Lukalula

Provided me with an invalid tracking number, literally nothing pops up. Then saw terrible reviews after 7 days of purchase. Reached out to PayPal to hopefully receive full refund. Should have check my PayPal account after purchase because it was from a mass production company in china (order plus international limited) and didn't even say lukalula. Found a girl on YouTube that had the same issue and I guess the company told her to file police report after elevating claim via Paypal and threaten her that it would be on her record, when they were in the wrong. Haven't received any clothing yet or confirmation email. Tried canceling order and it gave me a blank order list. Wish I looked at reviews before buying on site. Found dresses via Pinterest, too bad they can't ban scams. Also was going to write a review on their website to warn others under the dress I purchased and it wouldn't allow me. Now, I'm assuming reviews on site are fake. Save yourself from the headache and don't buy from this site.

By mistake I ordered the same thing 2 times... each time I was sent the wrong item and the wrong size! They will not refund my money! Do not order from them! TERRIBLE

This website is a scam. The worst quality clothes EVER! I spent almos 250 dollars and they made it impossible to give me a refund. They wanted me to cover all shipping costs (including initial shipping). They kept offering me $50 which I ended up having to settle for because of how impossible they made it for me to return their horrible items. The dresses with "sequins" are as if a kindergartner glued glitter on them. PLEASE DO NOT WASTE YOUR TIME OR MONEY ON THIS WEBSITE!

I ordered three dresses from this company over a year ago now, I spent weeks and weeks trying to get ahold of someone to assist me with locating the dresses i order or a refund and no I mean NO ONE answered me back for weeks finally I got an email stating that my dresses were out of stock and to please select other choices... after waiting for weeks I decided to ask for the refund just like before waited for a response for weeks and still to this day nothing. Ladies do no order anything from this company! EVER I wasted $300.00 on dress that never came and when i asked for a refund i got nothing not even a person I could speak to about the situation. DO NOT ORDER ANYTHING FROM THIS PEOPLE! They should be ashamed of themselves!

I ordered an article of clothing in a small but they sent me a medium. I contacted them asking if I could send it back and have them send me the correct size. They responded back just telling me to send it back and they would refund me the amount when they received it. I had to email them at least 3-4 times to clarify that i wasn't looking for a refund but an exchange, because I did still want the item I just wanted it in the correct size and to confirm that they would pay for the shipping, since it was their error. Each time it took a couple days for them to respond so by this time it was almost two weeks later and they said that no, they would not pay for the shipping. So instead they just refunded my money and i had to keep the item which is huge and I have no use for. So now, if i wanted to order the correct size again (and risk them sending the incorrect size again? Um. No thank you!) I would have to pay for shipping AGAIN. Makes absolutely no sense. All emails were clearly auto generated because they likely have no one who speaks english working there. I was extremely unhappy with the service. It is ridiculous that they were able to get away with that, it would be one thing if i didn't like the item or if it's didn't fit, but THEY sent the WRONG size and would not even apologize, take ownership of that or rectify the situation. I would NEVER order from them again.

I WOULD NEVER RECOMMEND THIS WEBSITE. I placed my order in June and never received my package. I was nonstop always emailing them for the status. Than on September it showed delivered which never was the CASE. When I reached out all they kept saying was to ask my Bank fir my refund. When I did my bank claim thry have the nerve to send my bank a tracking info saying this was delivered. Which wasn't ever delivered in my home and my Bank denied my claim. So when I kept reaching out via email over and over and over again. They kept replying with a robotic email saying (This is to inform you that one of our colleagues from the "Resolution Center" is now handling the concern.) or PayPal will refund me I never paid via PayPal so I got absolutely screwed over with my purchase and money! DO NOT ORDER FROM HERE YIU BEEN WARNED!

