Lowe's

My husband and I recently encountered an incredibly disappointing customer service experience with Lowes, which left us feeling frustrated and dissatisfied. We initially paid a consultation fee to have blinds installed in our home, and the process began smoothly enough with the measurements being taken. However, things quickly took a turn for the worse when we found ourselves unable to get any further assistance.

Despite numerous attempts to reach out for help, we were met with complete radio silence. No matter how many times we called, no one answered the phone. It was incredibly frustrating to not even receive the courtesy of a response or an explanation for the lack of communication. In desperation, we even tried to contact the manager, hoping for some resolution or at least an acknowledgement of our concerns. However, our attempts were in vain as the phone continuously hung up on us without even the chance to leave a message.

Feeling increasingly at a loss, we decided to take matters into our own hands and physically go to the store to speak to someone face-to-face. We felt that surely, in person, we would be able to get the attention and assistance we so desperately needed. Unfortunately, even this proved to be a fruitless endeavor. We were met with indifference and a lack of urgency from the staff, who seemed more preoccupied with their own tasks than with addressing our concerns.

The lack of communication and unresponsiveness from Lowes has been truly disheartening. As customers who had paid for a service, we expected a certain level of professionalism and accountability. Unfortunately, our experience has left us feeling let down and questioning whether we made the right choice in selecting Lowes for our blinds installation.

In conclusion, the customer service we experienced from Lowes during our blinds installation process was nothing short of abysmal. From the initial lack of communication to the unhelpful and dismissive attitude we encountered in-store, it is clear that Lowes has failed to meet the basic expectations of customer service. We sincerely hope that our feedback serves as a wake-up call for them to improve their practices and ensure that other customers do not have to endure the same frustrating experience that we did.

On April 28, less than 10 days before leaving on vacation, our Samsung washer decides to call it quits. About to rush off to Lowes, I decided to check the manual/ warranty and saw my wifes annotation that it was purchased on April 12,2013 and the extended warranty we bought with it expired at the end of April 2018. I then called Lowes Customer Service, got a Kevin, who graciously extended our warranty an extra 30 days to May 12 as the warranty did expire on April 13 of 2018. Kevin emailed me verification of this and the next day he emailed a form to fill out for laundromat reimbursement, which we didnt even know the extended protection plan included. We called the authorized Samsung repair facility and made an appointment for them to come April 29. Instead, they offered to inspect and identify needed parts that same day, the 28th. While there, the repairman called Lowes and verified the warranty was extended to May 12,2018. He called in the necessary parts for repair and we waited a couple of days, not hearing from anyone. I called the repair facility and they explained they were waiting on Lowes to give the go ahead. I called Lowes and got a different rep who denied that our warranty was extended, even though he saw the documentation, explaining that the only way the extended protection plan could be extended beyond exactly four years was if the original delivery date was delayed until the end of April 2013, which it was not. I finally demanded to speak to a supervisor, allegedly named David, and got the same spiel. He offered us a thirty dollar gift card to make up for the laundromat, and refused anything else. Told him to stuff the gift card as we will not be returning to Lowes, went to Home depot and bought a GE washer. Granted, the warranty probably did expire on the 13th, but why string us along and lie to us? Done with Lowes.

I don't shop at Lowes very often. They have serious operational issues and don't care at all the difficulties they visit onto customers. I hadn't shopped since 2016 because the Rubbermaid Deck storage cabinet I ordered for pickup could not be found, they sent me an email it was ready for pickup. However, I showed up the next morning and it wasn't anywhere to be found. Instead of delivering it once they had found the cabinet, they kept me waiting for over an hour until they dismantled a display cabinet and presented that to me, missing parts with no price adjustment. I refused that. Eventually Lowes found the units stuffed on top of a rack with no explination why they were in the back of the store and not the customer pickup area. I wrote to corporate about the terrible experience and they responded back that the store management would be contacting me. I was never contacted. I hadn't been to Lowes again until a AA battery deal came up on slickdeals. I ordered the for pickup and made a trip to retrieved the package. Once I got home, I discovered that I was given someone else's package, Tub Facets in a brown paper bag. I email Corporate explaining that I would not be back at that location and to ship the batteries to me and provide a way to send the tub facets back. A reply came back that the store managers would be contacting me. I never heard from the store and after two weeks I sent another email that I had not been contacted and I was going to write a SiteJabber review. Again I was promised to be contacted and I haven't. So, here's my warning. Lowes has serious problems with follow through and no one in the organization will take responsibility to resolve problems.

