Lowe's

I ordered paint from Lowe's which should have been a on the shelf item. There was no Lowe's a thousand miles closer to me and Lowe's send my product across the country and it was supposed to be here more than a week ago. I called Lowe's and they said as long $#*! it is in shipping, they won't do anything. Until I receive the product, I can't even cancel the order. The $426 I spend has cost me more than this order and Lowe's don't even care. I will not deal with Lowe's anymore. What is happening to these companies that can't get help, but on the other hand, these companies show that they don't even care. Good bye Lowe's, I will not be back!

I have had my place measured and it's been a week I ha e spent money for my house. Now I was told that this person had to get new estimates today and now it's 1230 pm. If your people don't want to make this high price sale I will go to home depo. And I have told this person and it seems he don't care. Don't give me a runaround I use to do that stuff for a living in Massachusetts. Be straight up not a lying peice of work.not happy it's already been over a week.

Upon receiving a garage door opener from Lowes via an online order and discovering the installation manual was in French instead of English, I called Lowes customer service. Customer service representative exhausted options on her end and ended up telling me to download the manuals on Lowes website in English. However, at this point the item was not showing up on Lowes website. She couldn't find the item, I couldn't find the item, both of us searching using Lowes item number and manufacturer model number. She transferred me to someone else who was even less helpful than her. This is utter incompetence! Now, I am stuck dealing with the problem myself.

I have to comment on Lowes delivery service... POOR, POOR, POOR. Customer service horrible! Lowes showed up at my door wanting to deliver the washing machine the day after I ordered it online - No phone call, text or email letting me know a delivery time or day, just a knock on my door. Having to leave for an appointment, I tried calling Lowes to set up a new delivery date (that I was aware of) and when that date came, no Lowes. Called Lowes again and they set up delivery for next day - they showed up but with a defective washer they had to return to store. I will never shop with this company again and I warn anyone needing an appliance to beware of their delivery team. In my 20 years of purchasing appliances from other companies, I have never experienced such a bad service. Purchased same washer from another company with no problems. Lowes, you really stink!

I payed to have a fan installed. HANDY is LOWES contract install company. They gave me "*******@Appalachian Electric Company. I called the number you gave me (several number) and no one ever answered or confirmed the install appointment. Waited for them to come. No call, no text, no communication from HANDY or Debra.
I called HANDY. A young girl answered, I said please give me your supervisor or someone else there. She couldn't and said she was alone there (and still I could hear people in the background). I said who owns HANDY, let me talk to them. She just kept repeating she's sorry, she the only one that can help me.
I thought - what cowards to let this young girl take the fall for their incompetence. She kept apologizing and I felt sorry for her.
Your contract with HANDY should be revisited, and find out how young they're hiring their contractors. She also spoke with a very heavy foreign accent which made me really feel sorry for her that they put this sweet girl in that position.

Order pre-hung french doors and received a delivery date 2 days before the delivery was to take place. On the date of delivery I called in the early morning to the Lowes that was fulfilling the order. After a few minutes on hold while they confirmed the order they told me they had not received the doors yet. Here we were waiting for the delivery which was never going to happen. They still have not given us a confirmed delivery update. Lowes is not a company ready to fulfill customer online orders. Look elsewhere.

We enjoy going to Lowe's but not when it came to having our storm door installed. No thank you! We put a deposit down to have the door installed. Someone came out the next day to take measurements. Then 2 weeks later nothing. I called. Was rerouted to several people. Finally told to hang on. No one came back! We went back to the store. The guy in the door department told us we were definitely scheduled to have door installed. Someone would give us a call in 7 days. Two weeks later nothing! We finally decided to just get our money back after being told they could have it installed the end of July. Being we started the entire process June 11. Never ever again will try to get something installed by Lowe's!

