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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love the coverage. I use luminess for coverage of dark spots, freckles, and pimple coverage and then use a lighter foundation over it woth a sealing powder. Stays all day. Would recommend!
Hi Sarah, Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
Is not sweat proof and separates on my face in just a few hours. I would like to return the product
Hi Laurie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love the foundation but would like to return the other things that were not meant to be ordered. Also I would like to know why it said I would be charged shipping and actually was charged over $95?
Hi Amber, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
This goes on so light but has amazing coverage! I can not wait to order more!
Thank you for this feedback and for being a valued customer! 😊
Going great other than too light for my skin tone.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💕
It kept saying that my order had been delivered, but it wasn't. Now I have two sets and don't know if I'm being charged for both.
Hi Tracy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The product is great if you can match tour skin tone.
Hi Brittany, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Order never arrived, no longer interested in this at all
Hi Ashley, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very light and goes on smooth. Light and looks natural
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I loved the cooling sensation and texture the primer gave my skin but the actual foundation itself made me break out very bad and was a little cakey.
Hi Kathleen, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I ordered a color that was too light so I ordered a new one
Thank you for leaving your review with us! Let us know how it turns out!❤️
I haven't received my order yet! I have patiently waited
Hi Natalie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The product arrived fast and is awesome. This is my second purchase of the same product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This is the easiest and easiest website to maneuver.
I love the coverage and how easy it is to apply and the perfect match!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The product is ok. Tends to separate on my skin and stick to certain areas.
Hi Jamie, This product should not transfer to any clothing or accessories as long as you allow the makeup to dry. You can also use our Setting spray that will lock in your makeup for up to an 18 hour wear! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Not my color. Not easy to do a return from this site with a simple link.
To get it is easy.
Hi Ericka, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I ordered the wrong thing. I needed the small one for my Breeze! A 30 in color. I'm ok with the brush but the spray is not for me! Otherwise I love luminess makeup! Always wear it daily! Thank you
Thank you for this feedback and for being a valued customer! 😊
Nice product however the shade was slightly off and made my face break out after a few uses
Hi Keia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
To get complete coverage, I have to use more than twice.
Hi Annise, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all.We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad to have you as our customer and to see that you're enjoying Luminess products! 🥰