canceled the order before it was shipped and was refunded my shipping money.
It's okay, I didn't like the shade it made me look orange.
Hi Fadwa, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy ordering, came in good timing. Very much like product
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️