Ordered a LG front loading washing machine (WM3600 model) from their Sandy Springs (Atlanta) location. Paid at the store on Jan 5,2022. They said that it will take a few weeks to deliver and gave us a date of Jan 22. They also said that the delivery company will call us the day before the delivery and give a more specific time for the delivery date.

3-4 days later, we got an email that said the delivery date had been changed to Jan 19th. No more phone calls or emails.

Suddenly one day (Jan 18th), my wife hears this huge banging on the front door (like when the cops show up). It was the Lowe's delivery guy with the washing machine. Since I wasn't home and given the loud / rude banging, and given the lack of notice (no phone call the previous day, no other email), she said she is not comfortable having it installed when she was alone at home. The guy said a few rude things and left. Didn't hear from Lowe's for 3-4 days more.

Then again the same guy showed up... this time on a Saturday. Again with no previous phone call or email to let us know about the delivery. But since I was at home, I said let's do it. He brought the new washer, took out the old washer... and was about to leave.

I asked him why he is not installing it and why he was not using the new hoses that we had paid for. He immediately raised his voice and said that we haven't paid for the hoses and he won't install it. Made a big deal of showing me his order from Lowe's which didn't have the water hoses listed. So I took out my receipt and tried to show him the installation fees of $30 and the water hoses of $32.38 listed on the receipt. He refused to look at the receipt, said he doesn't have any spare hoses, said he doesn't work for Lowe's (just a delivery company) and said he is just going to take back the new washer. So I said that is fine, as long as he brings back my old washer back into the house. He left in a big huff... and then came back with a new set of water hoses and installed the new washer. The washer works fine.

Went to the store to buy a new electric stove. We knew exactly what we wanted but the person in appliances did not know anything about the stoves. Made the purchase and then asked when the delivery would be made. Appliance lady said I would have to check with customer service up front.
Customer Service said I needed to ask in appliances so I went back to again. The clerk saw me but was on the phone taking a long phone order and completly ignored me. After 15 minutes I went back to Customer Service who again told me to go back to applicances. I asked to see a manager.
She paged the manager and we waited about 10 minutes. I asked again and she paged another manager and we waited again for 15 minutes.
Manager showed up but said the delivery company would call me the day before the delivery.
Waited 5 days for the delivery to come. During delivery, they noticed the stove was bent and the drawer was broken so they had to take it back to the store.
I called the store a find out when we could get a replacement and they hung up on me.
I called again and asked for appliances but no one answered the phone and they hung up.
I called again and they swiched me to appliances, again no answer and they hung up.
I called again and Customer Service answered the phone and put me on hold for a long time, then they hung up.
I drove to the store and was told that they don't know the inventory levels and the I probably would have to order a stove, wait for it to arrive and then schedule a delivery.
I asked for a refund and the Asst. Manager told me they could not do that since the stove was still on the truck and would have to wait a day or two until they receive it back.
I went to Best Buy and in 15 minutes was out the door with a new stove on order to be delivered in two days.
Next stop is back to Lowes for a refund and probably more disappointment.

