Dreadful customer service... sent me entirely the wrong size and are attempting to refund 20 - 30% of the garment instead of replacing or refunding. They also appear to remove the bulk of comments on their page... presumably because they are negative
I ordered a jacket 3 weeks ago. Product arrived; wrong color, wrong size. I ordered XXL, the jacket fit my coworker who is a size SMALL.
Lulugal reps have been bullying me into keeping the product, and saying that I would only get 60% back.
This is what the rep told me...
"But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time and we just refund you not include the shipping fee when we send the order for u. As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price. How about we send you some compensation in your user center, you can use it next time. Pls advise"
I ordered an item because the clothes looks cute but here I am 2 months later no order and they refuse to refund me. They say I need to talk to USPS because it's my responsibility to find my order. A complete scam! Save your money.
Please. Listen to this post. I rarely ever post on shops because I get sometimes you can have mistakes happen but this is the worst site I have ever ordered from. The items I received were nothing like the images I ordered and the shirt had the zipper put on incorrectly. When you reach out to the customer service line about my complaints I was told it's not worth returning that I should try to gift it or resell because they would not cover my shipping and would only refund me the purchase not the original shipping charge. On top of that it took 3 weeks to even get notice that it shipped out. Please avoid the headache and avoid this shop.
Don't buy unless you want to waste tons of money returning this to China. I ordered a large, and this came with a tag that says large but it is more like an extra small. There is no give or stretch in the bathing suit. I am a true size large and I could not get the bathing suit leg hole up my thigh. I asked for an exchange because they are supposed to be easy, and they offered either to give me $5 or for me to pay shipping on the return item and shipping on the new one that is sent from Shanghi. I will never shop with them again. The quality is cheap and the people are not accommodating at all. If they are going to be based out of China, they need to figure a way for returns not to cost more than the item itself. If you buy from them, make sure it is perfect, because they will rip you off if it is not! Beware of the size charts because they are absolutely not accurate! Also, they would not let me post this review without giving it perfect stars!
They sent me trash and then would not give me any kind of credit over 20% and would not let me return without me paying for shipping to another country and they would then only refund me 60% of sale.
3 weeks of back and forth emails.
No sympathy for giving me horrible quality clothes.
Nothing good happened with this purchase and I am $80 in the hole.
Horrible, disgusting, poor quality overall.
Sizes were off. Way OFF. Quality of materials was poor. And when I tried to return the 3 items that's when, after 3 emails, they told me I had to return them to CHINA... and oh, btw, we will only refund 60% of your item costs because of handling. Hello? Let's stick to USA ladies and stop being scammed.
Size chart is totally inaccurate. Clothes fit no one. Impossible to return. No return label, no return address on website customer service phone number is not a working number. TOTAL RIP OFF. Never buy from this company.
Ordered my size they sent me size to fit child. They refuse to refund. Chinese rip off. They only respond via email. My loss, don't order from them. FB should be ashamed for allowing these folks to steal from users.
I ordered three dresses from them over two weeks ago. Company stated if I paid 1.99 more, I would have order in 6-7 days! Waited over two weeks, finally read reviews about them and on advice of a review to contact PayPal I did, and got a very nice lady on the phone. She filed a dispute against the company and said I will have the money back in my account in few days. She said if you were ripped off by this company to contact PayPal to dispute against Lulugal.com! Thank you PayPal for helping me!
Didn't realise items were from china if I had would not have ordered. Clothes were cheap and nasty and did not fit company were insistent I did not return clothes and they would credit my 'account' with 25% of original cost. Since which have been unable to access said account. Very unhappy customer and am addressing this through PayPal
Rating a minus 10 if I could do it. Total rip-off. Sizing a joke. Quality a joke. Gouge you on returns. This site is a fraud all the way. You do receive something when you order. Just nothing you could wear in public if it even fit. Waste of money!
The catalog photos for the Lulugal clothes are great, the problem lies in the fact the items don't look like the photos. It took over a month to get the item I ordered, and when I got it, I was extremely disappointed in the quality of the product. I'm not willing to take the time to return it and fight to get a refund, and that's probably what they count on. I highly recommend you stay away from this site--avoid it at all costs unless you don't mind throwing money in the garbage.
I ordered 3 items. I was not told they were shipping from China. Took over 3 weeks to receive the products. They are horrible. None of the items fits and the quality is terrible. The material is scratchy and cheap. The seams are not finished properly. The size (I ordered an XL) would fit a small child. I paid via Paypal. I want my money back.
Do not buy from this company. The item I received only vaguely resembled the item in the picture AND it took almost 2 months for the item to arrive. They did refund me partial payment for the late arrival, but I did not want to pay the shipment back to China to get the rest of my money.
I ordered a women's dress from this website and paid online. It has been 2 months and I have not received the items, their customer service keeps telling me to check the mailbox and the post office. I have asked to just cancel the order and reimburse me and they have not done so still. This dress was ordered in the middle of November! It is now the middle of January and they have still taken no action! Will never use this website again. Save your time and money.
Purchased a coat that looked beautiful in the pictures but very much failed to live up to expectations.
I ordered a 2Xl thinking that even if it was too big, being a winter coat it wouldn't matter too much and might allow for some differences in international sizing. What arrived however was so small it didn't even fit my friend who is a UK 10 (US 8).
I have very little hope of returning this item and after reading other reviews I'm not sure I've got the strength to try and get through their customer service goose chase.
I ordered a 3X top just to make sure it would fit. It would not fit a large size person. The top was of very poor workmanship and if you don't return within 30 days you are stuck with it. This is not a good company at all and I will never order from them again.
Do NOT waste your $$ here. Fighting with the credit card company right now. I am a US size 6 and ordered according to THEIR site sizing, an XL - my US Size 1 daughter can't get into it. Insisting I return it to china and at my expense ($86 for a $59 item) and take off a 40% "handling fee" is ridiculous. They have fake reviews all over their site, shame on me.
I bought a bathing suit listed but they charged me and sent me an e-mail saying they were going to refund my money because they were out of stock. I have yet got a refund after e-mailing back and forth. They are not trust worthy and thieves.
Overview
Lulugal has a rating of 1.6 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulugal most frequently mention customer service, return policy and credit card. Lulugal ranks 714th among Discount Shopping sites.
- Visit Website
- Hong Kong, China
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members