Lowe's

I ordered a generator and picked it up from lowe's. I put gas and oil in it because that's what you do with a generator in order for it to run. I realized it was not powerful enough for what I needed it for so I called on two different occasions to find out the return policy. Both times the women I spoke with told me I could bring it back within 30 days of when it was billed to my CC card which was when I picked it up. I brought it back 3 weeks after I picked it up. I told the woman at the return counter that it was not powerful enough so she must have figured out that I have to have put gas and oil in it. She told me I just need to bring it in and they would credit my card. I asked if it needs to be in the original box, which I had in my truck, and she said no. As I was bringing it in, a manager came out and told me they would not take it back because it was used. OF COURSE IT WAS USED. HOW WOULD I KNOW IT WAS NOT POWERFUL ENOUGH. I called their 1-800 and was told the requirement to bring something back that required gas to run is to bring it back within 30 days and in the same package with no gas or oil in it. Then she did a little more research and told me that their policy did state that it could not have had gas in it. WAIT... WHAT... HOW IS SOMEONE SUPPOSED TO KNOW IF THE PRODUCT EVEN WORKS UNLESS YOU RUN IT?!?! And, if this is their policy, why did I have to waste so much time being told I could bring it back, bringing this insufficient thing back to the store, going through the return process, waiting for someone to bring a flatbed to my truck to unload and having to unload it myself before I was told they won't tack it back? I will be going to Home Depot from now on. BTW... The only reason I gave lowe's one star is because I can't put zero stars. Yes, I know I did not capitalize their name. From now on, I will be shopping with Home Depot even though it is a few miles further from my home.

I purchase a John deer zero turn on sep 30th and the store delivered it two days later when they deliver it I couldn't get it started because they brought me a mower that had a dead battery i was mad because why would you deliver a mower that don't run at least do a check point before you deliver a riding mower to a customer home and when I took the battery to the store the employees and one female manager didn't know what to do and the manager told me they always have dead batteries in there mowers. For her to be a manager I wouldn't tell a customer that but it was a male manager that was able to order me a battery that he said it will take five days instead of them having John deer batteries in stock I have to wait but they wasn't going to order me a battery they want me to call John deer because it's a John deer mower and I paid for the three year warranty but when I talk to John deer about my issue with my battery they told me it was the store responsibility but after I pay off my Lowe's card I will be doing bussiness with Home Depot for now on the $#*!erson pike Nashville location need to get it together a five minute just order a customer a battery or call another store to see if they have one in stock turn into a 30 minute I don't know what to do situation.

I made several purchase on Monday, August 17,2020 in the Kendall Miami Store. I was told two of the items were out of stock but will be in within three days, at least by Friday 8/21/2020. I went ahead and paid for the items to pick up in the store. I went to the store on Friday after 10 am. I was told that the items were not here as of yet, the delivery will be Friday night not during the day. This was not told to me when I made the purchase.
I call the next day at 7:30 am before going to the store and was told the items were not delivered. I said to the associate I was told that a truck was delivering the items last night. She said shipment came in but my items were not on the truck, and that she will have the associate in that department call me when she comes in at 8 am. I waited until 8:30 am, no one calls me. I called back again the associate told me that she gave my information to (Amanda) the associate in the department where the items are from and she will remind her to call me. As of 9.30 am I still haven't received a call from anyone at Lowe's. I called back a third time; this time I was told there is no guarantee that that the items will be on the truck when it delivers. On top of that the lady was asking me the same thing over and over again as if i was ignorant to what was going on. I asked to speak to a manager and she put me on hold. I waited for approximately 20 minutes and no one came to the phone so I hang up.
I called back a fourth time and asked for a manager, a male came to the phone and said his name was Jose. I explained to him what was going on and he told me to hold on. He came back to the phone and said that my order will be in the store on Monday, August 24,2020, and will be ready for pick up the next day. I said to him when I made the purchase I was told it will be in the store by Friday and I mentioned to the associate that I will pick them up by Monday and now you are telling me a completely different story. He replied you asked me for a date and that is what I am giving you. I said to him why was I told on thing and now I being told something else. He said again you asked for a date and that is what I am giving you. He was not trying to understand or even trying to listen to my complaint, so I hang up the phone.
These people don't care about their customers; they provide you with false information and become rude when you questioned them. This kind of customer service is unacceptable we have options to be taking this kind of disrespect from Lowe's associates. This was my first time making a large purchase form them and was planning to get all my appliances from them also. Now I will be going else where.