Bought washer, dryer & refrigerator Friday after Thanksgiving. All was promised to deliver by December 15. Told store salesman that dryer door had to be switched to open from right to left, said no problem! Washer & dryer was ready for delivery on 15th, said refrigerator would be after Christmas(not 15th as promised). When they brought dryer door had not been switched, delivery guys attempted to switch door & broke it. They called supervisor & informed him that door had been broken, I refused dryer & they took it back to store. I called the next morning about when it would be fixed & delivered, no one there knew anything about it (NO Communication what so ever). They brought a different new dryer in box the next day, guess what, door still had not been switched, delivery guys would not attempt to switch door, so I called in to talk to supervisor, he acted like he had no idea about door (again NO communication what so ever!) so finally on the third attempt after several phone calls, we finally got dryer delivered right.
The refrigerator was another story. We were promised on the 15th, now we were told it would be after the first of the year. We had already gotten rid of old frig & had house full of company coming for Christmas & no refrigerator. Only sympathy I got from supervisor, was to cancel order if I didn't like it!
I started looking & found the exact same brand new refrigerator at the Marshall, Tx store (25 miles from Longview store). I went over there & purchased it.( they delivered it from Marshall to me by 10:00 am the next morning! Clerk in Marshall said Longview could have just have done a transfer & had it to me in one day's time, BUT they never even offered that alternative to me!
They just don't care about satisfying customers from Longview store. I had to spend several hours time, extra trip & gasoline to Marshall, extra trip to Longview store to get credit on the original refrig.
I will make the 40 minute extra drive to Marshall next time to do business with store that cares about their customers.

Our story began at the Altoona, PA Lowes. On February 22,2021 we ordered ceiling materials. As we are not familiar with all the intricacies of building material, we relied on the "experts" at Lowes. The ceiling along with the ceiling track was ordered and set to be delivered on March 8th. My husband called the store on March 5th to verify the delivery as we had contractors schedule to install the ceiling once it arrived. Delivery was verified through the store--so we schedule the contractors. Monday, March 8th came, no delivery. We contacted the store--"Whoops! Sorry, it was not scheduled for March 8th, it was scheduled for March 9th Tuesday--it will be there tomorrow!" Tuesday, the ceiling and track arrived. Right ceiling, wrong track. As a reminder, the "experts at Lowes" advised of the type of track to order for the ceiling tiles we ordered. We called Lowes again about the wrong parts--the correct parts would cost three times as much as the original parts and would be about 2 weeks out for delivery. We still have contractors on stand-by. Regardless of the uptick in price, we asked to order the new parts. We heard nothing for two weeks, so we called again about the delivery schedule. Customer service had no idea when the track would be delivered. We asked for a Manager. Manager would get back to us after looking into it. Another week=nothing. We called again and were given the number for the District Customer Service Rep, who advised us he would look into it and get back to us. Never heard from him. Called again, District Rep said they were still looking into it and we would receive a call back within 24 hours. Fast-forward another week; we are now at 3/29/21... we called the rep again this morning... contractors still waiting, ceiling, no correct track... we were advised this morning that the new ceiling track that we ordered on the 9th was never processed.
Additionally, because so much time has elapsed we are being informed we cannot return the items we already purchased through Lowes... the ceiling tiles with the incorrect track. This big box company is abysmal. There is no accountability, customer service, or integrity. I was forced to even give them one star for this review---that is one too many.

I decided to buy two 50 dollar gift certificates for a couple of upcoming birthdays. Normally, I would have gotten them from our local Lowes, but I was feeling lazy and felt like I had plenty of time to buy them online, so thats what I did. On 7/8/18, I placed the order. I should have looked closely at the shipping information because apparently, in the past, my husband or I had typed our home address in with the last digit being off by one. I take full responsibility for that part of the issue. While it was never a problem before for any other order, it began a series of unfortunate events. The cards were shipped on the 10th. Money was taken from my bank account on the 11th. I followed the shipment with the tracking information given and saw they should have been delivered on the 12th, but instead they were headed back to Lowes in Minnesota. I called Lowes customer service on the 12th. The woman who helped me seemed efficient. I explained the situation, and she said that she would change the address in the computer, and would tag the order so that when the cards arrived back at Lowes, they could be sent to me. Well, as of the 19th, I had 0 communication from Lowes, so I called again. This time I spent close to 40 minutes on the phone, mostly on hold, only to be told that I would have to cancel the order and reorder it. Okay, why did I have to call them to find this out? And why was my money not refunded? I told the woman to cancel the order and credit my account. That was just after 9 a.m. today. Its almost 9 p.m., and I dont see any signs of the money being in my bank account. I know Im going to have to call again which is irritating. I use Amazon, Walmart, and Target all of the time and never have issues with orders, returns, etc. If Lowes wants to play with the big boys and stay in the game, they need to be more efficient and user friendly. Because this is now the second time Ive ordered something and theyve failed to communicate information to me, I will no longer use them for online purchases.

