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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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So far so good. I like how it feels on my skin. I will buy again when I'm out.
All the service was very personable and my order was sent promptly.
We are very glad to hear that you had a great experience placing the order, let us know if there's any way we can help!
Easy, quick and pleasant. There were no issues. Thank you
TYSM for spreading the Luminess LOVE! ❤️❤️❤️
Wrong foundation color match. But I love the product
Hey Betty, it was a pleasure talking to you, we are eager to help you get a color match and hear from you again once you give it a try! 😊
The makeup doesn't look airbrushed. The color has an orange tint and didn't cover anything. It felt very thick and oily on my skin.
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
The primer, the foundation, the setting spray… they are all amazing and work together for the prettiest finish ever!
We are overjoyed to learn that you enjoy using your Luminess products.❤ 🥰
Got the perfect color for my skin tone. Would highly recommend this product!
We are so glad that we got your color first try, thanks for taking the time to share your experience! 🥰
I am very satisfied with the
Service that was provided for me through the customer service.
Hey Carol! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
My initial order was delivered to the wrong address
We have been recently trying to contact you, but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
I was not pleased with the Airbrush Spray Foundation because of the process of applying the makeup to my face. However, I did appreciate how it was effortless to cancel the Try-Before-You-Buy offer in the advertisement.
I have to say that this product is awesome I love it. My skin started to show signs of aging, I do try my best to keep my face away from wrinkles but age is a process you cannot stop. This foundation is perfect for me. Even though I think I must get a lighter shade, I look a little bit too tan...lol... I just love how my face looks in real life. In pictures there are always filters that smooth your face, well you don't need that with this foundation.
Thank you so much for sharing your experience with the community, Gabriela, we are very happy to hear that it worked out great for you! We would also like you to know that if the color you have is not quite perfect you can still get a color match for free, give us a call to 888-793-7474 and press option 6 for a beauty expert!
Lite weight feels good but don't forget to use setting spary to lock it in
Thank you for sharing your experience Jessica, don't forget that you can give your tips & tricks to the Luminess community too!
I think I would like this product but the color doesn't work for me
We are sorry to hear that the color wasn't a perfect match but don't worry, you can still get a color match for free, give us a call at 888-793-747 and press option 6 for a beauty expert, from Monday to Friday
I am very happy with this make up. It covers well.
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
The color was a bit too dark for my skin tone, and I thought it would provide more coverage.
Hi Gladys, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Everything is beautiful. I love the brush. My skin is just too fussy for foundation but thank you for letting me try it
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately, your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️
I was hopeful that this worked for me as good as it looks in ads. It settled in my pores and acne scars even with the primer. I only used it once as that is how unsatisfied I was. If you have smooth skin it will work. However wrinkles, large pores and acne scar skin won't so much. Also, my color was too light. I was not matched good. Will not buy again or recommend. I will be contacting customer service to return.
I'm sorry to hear that you didn't have a positive experience with the product, although we have thousands of happy customers, we are unable to convert everyone, unfortunately, your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️
If you're considering returning the product, reaching out to customer service is definitely a good step to take. They may be able to assist you with the return process and possibly offer alternative solutions or recommendations that better suit your needs. Thank you for sharing your experience, and I hope you find a product that works better for you in the future.
The aerosol spray makeup isn't for me, it's just not enough coverage for me. The shopping expierence is always good, as long as the color of makeup does match a persons skin, and always better when the makeup works well for you.
Hello! We invite you to try our quick and convenient virtual shade finder tool on the link below, so you can find your perfect match! We also offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match. I do apologize for any inconvenience you had with LUMINESS. ❤️
I love the makeup keep it coming to me the best makeup I ever had
We're glad to have you as our customer and to see that you're enjoying Luminess products! 🥰
I ordered additional products, or items, in addition to the try before you buy spray foundation kit. You withheld the entire amount of the try before you buy + the 2 other items AND you debited the 2 items AGAIN, by themselves. It took one of your reps canceling the order and then I got it in the mail anyway. What's the point of that? I can see withholding he entire amount but not the entire amount plus double charging me for the additional 2 items I purchased. Luckily I had the money to cover it but I'm positive it would have put some people in a very bad financial position. Now I have the had the try before you buy products for the 14 days and am waiting for you to double charge me again for the other 2 items. Time will tell. Too much of a hassle!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