Read the reviews of what people have said before you use an online company. The products look nice, but they are made for children. I bought an XL figuring it would shrink when washed. An XL fits like an M. The items take weeks to be delivered. The quality and fabric aren't bad, but there is not give or stretch. They style looks like the model, however the model must be a child. This is not what I had expected. The measurements don't fit and aren't realistic.
Buyer beware. Don't be a sucker for this one.
I wish I had read these reviews before ordering a dress from this company. Dress was too small and was not nearly as nice as it was depicted in the photo on their website. They did offer to allow me to return it at my expense, but postage back to Singapore was almost as much as I paid for the dress. This companies ads look great, but you will not get what you see and you will find it costly to return.
I found a dress for 14.99. Tried to order with checkin on Facebook for additional 20% off. Order would not process. I logged out completely and re attempted to order. However, this time the dress price was listed as 24.99. I looked for contact info and found these reviews. I immediately squelched all order attempts and warned all my Facebook friends. Bait and switch price tactics? I'm glad I found these reviews before I wasted further time and it saved me from losing money I am certain. Facebook should not allow this company to advertise.
Just wish I'd seen these reviews before I ordered a dress. It looked fab on the website and I loved the fabric pattern and design but after 1 wear the seams under one of the arms had come undone. On inspecting it as to whether I could repair it I could see that the fabric was so shoddy that it was beyond repair. I contacted lulugal and they offered me 20% off another order! I declined and they upped it to 30%! I have opened a dispute with PayPal and am the point of escalating this. Shoddy garment and terrible customer service. Beware you have been warned.
I was thinking of ordering as the clothes look so cute & the prices are great! God was watching out for me & told me to check if there were any feedback on the company. Thank all of you so much I would have wasted my money. Thank God we have the ability to check these things. Thank you all again as I will not be ordering from them and will unsubscribe from their emails. God Bless all of u!
The company advertises as selling clothing to American and European women. When you actually receive the clothing it is "Asian sized" (that is their customer service department's description, not mine.) The clothing is child size at best and is a complete waste of money. They will not refund your money and customer service is a joke. Don't buy anything from them!
I placed an order Nov. 25th, it showed as shipped on Dec 1st, still nothing. After more than 15 emails still saying "It will cost more for delivery due to the amount of packages being shipped at the holiday" Which I took to mean, it would take longer. I have no hopes of this crap arriving ever and have requested a refund through Paypal. I have shared this with my facebook friends and I am giving a low review every place I can. THEY SUCK
This is a completely dishonest company based in China. I ordered over 200.00 worth of clothes (dumb) in January. I received the items in March even though the website said, "Ships in 24 hrs." I decided to size up because some of the items looked like they might run small. When I opened the clothes, they looked like they were made for a child. There is no material for a refund in the package. Thankfully I paid through PayPal. I have filed a complaint there to try to get my money back.
I ordered a Pink and Gray sweater coat that I saw on Pintrest. I ordered a 4XL! It might fit my size 8 daughter. I won't return it because I won't give them the satisfaction of putting me through the run around. I will find someone who wants it and chalk it up as a lesson learned. By the way as scammers go they are now called Liligal. It does not deserve the one star
I have sent messages to the company in hopes that I will be mailed back a return label from them, but I get nothing. Seriously, the only thing left to do are to sell these items on my own and try to get even half of what I spent. SMH
This company is a scam! I ordered two coats. One is a jean coat that looked very pretty in the picture. When I received it yesterday, it has no button holes and it STINKS! I had to hang it up out in my garage. I was afraid to inhale the odor. Can you imagine no button holes? The second coat I ordered came in 3 sizes too small and not good quality. I sure wish I would have done some research on this company. Boy, was this a lesson learned! These coats are going to Goodwill.
I seem to be having the same problems that many others are. I ordered a silk blouse that took over 4 weeks to be shipped and was way too small. The blouse I received was a large as I ordered, but fit like a small. It was ridiculous. There are no instructions on the website for returning items and no one answers the phone or it's busy. Extremely frustrating and I will never order from Lulugal again.
Please follow the advice of one of the other reviewers and contact PayPal and ask them to disassociate themselves with this company. I, too, came to sitejabber too late. Had I read the comments befor I ordered, I would have known better. But most of us don't run into situations like this with our online purchases and only start investigating when we run into an issue as with lulugal. I think they are picking up a lot of business from Pinterest now that one can go directly to a site and buy a pictured product. The clothes look lovely but they are, as stated many times, pure garbage. Not good enough for anything but the trash. If you paid with a credit card, tell your company about your experience. There is power in the number of complaints. ZERO STARS, IF POSSIBLE,!
I orderd about a week again and my tracking # will not come up and give me any info. Just wondering if I'm out 183.00 of clothes that I ordered. I wish I would have never ordered. After reading all of your reviews.
I Was RIpped off by this company
This is the worst company to make a online purchase. I have made a purchase over two weeks, still waiting for an email re purchase and shipping date still no answer. I need my money back $61.27
I received the merchandise very late and then when I receive the sweater it has holes. I tried working with the seller through PayPal and now they both tell me I have to pay return shipping to China in order to get a refund. I expect this will cost two thirds to the full price of the item and therefore I will be totally out the purchase price. This is a scam and ridiculous for PayPal to have such a policy as well.
I ordered before researching this company and now I'm really scared. I have not received my order yet but I expect it will not be good and will take forever based on the other reviews. Thank goodness my order was less than $40. I wish I could cancel it!
Don't do it! They are not a real business. They are located in China and only thing real is they take your money within seconds but don't really send the product you thought you ordered. No customer service, only email bots.
Save your money! Not one item out of the 5 I purchased is wearable other than for pj's. Read reviews because if I had prior I would have saved my hard earned money. I feel like I just threw money in the garbage because that's just what I bought.
They advertise easy returns but not so easy. They are located in China so they make deals to give a small credit and order something else. Otherwise it's very expensive to return. Clothes are very cheap and the fit is not at all to size. Don't waste your money
Overview
Lulugal has a rating of 1.6 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulugal most frequently mention customer service, return policy and credit card. Lulugal ranks 714th among Discount Shopping sites.
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- Hong Kong, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members