Lulugal

I purchased a coat from Lulugal. What I got was laughable. You've seen those pictures on Facebook that show you what was ordered and what was actually received? Yeah... that was this. Picture looked like a nice flared coat with a big rolled over knit collar (kind of like a big turtle neck). The collar doesn't even meet in the front! Also, the side seams are so far towards the back the pockets would be useless. If I could post pictures, I would. Nothing like what was pictured on their website. Good thing shipping was free... took a month to get here. I've tried to long back in numerous times to complain and post pictures, but the log in I created is no longer recognized. Don't buy from this company!

Do not order from Lulu Gals! I placed an order over a month ago and have requested a refund to no avail. They claim the shipment is in transit and delayed due to weather - funny thing is - when you use the tracking number provided... it's still showing to be at the facility! Worst customer service and support... and after reading other reviews - not too excited to get the dress due to other customers stating poor quality and cheaply made.

This company is a complete scam. I lost 200.00 because I took a chance and ordered online for the first time. A month after ordering and paying for extra shipping to get my items in 3-5 days, I have nothing to show for my 200.00. I have called, emailed and filled out complaint "tickets" on their website. The phone number is no longer working number and they don't return emails. Do not order from this company, you will be so sorry that you did! I know that I am very upset, discouraged and out 200.00 that I work very hard for.

I have never been so duped in my life. Great photos. Everything appears on the up and up. Product is poorly made. Size charts are totally inaccurate, even if you order a size bigger, it is 3 x smaller. Customer service is total indifference. It was recommended that I resell the items and was offered 10% discount on the next purchase. They will not honor a return due to their faulty, inaccurate size charts. They know that the cost of return is prohibitive and make you suck it up. Sad all around. I would not even give it one star.

Ordered a shirt sweater combo in size XL (14-16) according to their size chart... received it today after waiting 4 1/2 weeks... My daughter who is a size xs-s now has a new shirt. Their sizing is way way off if you are a size small to medium your all set a large or large forget it. Wish I had read all of the reviews before i ordered. I will keep it and pass it on because I'm sure if it took over a month to receive it would take even longer to return and get a refund. Lesson learned!

I ordered 4 items from this site. Never received order confirmation. The items arrived a month after being ordered. The items I ordered were not what Was sent from Lulugal. They matched in color but were totally different from pictures on the website. They are not anything I would ever wear. They are cheap and ugly. My account was charged for more than the enclosed invoice price. The phone number listed on their website is phony because I called it. If anyone has had any success in contacting these people please let me know. You can kiss your $ goodbye if you order from these clowns.

My order was two sizes too small, wet and smell like manure. Very poor customer service and number on their website does not exist. This company has very poor customer and I would never ever ever order from them again. Only gives 60% refund and you have to pay for shipping. It doesn't say anywhere on the website that it is being shipped from China. Very deceptive company and should be shut down.

Ordered and received dress - directly shipped from China - how do you return things to China? Ordered size large for a size 10 woman. Dress arrived, color not exactly what is pictured, cannot even get it over my head/shoulders. It actually fits my size 3 daughter who unfortunately isn't interested in keeping it. I have filed several ticket requests for service and don't hear anything back. Will pursue credit card charge back if I don't get a response. This item isn't what was pictured/advertised. AVOID THIS VENDOR!

Me too. They offered 75% return. If you look on their site it says free shipping and handling and 7-15 day shipped. No way. When I started tracking package shipping company in LA said they returned the package back to China several different generic reasons why. I then contacted Lulu and they said it was my fault and they would agree to reimburse me $75.00. No way in he'll I'm going to let that fly. I contacted PayPal and not only did they agree to get all the funds but after I read some of these reviews said they were going to investigate this company. She assured me PayPal will not do business with a company like Lulu. Kicking myself for not doing my homework.

Another consumer has been burned! However, I tried to cancel my order BEFORE they had shipped it. They claim 2-5 days to ship an order, but it had long passed that number. As soon as I sent a cancellation notice, they suddenly shipped the package. I had paid for it through Visa, and I called them and lodged a complaint. They immediately removed the charge pending the investigation. I am today sending a huge packet with some of your reviews, as well as their promises on their non-working website.