It took us 6 weeks to get a simple garage door from our Lowe's store in McDonough, Ga. When my husband first went in to inquire about a new door, he was told it would need to be ordered, and would take about 2 weeks. Well, two weeks later, my husband calls to check the progress and set up an installation date. Guess what---the door hadn't been ordered! He was told someone needed to come and measure, and when they did, they reported back we didn't have an electrical outlet in the garage, we have 2 in the garage. Had they come out to measure, they would have seen them! In the mean time, we received the credit card statement for the door and installation. I called the credit division saying we had not gotten the door installed, and it didn't appear it would be in by the time the payment was due. I also told this person I was not paying for something we had not received. I have the cash, and upon installation, the bill would be paid in full. A few days later, some one from the installation dept called and said they had gotten a report that the new garage door they installed had broken! What? It was still on order, we were told it would not be installed before Thanksgiving at this point. On Tuesday, Dec 1st, I called the credit division again, letting them know it didn't appear that the door would be installed by the due date of the payment (Dec. 5th). I was told I needed to make a payment or we would have a late fee tacked to our account. I said "You don't seem to understand, we don't have the door, and I'm only paying what we were originally charged for". I called the local store, where everything was purchased and scheduled, and talked to someone in customer service who was actually able to help. I told her the story and she said she would talk with the manager and someone would call back. About 15 minutes later, my husband received a call saying that someone would be out today to install the door. I was skeptical, but a nice young man arrived early this afternoon and put up our door and seems to have done a great job. I am just hitting the high spots on this "adventure" as I don't think there is enough space to put down all that transpired. There were many, many phone calls between the store and the installers, and no one knew what was going on. No one was on the same page or the same book! It was very frustrating and unorganized. We will continue to purchase things like paint, hardware, and lawn care items from Lowe's, but NEVER AGAIN will we get anything which has to be installed. We went about 6 weeks without being able to use our garage, which is utterly ridiculous. I will say the only reason we used Lowe's was they were the cheapest of the 3 estimates we got. Let me repeat, NEVER AGAIN!

My husband and I went to Lowes to buy carpet. It was a quick job for a small room. We waited 45 minutes along with several other customers in the carpet department for someone to help us. Finally someone comes over to wait on us. Long story short, we decided on some carpet they had in stock. We paid 35$ for a guy to come and measure. He comes and measures a day later. Now we were guaranteed an install within 72 hours. No one called us to let us now how much it was going to cost so we could pay for it. I called several times over the course of two days and NO ONE answered the phone! I went over to find out what was going on. I waited another 45 minutes for someone to help me. Finally a guy comes that doesn't even work in that department and tells me that the guy who measured didn't fax in the price yet. Then a manager of the carpet department named PJ shows up and calls the guys and he said he would put the price in by 4 pm that day. I come back over at 6pm because no one would answer the phone and once again no one was there that worked in that department! So the manager brings in someone to look it up. We find out that the guy who took the measurements once again never faxed over the estimate! So they leave a note on the desk and tell me to call again tomorrow! So the next day I go over and wait again for 45 minutes. NO ONE was there! Now I am torched! So the manager brings in yet another guy who shows me all of the paperwork faxed over in the last 3 days for customers and went though every one of them looking for mine which was once again, not there! I leave and call again. I spoke with a manager and someone at customer service who told me that someone went in and CANCELLED my order! I never cancelled it nor did my husband! Someone in the flooring department did! The manager said she would get to the bottom of it and call me back in 10 minutes. She never called me back! So today I go there again only to wait in line for a half hour to find out that my order was cancelled and they knew nothing about what was going on! I had them credit my card for the 35$ they charged me to have the jerk who measured my carpet come, and walked out. This store is located in Pocono Mountain PA. NEVER again will I spend money at Lowes. And we have spent thousands! They lost our business! Everyone gave us the run around and no one could tell me why the contractor wouldn't just fax over the estimate! They never answer the phone and all that happened was a bunch of wasted gas and my time! WORST Customer Service EVER! All they did was waste my time and tell me, "I don't know." But no one even bothered to find out! Apparently the only people they hire are idiots who don't feel like doing their job! Screw that! We are done with them!

