Lowe's

Lowered my credit limit from 4000 to 600 because one of my other credit cards has high usage. They also charged me late fees because their system kicked back 2 payments I made. System error she said. So now my credit score I'd reflecting bad mark because Lowes reduced my credit limit to 600 from 4000 and I have balance of 540 on Lowes card. Which 200 payment and 97 payment were kicked back. Therefore giving me a late payment and maxing me out on Lowes card. I'm not happy at all. I'll be paying this off and closing it out.

Ordered refrigerator online for son. We had a delivery date and time. My son took half day off of work. No one ever showed up. No call or anything. My card was charged 4 days prior. Son called delivery people and they said order was cancelled. Called store in email which was different from store I ordered from. Was promised call back from appliance dept. They never called. Called back next day and they blamed 3rd party company that was completely run by computer and was told there was no human I could call. They said a manager would call right back and that never happened. From now on I am Team Home Depot!

Was give a delivery date for today July 4. Called store, we were on the schedule. Then got to after 6 called store, they use 3rd party. Called that company, was informed 10 orders cancelled, said we were on there for delivery 3:30 to 7:, she called driver, he said my dryer was never loaded. Called Lowe's, spoke to manager, he said delivery company did not pick up about 5 orders. Who's truthful here. I think I'll shop Home Depot now.

We had ordered a dishwasher from Lowes and was given a delivery date. Waited all day and it never came. When we called they said they did not have it in stock( yes they gave us a delivery date for an item that showed it was in stock but really wasn't) Was given another delivery date. Was told delivery between 9 and 1 this time. Waited til 3:00. Still no dishwasher. When we called, we where informed that the dishwasher we ordered has been discontinued. Was offered a discount by the manager for a new dishwasher. We went to Home Depot

I had a screen door special made, when it finally arrive after about 4 week it came in and was not the right size. They should have return this door and get the one that I paid to have someone come out and measure my door for but no they put this one up cutting the door out to make it fit left the frame of the door left with the wood showing and leaving the door no longer matching the paint job I just had done. I would not recommend any one for have work done bu these people

I bought water heater including installation from Lowes Elk Grove CA store. Lowes installer came and installed the water heater. After installation, the water heater is working but the two toilets stop working (unable to flush). I asked the installer to come back to fix the toilets, but they insisted this is caused by pre-existing conditions in the house and refused to fix the problem. I am not having toilets for 3 weeks since the water heater installation.
The toilets are working properly before the water heater installation and was broken after that, it is a common sense that this is not a pre-existing condition, it is related to unprofessional installation and Lowes is responsible to fix it.

In a time where customer service is quickly becoming extinct everywhere, it's nice to know some places know the importance of the act. Lowe's at Davie is one of those businesses. Thank you Ytalo for your help. Because of you Lowe's is my new place to go for my home improvement and hardware needs. Customer service is what gets me all the time. Also your Manager is top notch. Your employees are great too, because the few times I've been to your store, I not only got great advice but great service as well. My only regret is that it took me so long to do this well deserved review.

So family we will not be using Lowes again due to something we bought they will not take it back because in system no receipt no money ot in store credit or even if I have receipt past 90 days still nothing so I will blast them on Facebook and everywhere I can. Even going out store I was saying I would never buy anything at Lowes. A veteran at that.

Amazing customer service at Festus Lowes! The manager is extremely professional and knowledgeable and was able to help me! Yes it took time for her to research the product and the warranty but she was awesome! Thank you!

Almost identical experience. Started an $11,000 remodel on two bathrooms. Began in April completed in August. All counter tops ordered were incorrectly measured so we had to wait another month. The installers were competent but left a broken mirror which they blamed on us. Installers had no idea what they were to do when they came to the house. We had to tell them what to do. Very poor management of the project. We had to argue with the store several times to get the project moving and installed correctly. Many redos need to be aggressively demanded. Never again!

Lowe's online delivery dates are lies. We attempted to buy four different appliances and each time the delivery date was two weeks out. Two lhours later we received notices that the delivery was estimated 6-8 weeks later. Clearly a fraudulent attempt to get to buy and then be happy with long delivery dates. The lesson: buy from small locally owned appliance stores. You'll pay a little bit more, but will get your purchase in days not weeks or months.

Lowe's customer service is horrible. I bought hurricane impact windows in March 2021 and it took 2 years for the installation to be completed. My windows weren't all ordered, I had to follow up with the backorders, a custom window took two years to get ordered and delivered, the wrong windows were delivered twice and I had to contact Lowe's that no, these were NOT my windows with someone else's name on them! I received emails through all this that my installation was complete when I was still missing windows! I spent countless hours contacting Lowe's, receiving lip service, and doing their job of getting my project completed. I had to keep notifying them that no progress was made from August, 2021 through February, 2023. No one at the local Lowe's would return my calls and requests to speak with management at the NC installation headquarters were always met with'— is in a meeting.' I will never purchase from Lowe's again!

Today, Sunday 9/17/2023, I headed to Lowe's Sterling. I had a TV that I needed screws to fit the vase to the TV. I was so confused as I didn't know what size of screws I need to buy. I was helped by a great associate, Manu who was not only very smart to solve my problem in 2 minutes but also very kind, courteous and professional. He found the right screws, placed them and got a screw driver to tighten them and make sure they are fitting securely. Thank you so much Manu and all the Lowe's management. You're doing a great job.

Visited the store recently to purchase a Christmas tree. No one outside to help customers, after purchase informed they could not tie down the tree only put it one the car. After getting help from a kind associate who was working on someone looking at it, was rudely approached by needless to say a manager who did not have all his facts. He attacked me and the idea of asking for someone to look at the tree on the roof, accused me of calling and blaming Lowes for tying it correctly and then boasted that he was a manager. I asked for my money back he was so belligerent, another manager came and took the tree off my car.