Brenda A.

I was originally really excited about trying TeaMi I even paid for faster shipping. I Purchased my items on January 17th and tracked my package religiously. UPS tracking showed that my package was delivered on January 23rd as promised, but it was not delivered. UPS told me to contact the sender for more information so I did and TeaMi did not answer any of my questions just sent me a new tracking number today (January 27) showing it will be delivered January 26 (which means yesterday), you can see how this opened more questions. Still no answers. When I emailed them, they told me to stop because the more I emailed the more likely they will take longer to get back to me. Then, still not answering any questions, they said as a "one time courtesy" they will refund me my shipping charges. Courtesy? I'm owed that regardless if anything an entire refund because this is now taking longer than normal standard shipping! I do not know if I will even receive anything! No assurance that I will be getting my package just dates thrown around. I need real answers from a real person because someone needs to be held accountable. It feels like I just threw money at the wind, so please hear my warning, DO NOT PURCHASE FROM THIS COMPANY.

And that is the definition of insanity; which is exactly how my husband and I are feeling right now. It all began last week when we moved into our new apartment. We purchased paint from Lowe's in Pico Rivera, CA for our living room. We did not have enough with just one can so we went back for another. We took with us the lid of the paint can which had the paint name, code, and the actual paint on it. The gentleman we flagged down was busy speaking to a female coworker and it was obvious the conversation was not work related. He told us to give him 5 mins and he would have it prepared. My husband and I continued with our shopping, returned to pick up our paint and headed home. We finished painting that night and made touch ups on the walls we had finished before. The next morning was a nightmare; our walls were all patchy! He had given us a semi-gloss finish opposed to the flat that the original paint was! All that work, all that time, gone. My husband and I took days off of work to get our home situated and turned out we got nothing done. My husband returned to Lowe's explained to the manager that we needed two cans refunded due to the touch ups we had made and now have to redo it all and He said "well didn't you check the paint before using it?" The gloss finish is not noticeable until it dries and we provided multiple ways for the employee to give us the right paint! How was the manager trying to blame us? Where is the accountability? We ended up getting a new can this time we took the correct paint can in its entirety not just the lid to alleviate any mistakes, but that did not help. We painted one wall and realized it was the wrong color it did not match the other gray we had once dried. I cried so much due to frustration, I feel defeated. Again, time, money, vacation days taken from work all lost! How is it possible that they keep getting the paint wrong when they have it right in front of them to match it or actually use the code on the lid? It's insane! I can no longer take days off from work and what was suppose to be a weekend project has now consumed us for an entire week. We have yet to complete our living room. We cannot move in our belongings since none of the painting is complete. I seriously do not understand! This is the worst painting experience of my life. My husband and I are owed money, time, and labor for the multiple trips, the multiple times we had to paint and still aren't done, and the multiple days off we had to take. Someone needs to be held accountable.

Alyssa and Sean were extremely condescending when I requested a refund. Alyssa gave me a hard time because I have had other accounts with HelloFresh in the past that ended terrible because a manager mistreated me and I left a review on every outlet I could find. They reached out and gave me a few free boxes because HelloFresh understood they were terribly in the wrong (long story short, they made my 74 year old father in law cry by making him feel like a poor Latino trying to "work the system" and get food WHEN HELLOFRESH GIVES FREE BOXES TO NEW CUSTOMERS TO TRY THEM OUT! But because he spoke Spanish this lady laughed LITERALLY LAUGHED at him saying "people like you try to steal". I canceled my new account because I do find HomeChef to be a lot better ESPECIALLY in customer service. This morning I see I was charged over $78 from HelloFresh and when requesting my money back Alyssa acts as if I was in the wrong, I could feel her smirk through the phone! I get on chat to see if someone else could help and then Sean says its up to my bank now for my refund. I missed a phone bill payment due to HelloFresh dropping the ball yet again, confirming I was right to switch to HomeChef and also stupid for giving them another chance. FYI ALYSSA, a HelloFresh manager told me to use a different email, create a new account, so that the discount codes I was given after being mistreated the first time could go through!

AGAIN, SAME ISSUE I HAD THE FIRST TIME, YOU TREAT ME AS THOUGH I AM TRYING TO STEAL WHEN YOU ARE THE ONES WHO HAVE GIVEN ME THE CODES AND TOLD ME HOW TO USE THEM AS AN APOLOGY! YOU GUYS JUST DON'T LEARN. IS IT MY LAST NAME? IS IT BECAUSE I AM HISPANIC THAT YOU ASSUME I NEED TO BE BEGGING FOR FOOD? HOMECHEF IS MORE EXPENSIVE THAN HELLOFRESH AND I RATHER USE THEM THAN YOU, AND I PAY FULL PRICE! AT LEAST WITH HOMECHEF I GET TREATED LIKE A HUMAN BEING AND NOT A BEGGER TRYING TO GET THEIR OWN MONEY BACK!

I have ordered from JUSTFAB once, and once was enough. I ordered two pairs of shoes and two pairs of pants. When they arrived I was sad because NOTHING was true to size. I am a size 6 in shoes one pair came in too big the other too small; I am a large or size 30 in jeans, both pairs were WAY too big. I decided to exchange everything for sizes that would fit. One pair of shoes in a 5.5 the other in a 7 the pants in a medium or 28. I sent everything back right away! Two weeks past and I had yet to hear ANYTHING! I reached out to JUSTFAB and they tell me it hasn't been processed yet while online my account states they have already received it. I get transferred to a supervisor, Billy, who immediately processes my order, says all my items are still available, but they cannot expedite the delivery because it's "out of their hands", fine, I settle to receive my items in two weeks. He promised expedited shipping on my next order. The very next day I get an email saying the pair of shoes I was most excited about are no longer available. Now I'm fuming! I contact their support team again and get transferred three times before finally reaching someone willing to help, his name was Ryan. He says my return was never received and my order is not processed and I can choose a different item to replace the shoes that are no longer available. I don't know if the exchanges will even be in the right size or if I can get my money back. This entire situation has been beyond frustrating! DO NOT BUY FROM JUSTFAB! Save your money, time, and sanity! Go to your local swap meet. Sizes, prices, and customer service will be way better than anything you'll receive from JUSTFAB.

Update: They canceled my account without my request! Now I don't know if I'll every receive a refund or any of the items I ordered, I am positive I have lost all points I had accumulated and discounts promised. Time to call customer service YET AGAIN! THIS IS A NEVER ENDING NIGHMARE!