My wife and I went into Lowe's to purchase a washer and dryer set. The ONE PERSON that was working in that department had a line of 12 people. Every person working at Lowe's just walked by like they didn't see this poor guy struggling to help anyone. Not a single other worker came over to assist. When we were finally able to get some service, the lady was super rude and acted like we were ruining her day because we needed help.

We got the washer and dryer ordered and setup delivery. On the day of delivery, nobody ever showed up. When my wife called Lowe's to ask what was going on, the person on the phone told us that they were a third pary delivery service and they couldn't give us any assistance. We had the confirmation with the date and arrival window. When the lady on the phone finally was able to look up our info, she then told us that the delivery would be the next day. She was very adament that this was the delivery service's fault and not Lowe's.

The next day, the delivery was supposed to take place from 1-4PM. At 12:02 they rang our doorbell. I wasn't home at that time because people have jobs and my wife and I BOTH took off Monday to be home for the original delivery. I had to take ANOTHER day off so that I could be home the following day. When I pulled into my driveway at 12:36PM, still 24 minutes before they were supposed to deliver my washer and dryer, the Lowe's delivery service was packing everything away and was about to leave because nobody was home for delivery. Again, they weren't even supposed to be there yet, but they were more than ready to say "screw this house" and leave without delivering our washer and dryer.

Lowe's has been absolutely terrible lately. I also tried to buy a grill at Lowe's last week. I'll spare you the whole story. Bottom line is... I still have no grill. In the future, I'll be going to Home Depot.

First Friday told us to deliver the toilet between 9am to 11am in my new home. I went there and wait until 10:40 am and got phone call from lowes client mentioning that "accidentally delay and told us they can not deliver it. We ask when it will deliver and she said she do not know and the driver will call when driver got time. Ask when driver will call, she said she do not know."
At around 11:40am, getting a call driver said he will deliver it at around 12:00. But at that time i am out for lunch and can not be back at 12:00. We ask to reschedule to afternoon. He said he can not reschedule to afternoon but tomorrow. So we reschedule to Saturday and let us waiting between 6pm-8pm. So wait but nobody deliver at all after two hours waiting. We call lowers they said they can not deliver today and stock manager should notify us at the morning. We said he did not notify us. Clients just said sorry to us and ask me to reschedule. I just want to cancel order and client said he can not cancel but he gives us a number to call. The cancelling number i called the first person said he can not handle online order and transfer me to another line and wait around 20 minutes on the phone call and another person picks the phone and transfer me to another line and waits around another 10 mintutes. My phone is finally out of power. Until now, around 6 hours of our times wastes on around 5 hours waiting and 1 hour endless phone call. Totally a waste of times. Tomorrow still need to call them to cancel with multiple internal phone transfer.
I learned my lesson that never use lowe's delivery. Totally waste of time.

Today I called to cancel my account again. After 40 mins waiting, I have talked to a real person finally. She told me she cannot cancel my account. Then I asked why. She said she doesn't know. She needed to check with her manager, and asked me to wait again. I was waiting for another 25 mins. The call was hung up by her.

I do not want to waste one second to wait for the order or the cancellation call. I just want my money back.

