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LuminessReviews 7,846

3.9

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+25
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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Love it.
April 28, 2024

I have a sun allergy & it even covers my red blotchy face.

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Montana
1 review
0 helpful votes
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Product review
April 28, 2024

Trouble paying made me use a card I didn't want to use.
The product didn't match my skin.

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Sorry for the inconvenience this has caused, if you are experiencing any other problem or have any additional questions, feel free to message us. We’re here for you! 😊💖

New York
1 review
0 helpful votes
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TERRIBLE
April 28, 2024

I want this CANCELLED immediately! I just received my order this past Saturday 4/14/24, however, you have charged my card 4xs! You advertised that I would have a 14 day FREE trial period that would start AFTER I received the product. THAT IS A LIE! YOU CHARGED ME 3XS BEFORE I RECEIVED IT!

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Hi Judith, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Ohio
2 reviews
0 helpful votes
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I really like it!
April 28, 2024

I ordered a color based on the models, some video testimonials I saw from women with similar skin tones and did the color match questions. I am an African American women in my 50"s. Fortunately I got it right. I was skeptical when I first used it because I have sensitive skin that will react right away, but so far I have used it twice for church and a wedding. It went on smoothly, and its really light, blended well and made my skin look so bright and smooth. I got several compliments about how pretty my skin looked and think the Luminess had something to do with that. I will say that it seems to come off easily and I was a little shiny at times but a pat with blotter did the job, so perhaps I used a little too much. Will use a little less next time and add my finishing spray the next time I wear it. So far I really like it, no outbreak or itching and glad I made the choice to try it. I may have to go one slight shade darker when the summer comes since I tan a bit.

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Hi Selena, we are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us. 😊

Maryland
1 review
0 helpful votes
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Nice
April 28, 2024

I like this product so far but I would like to give it a little more time

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Pennsylvania
1 review
0 helpful votes
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Couple issues
April 28, 2024

It sent an order of makeup eraser or whatever it's called and I did not order it. Also it took longer than expected to receive it. I would like to return the makeup eraser.

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Hi Brooklynn, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Texas
1 review
0 helpful votes
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Color match was perfect. Got the try before you buy and I will definitely be keeping it!

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊

Michigan
1 review
0 helpful votes
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It's over priced
April 28, 2024

It goes on nice and flawless, however the primer will clump up if spray too much.

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Hi Michelle, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💖

Texas
1 review
0 helpful votes
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I was able to cancel my subscription with no problem.

Date of experience: April 18, 2024
Georgia
1 review
0 helpful votes
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Excellent follow up
April 28, 2024
Updated review

Outstanding customer service. Had an issue at first, bust someone reached out and was fantastic. Thanks

Date of experience: April 18, 2024

I just got charged 50 bucks on top of the 3
April 27, 2024
Previous review

I just got charged 50 bucks on top of the 3. Ridiculous

Date of experience: April 17, 2024
New Jersey
2 reviews
0 helpful votes
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Delivered late
April 28, 2024

The delivery was very late and confusing. I had a huge problem with my account. The product is absolutely wonderful. I'll order it as needed.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2024
Georgia
1 review
0 helpful votes
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Amazing
April 28, 2024

I tried the original air brush machine it was a bit to much for me. This however is great. The makeup is beautiful on I just need a darker color. My hubby complimented my skin as soon as he seen my face...that was with the color being off so you know right color...I'm banging!

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
We have a 100% color match guarantee and want you to love the look and feel of your foundation!

Texas
1 review
0 helpful votes
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.
April 27, 2024

…………….,,,,,,,,,,,,,,,,,,,,;;;;,,,,,,,,,,:;;;;;;,;;

Date of experience: April 17, 2024
Delight T. Luminess Rep
over a year old

Thanks so much for leaving your review with us! ❤️

Texas
1 review
0 helpful votes
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Smooth finish
April 27, 2024

This is my second time ordering this makeup and I absolutely love it. My makeup has never looked so flawless. I am definitely sold. I will be re-ordering my makeup when I get low.

Date of experience: April 17, 2024
Delight T. Luminess Rep
over a year old

We're glad to have you as our customer and to see that you're enjoying Luminess products! 💗

Oregon
2 reviews
0 helpful votes
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Quick and easy
April 27, 2024

It was so easy to place my order the delivery was fast and omg I love the coverage, how it looks in and how easy it is to apply! Love, love, love this product!
I went to a function and got so many compliments on how good my face looked so thank you so very much!

Date of experience: April 17, 2024
Delight T. Luminess Rep
over a year old

We really appreciate you taking the time to share your experience with us.💖

Arizona
1 review
0 helpful votes
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I'm still using it
April 27, 2024

The shopping experience is very good, and I appreciate the customer service and fast delivery

Date of experience: April 17, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Georgia
1 review
0 helpful votes
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Wrong shade
April 27, 2024

I probably need to do a face to face consultation for my complexion

Date of experience: April 17, 2024
Delight T. Luminess Rep
over a year old

Hi Phy;;is, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

California
1 review
0 helpful votes
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I haven't had a chance to use it yet. Will try it next week

Date of experience: April 17, 2024
Delight T. Luminess Rep
over a year old

You’re going to LOVE it! And to put your mind at ease, we recommend checking out our FB Lives with our makeup artists. She will show you application techniques, tips, and tricks, and answer any of your questions in real-time! ❤

Ohio
1 review
0 helpful votes
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Love!
April 27, 2024

Honestly I hate trying to shade pick without being able to swatch…but amazing first try was the winner! It's my exact shade…Im a super sweaty person and very oily…and have a pretty decent skin care regime that I follow so I worry that I'm either a. Going to sweat it off in an hour b. It's going to get patchy bc I'm so oily/sweaty or c. My skincare products won't jive with the foundation formula…but I can honestly say this was a def win! It's nicely buildable…I like a solid medium coverage…I just want it to take the redness away from my rosacea and even out my complexion without cracking or caking or feeling heavy or greasy….it feels nice once it dries down.:it does take a little to dry down…I haven't used without some sort of primer (their primer is good too!) and I also use their setting spray along with a sunscreen setting spray as well…but I found It dries down much quicker with the sunscreen setting spray…the brush is nice! I've actually always planned to buy this sort of brush but never remember when I'm buying new brushes…but! I've fallen asleep in this makeup and woken up and still looked amazing! I've only been using this now for like 10 days but so far…I must say.I will for sure be a repeat customer! Love this stuff!

Date of experience: April 17, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! ❤ 🥰

North Carolina
1 review
0 helpful votes
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Definitely buy again
April 27, 2024

I love it! It feels so light and last all day. I will definitely purchase this again.

Date of experience: April 17, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️