Lowe's

Ordered a stove nice stove in fact toke a little over a month to actually get i had to make ton of phone calls regarding it. But the biggest issue I had was when the actual delivery guys came to deliver it! They were rude and had no manners when they called that they were on there way it sounded like they were having there own conversation in the back and so i hung up because nobody was answering & when they actually showed up to my house they were rude and not friendly people at all and when they said i hung up then they made a comment in Spanish ( jokes on them because i know Spanish) saying oh she doesn't know anything like um ok rude people. Delivery was just the worst experience ever

Appliances scheduled for delivery 12/7/17 then night before they cancel and reschedule for 12/15/17. Morning of delivery they call and reschedule for a evening delivery 4:30 to 6:30. It is now 7pm and no one call tell us why they did not deliver the appliance as scheduled. Customer service was no help. Truck driver does not answer his phone is the reason they give and cannot locate GPS or truck either.
If you want your appliances I do not recommend Lowe's

In June, I paid $40 for an appliance measurement. It's been over a week since the measurement and nobody has called me to purchase. I went into the Poway store for help and they said they don't do "that". I really wanted to support Lowe's- as it's always empty. But their customer service is terrible. It took me over 40 minutes on hold, for customer service to inform me they cannot into the system to find my quote!? Back to Home Depot for the remainder of my appliances and home remodel!

Their equipment will damage your property and they wont cover it.
Manager at waxahachie claimed that they would "take care of it" when a pole that was supposed to be secured fell and hit my truck. As a veteran who served in Iraq twice and a first responder, i am appalled that i would be treated this way and lied to. Do not trust them, they lie and will not pay for claims when their equipment damages your property. He now tells me that he "cant do anything about it".

Going to vent...Had delivery for my washer/dryer set up with Lowes. Waited all day and got a text that the driver was arriving. I looked out the door, saw the truck and ran upstairs to put my dog in her crate, and came right back down to the door. I open the door and there is a missed delivery note on my door. They didn't ring the doorbell or knock. I called the number on the notice immediately and the dispatcher said they would call the driver. No big surprise but the driver couldn't be reached. So now its been rescheduled. I am beyond furious!

Ordered a washer from the Lowes website. They said it was the last one and promised I'd receive it. Guaranteed I had it. Right before the delivery date, I got an email saying it was backordered and they had no idea when it would arrive. A WASHER. An essential items I needed right away. They also planned on delivering in person the wires to hook it up from one store and the washer itself from another. The wires/connections were still scheduled to be delivered. The washer was not. How is that supposed to work? We've always gone to Lowes before, but this experience was horrendous and I'll never go there again.

Recently purchased a GE Dishwasher on line from Lowe's. It was not clear during check out that installation was not included, and adding installation to the order was not an option. After the dishwasher was delivered and left in the Kitchen, had to call Lowe's, sign a service contract, get an estimate, and schedule an installation for additional money that required an additional week to accomplish. Did not have this issue at Home Depot, where delivery and installation was offered at time of purchase.

7 months ago, I bought a freezer, but realized the gasket was leaking hot air through a small area. Contacted the extended warranty company, appointment made, appointment cancelled, after my waiting all day. I chatted on line about their new appointment date. That appointment got cancelled & now no one from the warranty company will respond. I had a buy a new freezer & had to dispose of quite a bit of food.
A friend will be paid to replace the gasket & he will sell the freezer for me.
Absolutely disgusted with lowes & their extended warranty policy holders.
If you do buy appliances there, don't even bother with the extended warranty coverage.

We were supposed to receive our washer and dryer on 2/1/23. We had an ice storm that day and it was rescheduled for a week later, the next date in our area. Feb. 8 came. Appliances were to be delivered between 11-3pm. At 2:30 I called and was informed that the delivery truck was stuck in the mud. We would still get our appliances, just later than planned. At 3:30 I receive an email that our delivery was rescheduled for Feb.14, for our area. This is totally unacceptable. I called the store and spoke to the manager and was told that the store no longer controls the delivery of their products, and they cannot help us. We cancelled the order and bought the same product at Best Buy! If you need something delivered, I do not suggest purchasing at Lowe's anymore.

Bernard and Judy are not good for business. Denied me sale prices, Questioning every advertised price. Do not want the white guy getting a deal. They are racist and kicked me out of the store, just for questioning them. Poorly managed store, where the right hand does not know what the left hand is doing.

I recently ordered a Samsung dryer from Lowe's. It was faulty and failed to work after I had it installed. So I called Samsung support were quite unhelpful so I decided to call Lowe's directly. The manager at the appliance desk was awesome and resolved my problem instantly and to my great satisfaction. I have always been a Lowe's customer and after this experience I would highly recommend them for appliances and above all their great service.

We bought a new Samsung refrigerator at Lowes. We paid for the extended warranty. Just 7 months later it stops working. I called Lowes. They sent out a repairman. He was unable to fix it and ordered a part. A few days later he came back. The part was installed but it still did not work. He advised us that he would have to cut open the seals to replace the condenser and it would possibly leak after that. I gathered up all my receipts that I had from Lowes and went there ready to do battle. They were very nice and professional. They called Samsung and asked about replacing the refrigerator. Samsung said no, they would not replace it and it just had to be repaired. Lowes told us not to worry and that Lowes would take care of it and to go pick out a new refrigerator. They delivered the new refrigerator (not a Samsung) and picked up the old one. Thank you lowes. Your customer service is beyond exceptional.

I finally got through... after many tries and hours of waiting only to be told that because a plastic part on the top dishwasher shelf broke, my extended warranty would not cover it. Do not buy a dishwasher with plastic parts--hahaha, see if that is possible! Sad as it a General Electric dishwasher made in the U.S.--? And what is the point of buying an extended warranty? The door would not close with the top shelf broken so i was hoping they could fix or replace it but NO. Not possible. I did finally figure out how to remove the top shelf and the door will now close and the dishwasher runs but it is loud!... i have become very creative at stacking mounds of dishes on just the bottom shelf. It works okay... Sigh...