I have yet to receive the order I placed over a month ago. Their customer service is awful and i have sent multiple emails requesting legitimate shipping information. They have tried to bribe me to keep me from reversing the charges on my credit card. Easily one of the worst companies I have ever had this misfortune to have to deal with.
I ordered an item several weeks ago and it still hasn't arrived. Their website is NOT comsumer friendly. Never got an answer as to where my order was or when it should have arrived. Says it was shipped but no way to track it, even with the "tracking number". Won't ever order from them again.
Doing business with Lulugal is something you might want to rethink! I should have read the reviews before ordering, but I didn't and what a mistake! Please, save your time and money and look elsewhere. I ordered a dress & it looked good on the site. After waiting for it to be shipped on a slow boat from China, it finally arrived. The size was in no way what I ordered, and trust me, the quality was definitely not what was what it looked like in the picture. I tried and tried to get a refund, but to know avail. Now they have my money and I'm stuck with this rag!
This is the worst site ever and I highly recommend not purchasing anything from this company. I bought a vest that I wanted to wear for Halloween a month prior. It would have been nice to know that the order was shipping from China... needless to say, my vest did not arrive in time for Halloween. The top of their website says "easy return shipping" and that couldn't be further from the truth. What kind of company doesn't provide a return address but makes you call and leave a message to get it instead? I called multiple times and left messages both via phone and fb... and surprise surprise... nothing. Looks like I'm not returning this vest after all. Such a waste!
Your company is bogus and you should be ashamed of scamming your customers the way you do! I don't know why I didn't check reviews before ordering from Lulugal - the item I bought was ill sized and of poor quality. The site falsely claims free return shipping within 10 tens of receipt. Absolute rubbish! Btw, ZERO stars would be more accurate!
Purchased and received dress. Too small and questionable fabric. No response to many emails sent. Finally located a telephone number with a 213 area code. Called number and guess what? Automated answer saying no one to answer. Didn't even offer voicemail.
At this point I am ready to nail dress around picture frame and write =lulugal= across the front and hang on the wall. GREAT GHETTO ART. Great reminder to shop local.
I ordered a swimsuit a week ago, 1/22. After payment confirmation via PayPal, I see they aren't shipping after 1/13 and no customer service till 2/2. If I receive before my vacation in a month, it probably won't fit from reviews I've seen.
I should've read reviews before purchasing anything. My item never shipped and it was extremely difficult to cancel my order and get a full refund. I don't recommend buying anything from this company.
I regret 100% ordering from Lulugal. The Sizing is way off I ordered 2x and the when I finally got my blouse/sweater combo it was maybe a size med. Or smaller. The quality is beyond terrible... Lulugal doesn't even deserve 1 star. Buyer beware! I'm not even going to bother returning because it will be more of a hassle that it
Will be worth... Sorry Lulugal I give you 2 thumbs down
Minus 5 stars for customer service.
Purchased 2 different sizes of the same swim suit to assure I would get a good fit.
I contacted company(by emai) to find out procedure for returning one swim suit.
The only comment I received (by email)-didn't you look at the fitting chart before ordering? And I will need to pay shipping to China for any returns.
Haven't been able to get them to continue corresponding with me.
RIPPED OFF AGAIN! Do NOT do business with lulugal.com. They are a business in China that sells ladies clothing. Their sizing is way off from American Standards. They offered me $6 to return a $28.62 dress that didn't fit, plus they want me to pay the return shipping. These are dishonest people and I do not recommend them to anyone. Go to their website and you'll see others complain about them. BOYCOTT lulugal.com.
I ordered some swim suits for a trip, paid for expedited shipping. 7 days after I ordered, I received an email telling me I needed to confirm my shipping address before they could process my order... they had already charged my card! I wasn't getting the order in time for a trip, obviously, so I tried calling them with no answer. I submitted a ticket and have been dealing with their games and run around for almost a week! I will NEVER order from this site again. It's not with the headaches. I wish I would have read this site before hand.
