Juan M.

During the Thanksgiving Black Friday's Sale, I order on the Lowe's Website a General Electric, 4 Elements 5-cu ft Freestanding Black Electric Range on Sale for $389. When I placed the order I paid an extra $20.00 for them to haul my old stove back. On my order confirmation, it stated a Delivery Date of Saturday, December 7,2019, between 8:00 am and 08:00 pm. Since I placed the order on November 23,2019, I thought a two-week delivery was fine. On Friday, December 6,2019, I received an email for Lowes saying that "Your Delivery Is Scheduled for December 7, between 8:00 am and 08:00 pm"
So early on Saturday, December 7th I unplugged my old Stove and got it ready for pickup by 8:00 am. I waited until 5:00 pm and when I called to confirm that we were going to receive the new stove on that day, the operator asks me where did I Place my order, I told her online and she immediately transfer the call to her Manager ("Erik") he told me he was the manager of the Lowes store near me and that the truck was still delivering, I asked to confirmed if my order was on the truck and he asked me for my information and told me that it was not.
I then asked why? He told me that the online website does not confirm that they have the item when they send me the email and that he did not have that model in stock. I asked when will I get my stove and he told me when General Electric sends us more inventory and that could take up three months, he suggested for me to cancel the order and go to the store to get something they had in stock.
I canceled the order and went to Lowe's and bought the only stove that fit my needs and I had to pay more than 100 dollars more for a stove with fewer features than the one I wanted.
Please think twice before you use the Lowe's Website, they don't have a clue of what they have in their inventory, How to treat customers, or how the delivery process should work.
I pledge I will never use the Lowe's website ever again!