Lulugal

I can't add much to what others have said. Clothes sizes are weird... mine were way too small... shipping takes FOREVER... they don't include instructions or paperwork for returns so you have to try to go through customer service to work through a return and they make it nearly impossible - with a terrible website - to contact them. I am still trying to get someone to provide a way to get a, return made. I might be stuck with the items.

I looked at a long sleeved t-shirt. The style and material are nice, especially for the price. BUT the sizing is way off. I ordered an XL and it's actually more like a medium or generous small. The RETURN policy is unfriendly. They offer a credit, which is fine if you want to by something else - I didn't. Then Lulugal offered I could return the item at my cost and they would give me 60% of the sale price back, because of handling. I will give the shirt away. I paid $24, by the time I send it back and get 60% back...

I made the mistake of ordering two pieces from Lulugal, based on how cute they looked online and the positive reviews. Both were so badly made (crooked button plackets), of cheap, ugly material (not at all like what is shown in the photos). One also took over a month to receive. A total rip-off! It's pretty evident that the "reviews" posted on their site are fake. When I contacted them about the quality of the items and my dissatisfaction, I received no reply. STAY AWAY!

A score of 1 is being considerate on my part. Ordered an x-lrg which should have been very loose. The item I received was smaller than a small, material was extremely poor quality and the item looked nothing like the picture. I contacted them about their easy returns and they offered to give me $7 and I keep the item because it would take too long to return. I have since opened an appeal thru Paypal. Since I have seen all of the negative reviews about this company I am really expecting Paypal to refund my money and stop all sales with this company. We will see what happens. Absolutely worthless company. I don't know how human beings can continually take advantage of hard working people like this. Shame on them!

Oh, how I regret not reading their reviews before ordering from them...

I bought a dress that had a zipper that went up the entire back. It turned out the zipper was missing a chunk of teeth and was unusable. Per their website if the item arrives damage they will give a full refund. I contacted their customer service, submitted a ticket, and explained the problem and included pictures. Their response? (in broken English) "We're sorry to hear the item arrived damaged. We suggest you try selling it online or giving it as a gift."

Oh HAAAAAAAAAAAAIL no. I disputed the charge with my credit card company and got all of my money back in two days. I will never order from China again.

The coat I ordered is too small. It was barely big enough around, but the sleeves were far too short and so tight I could barely move my arms. The hood was way too small to fit over my head. Overall the quality was fairly cheap too. It's as though they have only the vaguest aquaintance with the proportions of the human body.

The return policy is awful. After trying several times to convince me an item that doesn't fit, though I ordered according to the size chart, should not be returned, they told me I have to pay return shipping (which was alright) but they would still only refund 60% because 40% is for a handling fee. Do not order from this company.

I also bought a coat from them. XL should equal a size 16, according to their sizing chart... which would fit me with a thick sweatshirt underneath with room to spare as I don't like tight fitting clothes. It took over 3 weeks to arrive. And I was so disappointed when it did. I couldn't even get my ARM in the sleeve. Maybe it will fit my 95 lb. neighbor! It was cheaply made and had light colored dirt spots all over the black outer liner. I couldn't even brush it off! If it DID fit it would have to be washed first! Never again. I won't bother returning it. Lesson learned!

I ordered and paid for a bathing suit 2/7 and haven't heard anything or seen any swimsuit. Oh... they sent me one email saying the payment was received and it went through my bank right away but they won't send me my suit and won't correspond! Beware... you will pay and not get anything! Think it is in China... no grammar and poor spelling... wierd! I learned the hard way. Wished I would of read reviews! I usually do. How are they allowed to stay in business?

No indication that the items come from China. Web site says free shipping and returns but this is not true. Got 3 dresses, hate them all. According to the company I can pay $35 in shipping to return registered mail and then only get back 60% of my purchase price to cover shipping the garments to me. Not at all what I expected my return situation to be. If you don't return the goods they will give you a 20% or 30% refund but want to give it in store credit WTF? Don't buy from theses people it's not worth the hassle