Did not know clothes were mailed directly from China. Sizing and quality are not what they claim to be. Tried to find number to call for returning items. Number rang and rang--no answer. Tried to email and email was sent back directly claiming it couldn't go through. Now out over a hundred dollars and really crappy clothes! Not even wearable. They should be ashamed of themselves. There was no where that stated they were a business from China. Learned a hard hard lesson. Anybody out there that was able to send back and get their money returned please let me know how.
I ordered two dresses from these arses. I saw them on Pinterest. Nothing at all like the pictures, cheap and awful quality, not to mention the sizes were awful and I already knew they run small so I went a size up. I tried one on and the literal zipper was crooked as well as the dress. They obviously are a sweatshop where poor workers are most likely worked to the bone and in a hurry, had I known, I would never have went this route. It says on the tag nothing can be returned, they have a "policy" of thirty days in which we have to pay to send it to china so it's not worth it. I didn't even know it was a company in China! They're not clear! You're paying for literally nothing. You're handing them money, you're over spending for trash bags. I went on the site to submit a ticket and it sent an auto message saying their customers "expect too much"! How horrible! Horrible! How has the BBB not shut them down?! Wish I'd seen these before I ordered. Never again.
The shipment did take a little longer but it was worth the wait. The clothes are cute, well-made, great fabric, great fit, all at a great price. I was nervous after I ordered because of other reviews and I don't know if I got lucky but I love the 3 dresses that showed up today. I was happy enough that I wanted to post a positive counter review to all the others. Thanks Lulugal!
I have ordered from this site before reading the bad reviews. Of course I was very worried. Today after 4 weeks of waiting my dresses arrived.
One of them is cute enough and actually fits me quite well. The fabric is nicer than I expected. The second one could do with some shortening and would be useful to wear to and from the gym. Nothing more dressy unfortunately.
The third one looks and feels less than a dress and more than a nightgown, but hey as a nighty it is quite nice.
All in all a little better than I expected but you definitely get what you pay for, cheap Chinese crap.
I've learned my lesson and will be more careful whom I order stuff from in the future.
Only if they send the wrong item can you return anything.
They are in China. The sizes run small. If it does not fit they will not give a refund or pay for postage. If you send it back at your expence it will cost approx. 35+ dollars
And they will refund only 60% of purchase price! They will suggest that you keep the item and take a 20% discount on another purchase. Do not mess around with this company.
I purchased a dress from this site and when it arrived it was ill-fitting and much too small, even though I followed the size chart. Additionally it smelled of gasoline. Rather than refund my money or send me an acceptable replacement, they offered me 35% in store credit. Buyer beware, NOT WORTH IT!
I received the worst service I have ever experienced on this site. I had never heard of it before, had no idea that everything comes from China, but I learned from my mistake! Shipping took 7 weeks, and each time I reached out to the company they blamed weather as the reason for their chaotic shipping delays. Terrible experience all around and the quality of the clothes is the worst I have seen, unwearable actually and going to charity.Be warned people :)
I ordered a dress on November 11 - still have not received the item and the only response I receive from the company is "it will arrive in one week, ok?" Horrible company - do not waste your time or money. If the dress ever shows up, I will be surprised.
Answer: I will NEVER order another thing from them and would advise anyone else to stay far away from them. The size L dress I received would not even go over my shoulders and I wear a size 10. Their customer support is horrible and the Free Shipping and Returns listed on their website is a lie. Save your money and buy elsewhere!
Answer: Stop ordering from them - you will either never get it or it will be a wrong fit. You will never see your money back either. Returns are also ridiculously expensive and will cost you more than what you paid for any item. Please turn your back and run.
Lulugal has a rating of 1.6 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulugal most frequently mention customer service, return policy and credit card. Lulugal ranks 705th among Discount Shopping sites.