They deserve ZERO STARS! Their products are made very cheaply and are not sized correctly. I have been trying for over a month to get a refund and they do not respond at all. I bought 3 dresses for my pregnant daughter, and she can not, nor will she wear these horrendous clothes (they looked beautiful in the photos online) and I'm out over $150.00. The lace is very cheap and scratchy, just what a pregnant woman wants. It looks like a really bad Halloween costume for a crazed fairy. The other dress is made a cheap crepe that looks & feels rough and practically see through. The 3rd was a velvet gown that has the weirdest off the shoulder sleeves that again a pregnant woman can not and should not wear. My daughter's breasts were falling out of the top, not a good look for an expectant mother. They should be made to shut down, they claim they will refund your money fir you are not happy but according to my experience and apparently alot of the other reviewers they are full of baloney and a bunch of crooks. Wish I had read the previous reviews, I NEVER would have bought from them. DON'T BUY ANYTHING, THEY ARE TERRIBLE

I wish I would have done more research and seen all the reviews looks like everyone has the same problem I did. I ordered a dress for my maternity pictures paid xtra for faster delivery. And I never got a confirmation nothing, they took the $ out of my acct and that was it. Each time I go on there BS website to try and get ahold of someone the message never gos through, I used there info to send them a message through my email and each time a different person will reach out and all said the same thing that it shipped but it's on hold dude to virus thing. I asked for them to cancel my order and I was told they can't because the order has shipped however when I used the number they had to track it, it states that nothing has shipped all they did was send shipping info but post office is waiting for them to send the package for them to deliver so all they got was the paperwork started. So when I messaged them that I had that info and want my order cancelled they never responded. It's a SCAM please do not buy from them.

Lukalula is the WORST company I have ever dealt with. The only smooth part of the transaction was when they charged my card for the items— which arrived late because the bathing suits and other items are shipped straight from China. So of course, I was very disappointed that the suits didn't come in time for my babymoon, but I figured I could at least return them (this was May 2021).

I emailed them for instructions on how to proceed with the return since the items arrived AFTER my vacation and I no longer had use for them— naturally, I provided my order number, but for some reason that wasn't enough! They wanted the item number of each item I order …which you'd think would be tied to the order number! I think their strategy is to get the customer to do extra leg work in hopes that the customer will get lazy and drop the whole return thing.

Anyhow, after going back and forth, several times, they finally provided a return address— to CHINA! Not a cheap return—$55!

Time goes by, I have my sweet DD and am quite distracted, but a few weeks ago I start thinking, did I ever get that refund?! And as if the universe heard… A package…from China arrives on my doorstep, stamped with return to sender… it was the SWIMSUITS…so I guess that answers my refund question:/

As far as the quality of the swim suits—awful! Sizes were all off.

Save your money and sanity! Pay a little more for quality clothes that at least ships from the U.S.

I'd rather make my own clothes, before I spend a penny more with them.

I will be taking legal action against this company so everyone don't even WASTE your time and money on such horrible quality items that they will not give you or not return a refund.

I ordered a maternity dress from this site because they had a dress that looked nice, and despite the reviews, I thought, "how bad could it be?" Well, now I can tell you - absolutely has been a nightmare. They are the shadiest company I have every dealt with. When they did not provide a tracking number or order status after over 2.5 weeks, I sent 3 emails but got no reply. When it was obvious that the maternity dress was still not shipped and it would arrive much later than my maternity photoshoot date, I sent another email asking them to cancel my unshipped order. No response. Sent another 2 follow ups. Finally someone responded just to say that instead of canceling the order like I asked, they will offer me an extra voucher if I go through with the order. I said no thank you and asked them to cancel. Another few days go by, and I send another follow up. They replied with another voucher offer. Why is it so hard to just cancel an order? Their business practice is shady AF. They purposely string you along until the order ships and then you are stuck with the dress whether you like it or not (since you have to pay shipping back to them for a product you don't want). Absolutely ridiculous customer service.

I tried to cancel my order as soon as it was not received within the 6-9 business days as promised on their website, for which you have to pay expedited shipping of course! Then every other day or so I would get a reply from someone in customer service saying my order has already shipped and to please be patient. Once I finally received my order, way after the promised 6-9 business days, the items were a complete joke. I mean, they were so bad I laughed when I took them out. They are fakes, what this company does is steal images of beautiful dresses online, and sells them at $40-$50 USD and what you get is a knock off replica of that image. The replicas look NOTHING like the picture in terms of quality, it's almost like they aren't even trying. I immediately emailed asking for the return shipping information, which is what the website says to do, but of course no reply! This is incredible that a company can get away with this!

DO NOT BUY FROM THIS SCAM OF A COMPANY, someone should get the government involved!