Lulugal

I wish I had reviewed this company on Consumer Report prior to ordering from them. Because I never would have ordered through them. I placed and order for 1 bathing suit and 1 pair of bathing suit shorts on 2/2/17. Have paid for them and to date have not received my order. They say shipping is within 1-4 business days not including weekends or holidays. I have made several inquiries regarding the shipping of my order but all I get for an answer is they have received my payment and that my order is in processing. That is ridiculous. I definitely feel like I am getting the run a round. I will never order from this company again. Hopefully the items ordered fit, and are not damaged. Because I do not want to deal with the bull crap about returning that I have been reading about. I want to tell everyone not to order from this company
About.

PayPal and Pinterest should block this company and never advertise them. Every rreview on this site talks about this company being a scam and they are. I have sent 15 emails have called the number and no reply I will be calling the Better Business Bureau and I want something to be done I'm furious. The merchandise is not what they show online it's cheap, polyester, ill fitting crap from China! Nothing was what I saw online and shame on PayPal and Pinterest to be involved with this scam company.

I placed my order on Oct. 13,2016, it's now Nov. 14 and I still don't have my order. The day I told them I was cancelling the order and I don't want them to ship the items was the day they decided to ship. What a croc! Stay away from this company. Lulugal is a Chinese company and imagine returning your items. You will be charged for shipping and restocking charge. Don't waste your money on this company. I feel like a fool :(

So I ordered a swimsuit, a pair of earrings and a bracelet. I was so excited... and then I read the reviews. I would have not ordered if I had read the reviews first. I emailed them immediately because I never did get a confirmation email that my order was received. To no surprise, I did not hear a word back. Not even an email. So I waited. 10 days later, my package came, and I must say I was not too disappointed! The bracelet was adorable and I like the earrings. However, they're cheap. I am careful not sleep in them or get them wet. They were as shown in the picture for the most part. The suit I really loved! It was exactly as advertised. I ordered a medium and am typically a size 8-10 in clothes. It fit just fine, not too small as most reviews tend to say. Overall, I was pleasantly surprised.

Sadly, my experience seems to be what all the other reviewers dealt with. I"m a size 10-12 and ordered the XL. There was no way that dress was an XL. I attempted to contact the seller through email, live chat, phone number - NOTHING IS VALID. The bright spot is that I purchased through PayPal and they refunded my money to me. Even PayPal was unable to reach them and they told me they were turning Lulugal.com into their fraud department.

I ordered a coat on line, according to their size chart, and went up a size. I received the coat, the arm and shoulders were too small. I immediately repackaged the coat and filled out a ticket on their website. They got back to me, explaining that they do not want the coat returned, too expensive, and they would give me 20 percent store credit. I do not feel that is a very fair deal. I can't wear the coat, and the store credit is laughable.

Do not order! Ordered bathing suit based on sizing chart and it did not fit me in the chest area. They wanted me to prove to them that the sizing chart was wrong... then they finally agreed to return the item and this was their response "If return, you need to bear the shipping fee, so when we get the order, we just can send you a parcial refund. I guess the shipping fee is so expensive and may be beyond the money of your item, you can go to your local post office to ask the shipping fee to China, and decided if you still want to return, ok? If you not return, i can apply some compensation for u, pls advise"

So I need to make a trip to the post office and randomly ask "hey, how much does it cost to ship something to china?". Ridiculous!

Read the comments too late -- tried canceling my order after 3 days when I had not yet received any notice of it being shipped - e-mailed, messaged them - kept getting replies - sorry for the delay - will ship soon. I kept insisting that I wanted it cancelled. They ignored me and wrote sorry that it had shipped and they would not refund. It comes from Shanghai and I feel as I've been shanghaid. Do not order from them - worst service I have ever received.

Swimsuit was not what I expected. Tried to return. This is the EXACT wording I received.

We are sorry for that and you can return it. Have you review our return policy? But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time and we just refund you not include the shipping fee when we send the order for u. As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price. How about we send you some compensation in your user center, you can use it next time. Pls advise

DO NOT BUY FROM LULU GAL