Lukalula

I should have read the reviews before to buy from them. It is The worst online shopping experience I ever had! One of my item sold as maternity dress is actually a regular dress. I ordered 5 articles, one never arrived, I received something else totaly different who looks a lot cheaper and they refuse to refound me for what I didn't get, even want me to pay myself to send back the wrong article! SO BAD. And the quality of the clothes is bad as well.
DO NOT BUY FROM THEM. I would have rate them 0 if it was possible!

I order from this site (LUKALULA.COM) assuming it was legitimate. I did read return policy which specified returns are accepted within 30 days.
I ordered two dresses in a size small. Minutes later I receive an email confirmation indicating the dresses I order were XL and 2XL. I immediately reached out at *******@lukalula.com (no phone number) and received an automated response that the items were already shipped- with a smiley face for that matter. It was literally less than an hour after order was placed. I waited for arrival, which was delayed, and about 16 days later the two dresses arrive that are completely different dresses and sizes from what I ordered. I requested a full return, they request I take a photo of items, I submitted photos of the unworn, unwashed, unopened dresses and then they responded and said they are non-refundable and offered a voucher instead. I did not want a voucher and now filing a claim with my bank. Save your time and stay far away from this Lukalula.com website. I made the mistake for you. Oh, you also get a separate foreign transaction fee from Hong Kong. Smh.

I wish there was an option for zero stars in that this website is HORRIBLE. I ordered a dress that i never received and have been emailing with them back and forth for a month now asking for a refund and they refuse to refund me for an item i never got and if i reply they never answer me so i have to submit a separate customer service complaint and wait for them to answer because they don't have a number to call only an email. I seriously recommend never shopping here

Please, if you can at all help it- DO NOT BUY FROM THIS COMPANY. I bought two dresses and haven't even received them yet. The customer service, while they respond within a decent timeframe, are a JOKE. They cannot track my package, the shipping is a disaster and they just tell me to be "patient". I am very fearful for the return process- they were super quick to withdraw the money from me, and I'm sure it will not be as easy to get the money back upon return. Do yourself a favor and look for an American-based company, or at least one with some good reviews. I can't believe I fell for this scam.

This website is a scam! Don't waist your time, I ordered a baby shower dress a month ago! MIND YOU I PAIED $60 & Never received the dress, updates or a confirmation number! I tried to contact them and no one will respond to me! I tried to request refund and it don't let me move forward with my request they won't give me my money back! I tried to cancel my order and it tells me i haven't placed an order yet! Don't waist your time or money on this site! I'm very disappointed! SCAMMING WEBSITE

Please dont order from this company. The site is misleading. There are endless pics of beautiful maternity photoshoot gowns for what seems to be reasonable prices. But dont be fooled. First I purchased from this site in April and it is now June and still no shipment. The orders goes through a company called Orderplus. I never received shipping information from this company. Tried contacting the merchant at but no response. Bottom line in my opinion this company takes advantage of expecting mothers. Pregnany Photos are special and dear to us moms. We plan for months and then the day comes and we dont have our beautiful gowns that were promised. Dont be misled. I would recommend ordering from sexymama maternity. I found a beautiful gown received on time and they gave me excellent customer service. Also they are in the US. Good luck!

I wish I would've been smarter and done my research on this company, while their website is filled with so many beautiful clothes that makes you so quick/eager to spend your money the clothes are NOT why you're ordering. It's been two days since I got my order that took literally 3 months(even with Covid going on that's an insane amount of time In my opinion.) i immediately threw them in garbage that's how bad they were, wouldn't have even donated to goodwill that's how bad they were. It was so disappointing too because I spent $100, and I was really hoping to fall in love with the items.
I wish I would've taken photos for y'all there's a girl on YouTube who actually did a video of her order where she shows the clothes she ordered vs the clothes she got and OMG...

SCAMMERS, I ordered three dresses in November for my baby shower in January, it's March and I've already had my baby and no dresses. After trying to reach out to the company multiple times through multiple ways with no response I opened a dispute on my PayPal. That's when they finally replied saying PayPal holds the money when in dispute and if I settle it then they'll refund me right away. I settled it which cannot be undone. Surprise surprise NO REFUND and again no way of reaching them! Lost close to $200

This is definitely a scam and here's how it worked, in my case: I ordered two dresses and I only received one. I had to ask them to send the second dress. Then I received a completely (hideous) different dress and I let them know right away. I asked them to send the dress they missed and the part that is most frustrating is that they won't acknowledge that request even when you repeatedly ask. Instead, you'll be told the refund channel is closed and they offer you a ten dollar coupon to use on their website. I told them I never asked for a refund, I asked for them to send the dress, several times. And each time I would receive the same response (that the refund channel is closed and they can give you a ten dollar coupon) but each time from a different customer service agent.

And the one item I received that was correct was terrible quality and cut.

DON'T GET ROBBED FROM THIS WEBSITE!

I ordered my merchandise and it was about 3 weeks when I finally decided to contact lukalula. It was almost impossible to send a message through their Contact Us due to their Captcha not working properly. Honestly, I can't even tell you how I finally got through because it was set up almost so that you couldn't send ANYTHING to them. Then, they reply with some generic templates that are absolutely useless. I end up filing a dispute through my bank, which lukalula fights against and does not honor, so I've been robbed of $120. Horrible experience with this company and all I wanted was maternity clothes.

Scam site. They steal my photos from reputable designer brand Reclamation. They have been doing it for years

I highly DON'T RECOMMEND using this website! I ordered the wedding dress paying extra $30 for the expedited shipping, which supposed to be 6-9 days, as per the website. Three weeks later (!) the tracking number has not even been updated by USPS yet! Not only the dress won't make it for the wedding day, but also the customer support is just HORRIBLE - not only they are responding to the emails with their automated system saying "follow your tracking link and just wait", but also their response comes three days later! I sent three emails - and every time I had to wait three business days to receive their unconstructive response "we apologize for the delay, but just wait". I requested to refund the charge for the expedited shipping, but sure enough this request was totally ignored, giving the same answer - "we apologize for the delay, but just wait for the shipment". So no dress, no refund - that's the service in here!

I ordered my maternity dress on 2/22/2020 and even paid an extra 18 usd for the 7-14 day shipping
I tracked my order after the 7 days and it said still processing your order. So i checked today the 11th day since ordering and it still hasnt even been finished processing. I cancelled my order and it said my refund amount and said it was refunded and said order has been cancelled i go back to my account to see if the refund was there and it wasnt so i go back to the page to see why it hasnt refunded like it said it did and all it says is order cancelled and the amount i paid.