I was in the process of buying a major item online from Lowes when they offered me a 20% discount on my purchase if I took out a Lowes credit card. However the card isn't from Lowes itself, but from another shady company. After going through a tedious application process, which included multiple codes sent to my cellphone, I was turned down without explanation. Which is strange since I have a near 700 credit score. I contacted Lowes, they contacted the card company and they offered me the card, but I decided not to use such a half baked company and you shouldn't either. A similar thing happened to me a few years back when my local bank, which like Lowes I like, sold their credit card services to a third party. Their service was chaotic as well. Stay away from Lowes credit cards. They're not worth the hassle for a 20% one time discount. Patrick

I went to Lowes for a kitchen renovation. What a mistake. There have been so many problems. The design was bad, wrong cabinets ordered, appliances don't fit, wrong appliances ordered, appliance installation paid for but not done, appliances can't go where the design said to put them. They removed the old kitchen on January 12,2022, and today, April 23, IT IS STILL NOT DONE. Over $30K spent. So disappointing.

I was at Lowe's on Malabar road Palm Bay FL yesterday MAR 28,2024 around 4:00 PM to buy a water softener. But the guy who was assigned to give customer service ignored my present. He said that he had other customer to taking care of. For this kind of his service, I walked out of Lowe's to go to Home Depot to buy the water softener instead.
I think Lowe's customer service managers should look into this to avoid further problem in the future. Otherwise Lowe's will loose lots of good customer like me.

I put in an online order so that I could avoid being in contact with too many people. I was emailed that it was ready, but when I arrived at Lowe's to pick it up.---What a FUSTERCLUCK! It is as if the company does not realize that we need to social distance at all. There is no curbside service, and the desk that used be available for pick ups right inside the door was gone. I was told that I needed to wait in the 30+ person line of people that were all standing FAR closer that 6 feet to one another. I turned around and walked out and will probably have to relinquish my order. As a devote customer and stock holder, I was shocked at the lack of foresight on the part of the Citrus Heights locations. There is a large area behind the store that could specifically be used as a curbside drive up pick up for customers that would allow for a much more sane and safe approach to a very possible deadly situation.

Lowe's burned us for a $1600 refrigerator. It's so bad they won't even take our complaint. They say we are to late and that is part of the complaint. Part of the dispute is when it was delivered. It doesn't work and they won't even answer the phone to take the complaint. Perfect way to end our house getting wiped out by the hurricane. Bob

I had two men at my house to deliver some appliances that i bought from Loews.
One of the men named George was so nice, he went out of his way to make sure I was happy. He even cleaned his shoes off before he came in my house. He had to squeeze the appliances in a small room which he did with no problem. He made me feel very comfortable. I will buy from Loews again because the delivery men are excellent! They were very careful not to scratch anything, they were GREAT! Thank you Loews!

Ordered a GE 21.3 cubic foot freezer from Lowe's on 8/19, on 9/1 I got a call that the freezer would be delivered between 930 and 130 on 9/2. It did not come and I was told it was not put on the truck. And when I went over to Lowe's I was told that it was being shipped on 9/12. But my receipt said delivery date was 9/2. Then they delivered a crushed freezer on 9/10. Then told me they had none in stock and could not order one. When I pressed the store manager he told me he would call me on 9/12 by noon, but had someone who knew nothing about the situation call me at 330. Then I found out that on 9/11 they had put a refund back on my Lowe's card" Because i had paid the Lowe's card off on 9/8" which now they tell me I cannot get my money back for 3 weeks. Needless to say I will never step foot in a Lowe's store in my life.

I Special ordered products over a month ago. Still dont have the products. Call customer care and stay on hold for 55 mins to over an hour. Manager was supposed to call over a week ago and still nothing. Never shopping here again. Lowes customer service is horrible.

I have been a loyal Lowes customer for many years. I own numerous rental properties and have spent 10's of thousands of dollars in appliances and kitchen remodels over the years. For appliance delivery they give a 4 hour window for delivery and call you 2 hours AFTER the delivery window to tell you they are running late. You'll spend your entire day waiting for a delivery that may come or may NOT come and needs to be rescheduled! This has happen numerous times and calls to corporate fall on deaf ears! Going forward my appliance purchases will be with Home Depot or Queen City Appliance!