Lowe's

It's a nightmare to buy appliances from Lowe's. First of all they said it was going to be delivered on a certain date from 11 am to 11pm. I waited for the delivery all day and until 11pm. It never came. I tried calling but every time they either did not answer or hung up on me. The delivery was rescheduled for a month later. I only found out the next day by calling the main office. Now they delivered it and charged me an extra $29.07 which I did not agree to and they didn't deliver the whole order. This is incredible. Don't buy from Lowe's. I won't.

I had an. 84 cent credit balance, instead of leaving the credit in my account they sent me a check for. 84 knowing damn well I would never deposit or cash such a small amount so the check never clears and they get to keep the money they call breakage and the customers never get their credit to apply to a purchase... I will never shop at a Lowes again...

Several issues. Purchased a washing machine for a good price (the reason they got 1 star) but the service was awful. They scheduled delivery and removal of my old machine promptly, however, when they arrived the men said they could not enter the house because of COVID-19. I understood that but was never told they would not be able to come in thus they had to take the machine back and reschedule for when they can come inside. The stay-at-home order has since been extended so will they even try to deliver it on the rescheduled date and will they still not be able to come inside? Who knows because trying to call their customer service line is a joke. No one answers and you are put on a lengthy lengthy hold (45 min) and no one ever does come on the line. I finally gave up after two tries. There is no email contact so of course you are stuck with no resolution. I will not be purchasing any appliance at Lower ever again.

First, they deliver on the wrong day without notifying us. Second, they only deliver the washer and not the dryer. Third, they gave our dryer to someone else. Fourth, they have no idea when they will get our dryer to the store. Lowe's just lost our business

I purchased a faucet from Lowe's that was damaged in shipment. I never received the faucet which you can see if you go on Fedex.com and look at tracking. I have yet to receive my refund because they said they have to investigate. Investigate what? I have no faucet and no money. Don't spend money or your time with them. Then when I called and waited 45 minutes the following week, they hung up on me after I explained what I was calling about. They were closing at 6 ET. The crappiest customer service I have ever experienced.

I have made many orders with lowes. This particular order was made on amazon.com. The item had an estimated arrival date of May 1,2023. As I open tracking on May 1,2023 at 3:30 it still say Estmated Arrival Today May 1,2023. Well only problem is this item has not been shipped. I called Lowe's customer service and the associate by the name of Alexandria gave me the bare minimum of information which was everything I could see on my end. I told her that wasn't acceptable. She informed me that it was being sent by third party. I asked her to reach out to the third party to get an update. After this order this is my last time shopping with Lowe's. Even though I store customer service isn't as great I never had an issue with delivery.

I have twice ordered items online for store pickup and both times the experience was terrible. The first time I ordered a rug and when I arrived at the store no one knew where it was. I did finally receive it after about an hour of chaos and confusion. The second time I ordered an over the stove microwave. When I got the email that my "item is ready for pickup" I scheduled the installation with a handy man. When I got to the store they could not locate it and then told me they didn't even have the item in stock. I will not shop Lowe's anymore - online or in store.

How do you people stay in business!? I renewed an order with promises of expediting. Into two weeks and get a call pushed back another week? I took a whole day off from work to get this done and now it's lost. I lost money to give YOU money! These third party vendor and delivery services to make an extra buck in the name of the company is ridiculous! I'm not in the best of health these days to pick up large purchases like I use to and use this "service" as what was thought a convenience. I'm done buying from you people in this manner after this is all said and done ( If it gets done at all!) So what will you do now Lowes rep? Replay with a canned "Oh sorry yada, yada please message us with your info to help!" nonsense!? To the CEO of Lowes do us a favor and resign and let someone else run it or just close your company and let another do it.

Go to check out, only option is the self check out. Swipe everything, go to pay three times and reader won't read the chip. Clown "working" check out goes to his booth with a finger stuck. No doubt they don't need the business, or Junior would be picking up beer cans on Fairmont.

Ya, I love when you are at the cutting saw and wave them down when you want to get some wood cut down into smaller pieces. They just stare at you! Or nobody ever comes! When they see you standing there with wood on a push cart. You know that should tell them you want it cut! I mean they have been doing this for years. Even worst when they say I will be with you in a minute. Then help another customer and never come back to you! I sat there one time for 30 minutes to see what they would do. Nobody said anything to me! I waved! Five different employees seen me standing there! This is for the Loews in Gun Barrel Texas.

Lowered my credit limit from 4000 to 600 because one of my other credit cards has high usage. They also charged me late fees because their system kicked back 2 payments I made. System error she said. So now my credit score I'd reflecting bad mark because Lowes reduced my credit limit to 600 from 4000 and I have balance of 540 on Lowes card. Which 200 payment and 97 payment were kicked back. Therefore giving me a late payment and maxing me out on Lowes card. I'm not happy at all. I'll be paying this off and closing it out.

Ordered refrigerator online for son. We had a delivery date and time. My son took half day off of work. No one ever showed up. No call or anything. My card was charged 4 days prior. Son called delivery people and they said order was cancelled. Called store in email which was different from store I ordered from. Was promised call back from appliance dept. They never called. Called back next day and they blamed 3rd party company that was completely run by computer and was told there was no human I could call. They said a manager would call right back and that never happened. From now on I am Team Home Depot!

Was give a delivery date for today July 4. Called store, we were on the schedule. Then got to after 6 called store, they use 3rd party. Called that company, was informed 10 orders cancelled, said we were on there for delivery 3:30 to 7:, she called driver, he said my dryer was never loaded. Called Lowe's, spoke to manager, he said delivery company did not pick up about 5 orders. Who's truthful here. I think I'll shop Home Depot now.

We had ordered a dishwasher from Lowes and was given a delivery date. Waited all day and it never came. When we called they said they did not have it in stock( yes they gave us a delivery date for an item that showed it was in stock but really wasn't) Was given another delivery date. Was told delivery between 9 and 1 this time. Waited til 3:00. Still no dishwasher. When we called, we where informed that the dishwasher we ordered has been discontinued. Was offered a discount by the manager for a new dishwasher. We went to Home Depot

I had a screen door special made, when it finally arrive after about 4 week it came in and was not the right size. They should have return this door and get the one that I paid to have someone come out and measure my door for but no they put this one up cutting the door out to make it fit left the frame of the door left with the wood showing and leaving the door no longer matching the paint job I just had done. I would not recommend any one for have work done bu these people