I've been purchasing from Lowes for the past 25+ years. After Hurricane Katrina, I probably renovated 75 houses, using Lowe's as my primary supplier. Easily I've spent well over $300,000 during this time period, using the bid process often because of so many large purchases. For the past 5 years I have not shopped at Lowe's much, due to their changes in their return policies and the very often poor customer service and rude employees. Just this week I returned and item and received a store credit. I return to use the credit, only to have numerous problems with the store not being able to redeem my gift credit (using my license) for the employee inputted the wrong ID number in the system. This occurred at the Marrero, LA store (dealing with Bobby and Shannon), both of whom displayed poor customer service, as they were more interested in telling me what they couldn't do, versus finding a solution to a problem created by Lowes (and its system). Evenmore, the poor attitudes of both managers given my ongoing problems just made thing worse. They appeared to really care-less. I never raised my voice, yell, and behave inappropriately with the store. Yet, their unprofessionalism suggest, customer sensitivity training and a professional approach are greatly required. Honestly, I am "DONE" with Lowes. We are in the process of starting to build houses from "new construction." I'm sure Lowes has probably missed another $100,000 in sales from my company over the past 5 years and will in all likelihood miss out on thousands more. I take no offense to their business changes being made to secure individuals from stealing from the store, returning items they did not purchase, or employees following rules. All of this is appropriate for a business to be successful. Nonetheless, after about 10-12 times attempting to return items with a multitude of problems, regardless if I had a receipt, used my telelphone number or the My Lowes care ---- I am exausted... A very very unhappy former customer.

I purchased a riding lawn mower online from the Texas City Store. Their delivery team, XPO, was extremely late on the first delivery date July 23. I had to reschedule because they could not tell when they would deliver that day, at almost 8PM I rescheduled. On July 28 XPO delivered the mower. The delivery guys dropped it off then got in the truck to leave. I stopped them and told the delivery guys it was damaged. When I opened the hood the grill fall off the mower. They told me to call customer service that they would offer an exchange, a discount or refund. I called customer service they said call Lowes. I was told by Lowes that someone would call me within 24 hours to make schedule a pickup for the mower. 24 + 1 hours later no call. I called Lowes the lady that assisted me attempted find an exchange, but was unable. I requested a full refund. She advised someone would call me within 24 hours to schedule a pick up. But if I did not get a call by Sunday to call them. Sunday came no phone call by 10AM. I called Lowes and was told someone would call by 5PM. At 6:20 PM no call. I called them back and was told some one would call to schedule the pickup. Still no call, still no refund. Be very cautious when ordering things from Lowes! When you shop in the store, it seems if a employee sees you they will go the other direction. If you get any one to stop and possibly help, they almost always reply, "let me find someone that works this department". Why was that employee in that department? I know Covid is a concern but that is no reason for employees to be rude or unhelpful! I think I will start driving the extra distance to go to Home Depot from now on!

6 days have passed. Lowe's still has over $800 dollars of our money and we have a broken washing machine still sitting in our house.

