Donna W.

I ordered a coat on line, according to their size chart, and went up a size. I received the coat, the arm and shoulders were too small. I immediately repackaged the coat and filled out a ticket on their website. They got back to me, explaining that they do not want the coat returned, too expensive, and they would give me 20 percent store credit. I do not feel that is a very fair deal. I can't wear the coat, and the store credit is laughable.

I like Thredup. It is easy to use, and great for finding inexpensive gently used clothes. I have found some blouses, skirts and sweaters that are high end retail for my low end budget.