And that is the definition of insanity; which is exactly how my husband and I are feeling right now. It all began last week when we moved into our new apartment. We purchased paint from Lowe's in Pico Rivera, CA for our living room. We did not have enough with just one can so we went back for another. We took with us the lid of the paint can which had the paint name, code, and the actual paint on it. The gentleman we flagged down was busy speaking to a female coworker and it was obvious the conversation was not work related. He told us to give him 5 mins and he would have it prepared. My husband and I continued with our shopping, returned to pick up our paint and headed home. We finished painting that night and made touch ups on the walls we had finished before. The next morning was a nightmare; our walls were all patchy! He had given us a semi-gloss finish opposed to the flat that the original paint was! All that work, all that time, gone. My husband and I took days off of work to get our home situated and turned out we got nothing done. My husband returned to Lowe's explained to the manager that we needed two cans refunded due to the touch ups we had made and now have to redo it all and He said "well didn't you check the paint before using it?" The gloss finish is not noticeable until it dries and we provided multiple ways for the employee to give us the right paint! How was the manager trying to blame us? Where is the accountability? We ended up getting a new can this time we took the correct paint can in its entirety not just the lid to alleviate any mistakes, but that did not help. We painted one wall and realized it was the wrong color it did not match the other gray we had once dried. I cried so much due to frustration, I feel defeated. Again, time, money, vacation days taken from work all lost! How is it possible that they keep getting the paint wrong when they have it right in front of them to match it or actually use the code on the lid? It's insane! I can no longer take days off from work and what was suppose to be a weekend project has now consumed us for an entire week. We have yet to complete our living room. We cannot move in our belongings since none of the painting is complete. I seriously do not understand! This is the worst painting experience of my life. My husband and I are owed money, time, and labor for the multiple trips, the multiple times we had to paint and still aren't done, and the multiple days off we had to take. Someone needs to be held accountable.

I used to go to lowes a lot - a whole lot - then they stopped using my military id and said i needed to present them with my dd214 - that document is not something that comes out of the house --- period... not only that but the people at that time were exceptionally rude -- point is my house was near complete at the time and i appreciated that i rec a discount for 80% of the build -- the rudeness stopped me cold -- there are many other places to get the same products and " now" at better prices --- I was downtown and stopped at walmart ( another co that is becoming questionable) to pick up some meds -- well i had actually stopped at lowes several weeks ago as a convenience and was told my military id was acceptable proof and rec an imediate discount ----- i thought ok this was nice - a discount and pleasent staff ----- fast forward to today, stopped in ---- issue 1) needed paint, nope didn't have the color i needed - for some farm implements -- bought a 2nd color because paint quality was more important - 2) staff spilled a can of old water - yup got me - nope did not care and helped clean up mess 3) got to check out and now my id nore my drivers lic (which both indicate mil status) were acceptable, had to go to customer service -- customer service made sure that all around us were aware i needed to go on your site and - and did so as if i was trying to scam them --- i did look at your site and it will be a cold day in hell before i will give you the info you ask for --- it is very very clear your discount has become a publicity stunt --- i will buy from other stores in the area - stores that have the product i need --- stores that have customer service and stores that do not pretend to back the vets ( and trust me many many do) even those that don't (home dep) will get my buz 1st --

I was a part time associate at a Lowe's store in Dallas from 4/2019 until 9/2023. I was abruptly fired and to date no reason has been provided by Lowe's corporate office or the store manager who terminated me as to why.

I submitted a few complaints to corporate due to the mistreatment of a manager and supervisor and the store manager Woody told me that my complaint against the supervisor had closed and the end result was termination and that was all the information he had and I needed to call corporate to get more information. I called corporate on 9/14 and the only thing the rep said was I violated a lowe's policy but there was no information regarding what policy.

I filed a discrimination charge with the EEOC due to a then store manager removing me from the schedule when I returned from medical leave because I called corporate on her for not accommodating my restrictions on my dr's note, as retaliation she removed me from the schedule for almost a month. She said she had to cut hours but she gave hours to people to work in my department who was not assigned to my department and gave me no hours. Clear retaliation.

Lowe's was sent this charge from the EEOC and a couple days later, I was terminated. Looks like another retaliation by lowe's.

Lowe's has what they call an "open door" policy but in this case it seems that my bringing issues to them that needs correcting, resulted in my termination. They also have an announcement that plays repeatedly throughout the day that says "Lowe's care about the safety of our customers and associates" but if that were true, they would put armed security in each of its stores that has high theft, aggressive customers and high risk areas. The associates are consistently verbally attacked and have their lives in danger daily and it would be nice if Lowe's would own that statement and actually show that they care about their customers and associates.

Lowe's how do you care about associates but terminate with no reason and when it looks like retaliation. Since being at this job I have endured sexual harassment, racism and other issues. All documented and sent to Lowe's but the culture of the behavior is not changing. Lowe's it is time for you to be called to the carpet regarding the behavior of some of your leaders.