I ordered a washing machine (4.5-cu ft High Efficiency Agitator Top-Load Washer (White)
On February 28th. It was delivered and installed two days later on March 2nd. After the installation it began to leak. The people came back to make sure everything was connected correctly. They determined that everything was hooked up fine and the washing machine was faulty and needed to be exchanged for a new one. We wiped up the water on the floor and unplugged the machine and I called to get a new machine. I was told I would receive a call within 24 hours about getting a new machine. March 3rd 25 hours later no phone call. I call back and found out that the washer we wanted was out of stock and the best solution was to have the faulty leaking machine picked up and get a refund, so I scheduled a pick up of the faulty machine delivered on March 2nd. I'm told to wait till after 6:30pm on Saturday March 3rd to get a phone call about when it will be picked up. I wait till 7pm and call back to find out that they're running behind schedule, but will pick up the broken washer on Sunday some time between 3:30 and 7:30pm. Sunday March 5th 1:30pm I get a call saying that the truck broke down and they will have to reschedule the pick up for another day. I'm still waiting on a call to tell me when the pick up will be rescheduled for. At this point 6 days have passed. Lowe's still has over $800 dollars of our money and we have a broken washing machine still sitting in our house. This is the worst serve I've experienced with any company ever.

Update: They picked up the washing machine. Now I only have to wait 9 more days to get my money back. So if you'd like a company to hold on to your money for three weeks without a washing machine I recommend Lowe's. They do a great job of not providing any service and holding your money. Also never once offered any compensation for the ridiculous ordeal.

We purchased a new fridge, and at checkout, the estimated delivery was the following day. When the email arrived, it was a day later. No big deal. Estimated time 8 am to 8 pm. Gee, thanks. The day arrived, and the driver calls me up at 8:30 (pm!) to say he can still make it if I want, so I say sure but no later than 9:30. Just let me know. No call, nothing. I find out later it's now going to be 4 days later for delivery. That day arrives.
There are two guys, they have a dolly, but one guy decides to just shove my old fridge across my wood floors instead. Nice. Then rips my couch moving it (after telling me it's not their job to move couches, but he would assist me). Nice. Then they take the new fridge apart to get it inside, use the dolly this time (great idea). One of them goes outside for about 45 minutes while the other one bangs and jams the middle drawer repeatedly for about 15 minutes of that time. Long story short, after they left, the middle drawer had pieces laying in the back and wires weren't hooked up, wire harness was busted in half. I took a few minutes to read the install manual and fix the issue, because I have a brain.

That's lucky, because when I called the store to get someone to come out and fix it, I was on hold, hung up on, sent to another department which then hung up on, someone answered it didn't say anything and just left the other end silent, and I finally got through to someone there and laid into them about my situation, after 45 minutes. They said all appliance workers were gone for the evening, but she would email every one of them my contact info and situation. To my utter shock (eyes rolling), I never heard from anyone.

I regret buying this item at Lowes with 100% disgust and will NEVER buy another item here again, and will regurgitate this story to anyone that asks. I regret the thousands of $ of purchases I've made at this horrid place. I received a survey for the installation, and entered all of this same information. Never heard from them on that either. They JUST DON'T CARE. I hope the coming recession puts Lowes in the ground where they belong.

Lastly, this was a Lowes-hired staff, not some 3rd party delivery/installer. They had a Lowes truck and was the same delivery driver that skipped out on us the first day.

