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Sharon V.

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4 Reviews by Sharon

  • Lowe's

7/20/18

I decided to buy two 50 dollar gift certificates for a couple of upcoming birthdays. Normally, I would have gotten them from our local Lowes, but I was feeling lazy and felt like I had plenty of time to buy them online, so thats what I did. On 7/8/18, I placed the order. I should have looked closely at the shipping information because apparently, in the past, my husband or I had typed our home address in with the last digit being off by one. I take full responsibility for that part of the issue. While it was never a problem before for any other order, it began a series of unfortunate events. The cards were shipped on the 10th. Money was taken from my bank account on the 11th. I followed the shipment with the tracking information given and saw they should have been delivered on the 12th, but instead they were headed back to Lowes in Minnesota. I called Lowes customer service on the 12th. The woman who helped me seemed efficient. I explained the situation, and she said that she would change the address in the computer, and would tag the order so that when the cards arrived back at Lowes, they could be sent to me. Well, as of the 19th, I had 0 communication from Lowes, so I called again. This time I spent close to 40 minutes on the phone, mostly on hold, only to be told that I would have to cancel the order and reorder it. Okay, why did I have to call them to find this out? And why was my money not refunded? I told the woman to cancel the order and credit my account. That was just after 9 a.m. today. Its almost 9 p.m., and I dont see any signs of the money being in my bank account. I know Im going to have to call again which is irritating. I use Amazon, Walmart, and Target all of the time and never have issues with orders, returns, etc. If Lowes wants to play with the big boys and stay in the game, they need to be more efficient and user friendly. Because this is now the second time Ive ordered something and theyve failed to communicate information to me, I will no longer use them for online purchases.

  • Houzz

3/6/18

I am an individual who has transitioned to almost all online shopping, and recently, Ive had a number of negative experiences with quality of items, with companies running out of products and not notifying me, with orders taking ridiculous amounts of time,...

However, Houzz is one place that Ive never experienced any trouble. And for those companies who want to know how to handle running out of an item, heres what Houzz did.

I received a phone call from a real person with an explanation and apologies. Then I was sent a follow up email that gave me a discount on my next purchase.

Simple as that. There was a problem, they owned it, and they reached out. Thank you, Houzz, for showing other businesses how it should be done.

  • xFinity

8/10/17

We recently switched to Comcast for our TV service. While the prices are exorbitant for the channels you get, the product itself is no worse than other providers in out area. However, their service is a completely different issue.

To begin with, you have to call a number with a ridiculous automated menu that does not address all of the problems a customer can encounter. In our case, the idiot who hooked us up did not secure the cable that comes from across the road to the pole in front of our house. As soon as my husband looked at it, he said that it would come down. Two months later, it did.

I called Comcast immediately. After working my way through a nightmarish maze of automation, I was given an agent. After 15 minutes with her on the phone, she said we were scheduled for a service appointment for five days later.

When no one showed, and our TVs started having occasional freeze ups, I called again and again, had to navigate the maze. The agent I eventually got said there was nothing in the computer indicating a scheduled service call, but he would take care of it. He scheduled us for several days later. Again, no show.

At 5:00 pm on that day, I called yet again. The girl was apologetic and assured me someone would be coming out, that it was scheduled for 8-8 so they still had 3 hours. Seriously? She was sorry for the inconvenience. As you can guess, no show.

Now I have to waste more of my time talking to these clowns. Ridiculous. They need to provide a phone number that leads directly to service issues that gives the customer real people located in the USA who speak clear English. And then they need to follow through on there empty promises of service visits.

They are quick to take your money each month but don't seem to care about customer satisfaction. Monopolies. Guess we're going to have to follow the Netflix, et. Al., path.

  • Build.com

5/11/17

We started an extensive remodel of our house at the beginning of March. On 3/4/2017, I ordered two expensive mirrors from this company. I received a confirmation email immediately. Then on 3/5, I received an email stating shipment would be delayed until 4/4. On 3/7, my credit card was charged for the mirrors. On 4/5, I received another email stating the mirrors would not ship until 5/10. On 5/8, I checked my account online, and it stated I had 0 orders, so I called the company. The operator said that she could see my order. I explained what had happened so far, and she offered to call the manufacturer to make sure they would be coming in when stated and came back on the line to tell me that build. Come was getting a shipment of 75 of these mirrors on 5/19.

When I hung up, I went to the build. Com site and wrote a review similar to what I have here. It was rejected. They claimed they only accept reviews of products, not the process, and pointed me to their terms and conditions which I read and which stated nothing about not being able to review the process. (While I would have loved to review the products I had already paid for, I couldn't because I had never received them.)

Today is 5/12, and at 11:00 p.m., I received yet another email stating that they would now be delayed until 6/13.

Tomorrow I will call again and cancel my order. I already dread it because from what I read in these reviews just now, they are not as quick to give your money back as they are to take it.

My advice would be to steer clear of this company. Based on my experience, there are many others with much better, more reliable service. Contrary to their "review police," people like me value the "process" as much as the product.

Sharon Has Earned 8 Votes

Sharon V.'s review of Build.com earned 6 Very Helpful votes

Sharon V.'s review of Houzz earned a Very Helpful vote

Sharon V.'s review of xFinity earned a Very Helpful vote

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