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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ordered 2 different shades and both were the incorrect color. I was very disappointed because I was so excited to receive them.
I needed to product much sooner. It takes too long to get
Hi Ronda, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I used it great the first couple days. Then it mad my face look like crap spotty and cake face. I was so embarrassed! I didn't even know most of the day till I was on my way home from work! I just couldn't believe it.
Hi Sandra, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I don't know if I am placing it on my skin properly
Hi Valerie,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was very easy to apply and didn't feel caked or heavy on my face
Thank you for taking the time to review our product! ❤️❤️❤️
I canceled the order twice and received confirmation via customer service that the order and subscription were canceled. They still shipped. Buyer beware. Better Business Bureau indicates many complaints about this company.
The primer is amazing. The foundation went on smoothly, but looked like it was a little too light for my skin when first applied. As I started brushing it in, it started to look like my skin color. Natural and made my skin looked more clear and smooth.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
This foundation is everything i've been looking for. It goes on like silk on the skin and has just enough coverage. I am using the primer also which feels very hydrating to my skin. I'm now a loyal customer!
Hi Kathy, We're glad to have you as our customer and to see that you're enjoying Luminess products!
Make up is much too dry for mature skin. Did not like Matt finish. Prefer a Dewey look, more natural look.
Hi Phyllis, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have some wrinkles and this stuff works well. It goes on thin and smooth!
We are delighted to hear our product is working for you! 💟
It wasn't my shade I look orange, but it's k, it's a hit or miss with ordering online.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Never received my order, and very disappointed in the service, tried to contact someone and they will not resolve it, and havnt returned my call. *******058
In this case, we can submit a shipment claim for non-receipt of the package and request to have it reshipped.
Thank you I am looking forward to using this product
Not any better than my drug store makeup or wherever I buy my face makeup. It leaves my face shining. I don't like that
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Customer service personnel answer my questions or find the answer.
We are so grateful to have customers like you and look forward to working with you again in the future! 😊
Very hard to place order for special price of Breeze for $89.00.
I am still testing the product, I'm undecided on the color I selected. The product itself is light and applies easily. I've been told it looks nice on me, but I'm not convinced.
HI Eugenia, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It's not what I was expecting. The bottling is nice and the brush, but it smells funky and it caused a rash. Also, very oily.
Hi Bethany, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Color too much red in foundation. I like the brush
Hi Doris, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The app is very easy to use. The only thing about this makeup I feel comes off easily, even with the supposed finishing spray. The finishing spray sprays a straight stream instead of a mist. Maybe that's why my makeup comes off quickly?
Hi Amelia, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing. Let us know if you have any questions, we are here to help!facebook.com/groups/luminesslive
It works great! Great coverage. Feels light. Stays!
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💕
I love the product but if wearing for a long time it does become oily
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Taylor, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️