I have shopped with Lowes for years and spent a fair amount of money there, However I will now drive across town to a Home Depot to spend my money. I ordered a refrigerator on the Lowes website on 12/25/22 and was given a delivery date of 12/30/22 On Dec 29,2022 I received an email stating that my delivery window was 1-5. I left my office in order to be here for the delivery window. I received an email at 7:15 am on 12/30/22 stating that it was "out for delivery" I received a text at 12:15 saying "This is Lowe's delivery team with your delivery" I was with a client and unable to respond until 1:52 telling them that my husband was home to receive the delivery at 12:45. No response. I received 2 emails saying that they were running late but it was on the way. I texted the In the second email they had changed the delivery time to 2-6. And we waited. My refrigerator was not delivered. I called Customer don't Care and they were closed for the evening, So I called the Little Elm store and was on hold for 30 minutes before hanging up. I looked at the delivery status the next morning and the delivery date had been moved out another week. I called "Customer don't Care" the next morning and was told that I had called around 3 the prior day and asked to move the delivery because no one was at the business to receive the item. 1) My home is not a business and 2) I made no such call. Customer don't Care continued to repeat that I had called and moved the appointment which I did not. I spoke to a manager to see if the refrigerator could be delivered earlier than the next Friday "no". I asked if there was any discount they could give me to offset the $800 I lost by not being in my office "no". I called the person who had texted me. The delivery driver immediately picked up and said they had a really slow day 12/31 and to call the store, talk to Jason in receiving, and see if they could get it on the truck for a Sunday delivery. I talked with Jason in receiving what confirmed that it was a slow day for deliveries the next day but that the system they used would not let him select 12/31, only the following Friday the 6th. I cannot speak highly enough about the receiving and delivery team that I spoke with, but Lowes, in general, is an uncoordinated mess of an operation, who cares nothing about customers.

During the Thanksgiving Black Friday's Sale, I order on the Lowe's Website a General Electric, 4 Elements 5-cu ft Freestanding Black Electric Range on Sale for $389. When I placed the order I paid an extra $20.00 for them to haul my old stove back. On my order confirmation, it stated a Delivery Date of Saturday, December 7,2019, between 8:00 am and 08:00 pm. Since I placed the order on November 23,2019, I thought a two-week delivery was fine. On Friday, December 6,2019, I received an email for Lowes saying that "Your Delivery Is Scheduled for December 7, between 8:00 am and 08:00 pm"
So early on Saturday, December 7th I unplugged my old Stove and got it ready for pickup by 8:00 am. I waited until 5:00 pm and when I called to confirm that we were going to receive the new stove on that day, the operator asks me where did I Place my order, I told her online and she immediately transfer the call to her Manager ("Erik") he told me he was the manager of the Lowes store near me and that the truck was still delivering, I asked to confirmed if my order was on the truck and he asked me for my information and told me that it was not.
I then asked why? He told me that the online website does not confirm that they have the item when they send me the email and that he did not have that model in stock. I asked when will I get my stove and he told me when General Electric sends us more inventory and that could take up three months, he suggested for me to cancel the order and go to the store to get something they had in stock.
I canceled the order and went to Lowe's and bought the only stove that fit my needs and I had to pay more than 100 dollars more for a stove with fewer features than the one I wanted.
Please think twice before you use the Lowe's Website, they don't have a clue of what they have in their inventory, How to treat customers, or how the delivery process should work.
I pledge I will never use the Lowe's website ever again!

I purchased a Harbor Breeze Waveport 52" indoor/outdoor fan from Lowe's. I always inspect the box to be sure it was not returned. In this case it looked like it was factory sealed. When I opened it for installation I removed all the parts and started the assembly. When I got close to the end I was instructed to attach the fan blades. The screws/washers for the fan blade mount to the motor were preinstalled. Unfortunately, there were two of the screws missing from the motor. So, I called the 800 number to get the two screws. The person on the phone had no clue. She actually said she would send me the parts bag for the unit. I explained to her that the screws/washers I was looking for were preinstalled on the motor and not in the parts bag. After a bit she said she was looking at the wrong manual. Duh!. Then she said that she could not ship me the two screws since they were preinstalled. Then she told me that I would have to return the fan to Lowe's and exchange it. Well, I went nuts and explained that I would have uninstall the fan to take it back. She gave me the usual apology that you get when someone can't help you. Also, since these screws were missing and a couple of other things were amiss in the packaging, I do believe this unit was returned. Either the person returning it did a great job of resealing the box or the people at Lowe's did it. In either case nobody actually inspected the contents to be sure there was nothing missing. So, I went back to Lowe's told them what happened and they said go get another one. This time I opened the box there and made sure all the parts were there. They were. What a nightmare. Installing a ceiling fan twice. The fan is really nice, Lowe's not so much. I do have proof of purchase and bought the fan back around 7/12/22.