I have had the same problem as most people, I did not know that the clothes were coming from China, they took forever, there were not right, they were certainly expensive, and the effort to get them returned was ignored, all I can say is don't get caught like me it is an expensive lesson.
The pictures online do a great job hiding the actual quality of the clothes. The dress I bought had the same quality of a cheap costume. Same cheap black fabric. Horrible cuts. Don't buy anything from them.
I ordered 2 dresses and 1 sweater coat. I thought price was reasonable and items in photograph looked cute and comfortable. The material was described as a "cotton blend", I should have known! The dresses are a very cheap polyester and the fabric content is written in Chinese! They are both the same, different colors and both do not resemble in any way the dresses as they appear in photoes! The sweater was labeled a "wool blend" and the label attached to the dress says "100% acrylic ". Also sweater coat is too small as the dresses, and does not hang properly. Do not order from this company!
I was playing solitaire on my smartphone. A Lulagal ad popped up on my screen. The garment was lovely. I visited the site and I saw some nice garments, but I decided to Google the company nsme. The review average was one star, but quite a few people said the rating should have been zero stars. Needless to say, I dodged the bullet. I will NOT place an order. Thanks for the warning.
I think on the website the clothes are cute but the sizing is ridiculous for American women. I've bought several items, none fit and there is no return. That is totally false advertising. They should take that you can return off there website. Also iif they are going to sell to US they should understand our sizing
1) create a claim on their website (which they will ignore), 2) create a claim with your cc, 3) create a claim with pay pal, 4) refuse delivery, 5) refuse delivery again when import company contacts you, 6) and then wait, 7) follow up, follow up, follow up. I won.
I ordered a sweater and I am very disappointed. The picture shows a collar and the one I received does not have a collar. I think the one they sent isn't finished. The sweater I received does not represent the picture. I will not order from them again!
Cheap quality, too small, no resemblance to item on website and BAD customer service. I biggest regret is not having read the reviews before ordering. Needless to say, I'm now $27 out of pocket. NEVER AGAIN will I order or buy anything Chinese!
Lulugal... worst website ever! I order 3 dresses on November 9, they took my money the same day I order it. It's January the 13th and still nothing. They're Customer service is the worst. Please don't order from this website!
I ordered 2 different products. The first was a shirt in what I thought was my size XL. If I was a size 2 it might fit! The second was a coverup that again was an XL. According to the picture it should have come to mid thigh, instead it came to my midriff! Sizing for Americans is WAY off! Not worth sending back, I'll just have to find someone small to gift and eat the cost. So disappointing!
I ordered a dress from this site after I saw it on Pinterest. I waited and waited, waited some more and get my tracking number. It was shipped on a slow boat from China, literally. It was also made in China and it's a very poor excuse for a pice of clothing. It's the wrong size, material is thin, dress doesn't hang properly. Please don't ever order from this company, it's a huge mistake!
If I could give zero stars I would. Their merchandise is garbage. It must be photoshopped because what arrives is nothing like the picture. And their sizing is ridiculous. I wear a medium. I ordered a large. I can't even get it over my head
Received my order but the sweater had a large hole in the arm and was unraveling. They do not answer their phone or email. No packing slip or order number. They no longer recognize my email account. I am out the money.
Product has arrived, after 3months and an open claim with paypal... it is very unsatisfactory. Ordered 3XXX ( i wear an XL) and can not get my arm into the sleeve to try it on. Let alone get it closed up in front. I told them when i cancelled the paypal claim because it had finally arrived. That I will be giving a strongly worded review on SiteJabber to discourage others from being involved with their sales. I would return the items for at least part of my money but with postage and the speediness of their response, which is non existent, I would be wasting my time. I have learned a very costly lesson about shopping at this company. :(
I want to find out the status of my order - You took the money out of my account and I have not received my items yet. Please respond or I will have to report you. I have already attemted to sort this thing out with no reply. This is the worst service and now I see your reviews are lousy. I will not order anything from you ever again.
I normally wear an XL, so I figured I'd order larger than normal for comfort. I ordered an XXL and it would probably fit a 10 year old child. I will gladly gift it to someone else. Will NEVER order from LULU gal again. Buyer Beware.
I must state, I haven't bought from this on-line scam company. I saw some similarities between this site + Ericdress- scammers that DID get me a few years ago - so I stayed VERY clear of them. I have the feeling this company COULD BE Ericdress- just using another name.
Things to look out for - if u see the clothing models are few + far between, and those that are seen are mostly Asian- a red flag. I see Ericdress spent a few bucks + hired some other nationalities for models- so that's a general rule. Also, if u see not only Asian models, but HEADLESS ones, ( cropping the photo so only the body shows), another clue. Finally - they will show the article of clothing, but no model IN IT- beware.
If u have gotten this far, u have read some reviews - so bravo! That is ur best protection.
I hope this helps someone - I'd hate to see someone else get ripped off ANY amount of money like I did myself.
OMG... this stuff is crap. And like many I did not see any reviews prior to purchase. So now I know not to even bother contacting them for a return. Ordered two swimsuits and one is half the size I am would have had to order a 7X for them to fit and even then they wouldn't. Earrings... I could have gotten better quality out of a cracker jack box. Why isn't someone doing something about sites like this. Spent a lot of money and now the last laugh is on me. DO NOT ORDER FROM LULUGAL it is everything and more that others have called it... a scam a fraud a joke
Okay, Folks, I need to issue a warning about a company advertising on Facebook. I ordered a few items from them on 11/21/16 for Christmas gifts for my two 15 year old granddaughters. Shipment was described as 10 - 14 day shipment... arrived on 1/19/2017. Totally missed Christmas. Oh, well, I adjusted and thought if it arrived, I could give it as January birthday present.
One of them is pictured on the left below. To the right is the dress as it arrived on the 19th. Pretty true color in my photo, but notice the bottom of the skirt? Does it look like different color fabric to you? Different fabric all together? THAT'S BECAUSE IT IS!
I re-ordered gifts for this granddaughter from Amazon and we're all set for our birthday celebration this weekend, but I urge anyone thinking of ordering from LuLuGal to SAVE YOUR TIME, MONEY AND PATIENCE!
Please forward this warning on to anyone you know that orders on line a lot.
Carole
It took 6 weeks to get my item due to Chinese customs. The shirt material was rag quality and the patch sleeve looked like a toddler sewed it on. It was nothing like the picture. I'm not bothering to return it due to other reviews, sounds like it wouldn't be worth the effort.
Overview
Lulugal has a rating of 1.6 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulugal most frequently mention customer service, return policy and credit card. Lulugal ranks 714th among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members