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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Horrible! Placed order 3/21. It is now 4/8 and still have not received product but I got charged before I even tried it.
Have a way to just order the foundation without other products
Hi Laura, Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and special deals we are offering! We have many ways to find the products you are looking for such as the tool bar shown at the top right of the website or by clicking the icons available that are categorized by the makeup type. Let us know if you have any questions! We are here to help! (:
Shipping was fast and easy. I haven't used it yet but will leave a review as soon as i do
Happy to hear you had such an easy experience! Let us know if you have any questions once you use it! ❤️
The color I received does not match my skin tone. I will need another shade and need to return this one.
Hey Charlesetta! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It seems a yellow for my skin, not sure if its not the perfect skin tone for me
Hi Sierra, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I have nothing to review because I did not receive my product
Hi Charity, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I like new luminess machine better than the older version I have it is precise and covers completely I don't feel like I am even wearing makeup which is nice. Regular makeup can make my face feel dirty and heavy but with luminess I don't feel like that. I would recommend it to anyone who wants to look and feel good
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Product is ok not for me. I would like to return the product.
Hey Valeria! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
In all uses liquid make up spray, I will have to continue to put it on and put it on. Put it on all day long I don't wanna look plastic I look horrifying it does not match me. I like to send it back and get a full refund.
Hey Sarita! We recently tried to call you, but were unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have! We look forward to hearing back from you soon!
Very nice looking. It goes on easily & feels so nice. Looks good too!
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
Items arrived quickly in perfect condition. Great experience!
Thank you for the wonderful review!
Super happy with my purchase! The brush is probably the best makeup brush I've ever used 🥰 The primer feels so good on my skin when I when I put it on. The spray tan coverup works really good. Very happy with my purchase! Thank you!
We're glad to have you as our customer and to see that you're enjoying Luminess products!
I love this offer and it seems like maybe it's going to actually be something that I love if… the shade I chose is way too light, other than that I woulda been a happy lady!
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Honestly, I'm super disappointed.
If I knew I couldn't return, I would've never purchased not only did the shade not match the formula, felt cakey and uncomfortable.
Hi Andy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Item received. Order process was easy and no damages
Thank you for leaving your review with us! Let us know how it turns out!❤️
Ir was quick and easy to learn about your products and to purchase them
Thank you for this feedback and for being a valued customer! 😊
Easy-to-use I love the spray on idea. It keeps my hands from getting makeup all over the place. Thank you!
Thank you so much for your feedback!
I think I need a shade color up ( darker).
Other than this, I like how light it feels on my face and quick to apply. Love it! Ty
Hi Kathleen, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Still have not received my products it's been over 6 weeks….
Hi Raven, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️