Lulugal

This is my second review, first was on 12/06/16. After several weeks of run around these weasels have wiggled out of refunding my money. They would only refund 60% after I return the item at my expense. As the company is in Shanghai, the cost to return is prohibitive. DO NOT order from this company unless you have money to squander. The only positive note is that they answered my emails.

Ordered on January 7, they processed payment. Waited and waited. No confirmation, no tracking number. I sent them a "ticket", then waited and waited. I was finally told my order was delayed because they close for some holiday the end of January or February. So once again I waited and waited! Finally told them I was turning them into my credit card company for fraud. Suddenly I had a tracking number. It is now March 10 and I am told that my order should be here today. We'll see.
I also posted a negative comment on their page, they took it down and blocked me. Nice!

Ordered a dress for £24 but looked a different colour when it arrived. I asked to return it and was told yes, but I would have to pay the higher price postage and be charged a 40% handling fee. That would leave me with a pound. When I asked what on earth a handling fee is, they informed me that's what they pay the shipping fee. NOT FREE SHIPPING. It's just added on to the very cheaply Chinese made dress. Only any good if you don't mind cheap looking items and definitely don't intend on returning. What a waste of money.

I thought I was ordering what I saw online in ad as a cute knee length swing coat. What arrived from China was a hip length oddly shaped coat, looks like I'm wearing a triangle. Ugly and uncomfortable. Tight, skinny arms, tight bust area and huge in abdominal area. Unable to reach anyone by email or phone. Telephone listed rings and rings with no one answering and no way to leave message. Email sent to their contact given is returned as undeliverable.

Ordered a "long" coat that was pictured below the knee. Okay, I am 5'9" tall but just coming to my waist is crazy! Took a month to receive my order and included no paperwork so I wouldn't even begin to try and return it. Okay, so now I have an expensive sweater that is smaller than I would normally order. DO NOT buy from this site!

I placed an order on 11/20, and it didn't arrive for Christmas. I emailed them, they asked me to "wait 1 more week." I did, then opened case with Paypal. They begged me not to and also threatened not to refund my money (which is nonsense - that is not how Paypal works). I saw this on Facebook, so I stupidly assumed since it was on Facebook, the ad was vetted and was legit. The scam seems to be to show a great website with beautiful clothes for too good to be true prices. When you order, they delay and delay and delay. I never received my clothing, but I was able to get my money refunded through Paypal. I don't think it's ok that they can advertise through Facebook!

I saw Lulugal offers on Pinterest, I've order a winter jacket XXL; when arrived about 5 weeks later, size was like a S-M, damaged had a huge tear on the inside lining of the jacket, couple metal buttons missing, look counterfeit product, tried to resolve the problem through PayPal, which they wanted me to send the jacket back to China. Estimated price was $52, the jacket price was $55, at the end I would have spend $107 and maybe get $3.00 back... What a waste of time and money!

Not in the US... Took 6 weeks to get items... company could have cared less. Horrid Customer Service. Would not give me a refund. Not good quality. 27 email back and forth... told me would give me 20% credit. Because for me to mail back would cost me more than that UGH! Not one redeeming quality. Bad Bad Bad
Buy at your own Risk... You have been worn. Items are not as pictured. WORST company every dealt with and there is a strange odor to the clothes... UGH!