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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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When I originally came upon the LUMINESS site there were technical functionalities where I wasn't able to place my order and then upon trying to use the coupon code it would not work. Then the discount code that the company I work for would not work. I placed the order finally. But still without discounts and customer service could not assist. I did not receive any information about the products and tools I ordered as regard to shipping except they were on the way but no tracking info and mi was charged and my payment went through but no information when I would receive them. Called customer service and my tools and products were delayed due to the foundation color was on back order, could not understand why other items were NOT shipped but I had been charged. The CS rep assured me the foundation had been received and there was a delay in shipping and couldn't tell me when I would receive the order. Finally received the order late last week, and that's not all but am exhausted with it!
It was beyond my expectations of how smooth and how flawless, so super easy to use to transform my flaws into beauty..
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
This item was ok. I would not buy it again. It did not meet my expectations
Thanks for leaving your review with us! Let us know if you have any questions! We’re here to help! 😊
I think this foundation is not for me it doesn't match my face. When I wear it I feel very heavy and sticky. Overall I don't like it
Hi Priyanka, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I feel like it looks just a little too light and the brushes could be a bit wider to not waste any product
Hi Yereny, Thank you for your feedback! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Love this! My skin is flawless and soft all day. It moisturizes and covers everything. So amazing.
We really appreciate you taking the time to share your experience with us.💖
I purchased a kit and some extras but wasn't all enthused about the after effects of using the product! I will not speak down on any product that doesn't work for me because everyones body, skin and regime is different! I have not used if after the third time since it isnt what I expected! Still in search for the Makeup covering that is for me. All blessings to all who love it and see a Wow experience!
Hi Tephane, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I loved it, Great quality product with good coverage
We are so happy to hear you are loving your Luminess Products!❤️
Love it! The product is very easy to use it last all day better that I expected the makeup sealant really helps it stay all day I will definitely be using this from now on it's not cakey I'm impressed
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
It was great. I love how smooth it goes on and makes my face look smooth.
We are delighted to hear our product is working for you! 💟
Trying to return product. Need to get a shipping label
Hi Alisa, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The make up feels good, but it is too dark for my skin
Hi Kim, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It's the wrong shade of color and the coverage is not enough. I would like to exchange.
Hi Jade, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Haven't used it yet. When I do I will let you know
Thank you for leaving your review with us! Let us know how it turns out!❤️
Hi Krystal, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I selected the options based on the available questionnaire. I have a medium to deep complexion. Finding color matches have always been difficult. Your match, though not exact, has been the closest match I've had in years. I enjoyed the feel of the product and the fact that it took little coverage to make my discoloration seem less noticeable. However, I would like to see more options for color matching for women of color. If I go shade lighter the colors would look ashy on my skin. My current match make my skin appear reddish and unnatural.
Hi Imma, We have many shades available for our Airbrush Spray Silk foundation - made for all women! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I don't like this item it came in leaking and there's no way to contact to return this
Hi Bertha, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I did not like the primer smell. Nor did I like the color match or the coverage on my face. It looked like I had no coverage just paint on my face.
Hi Heathermarie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
New spray foundation covered red areas perfectly. No more Rudolph the red nose
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Do not put me on a subscription. The primer and foundation don't really last long on oily skin.
Hi Toi, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Theresa, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️