LoveKnitting

This is the third time I have ordered through them. The first time was not too bad, a little longer wait but still acceptable. The second time they had not shipped it a week later so I cancelled and bought elsewhere. This time is absolutely ridiculous. I noticed that the order has been sitting at the USPS distribution center half an hour from my home for over a week. I emailed them, to ask them to look into they delay. There response was to give me the tracking number again and tell me they hope it arrives soon but if not I could check back with them on September 7. I placed my order on July 29! I will likely still purchase and download patterns from the talented people on this site, but never yarn or other tools that need to be shipped!

I ordered from this shop and had high hopes to receive the specific yarn I needed to only find that not only was my order mixed with someone else's, but when I was trying to ask to return the order and ask for a refund on my own, I was not only given a partial refund but also expected to waste more money sending the incorrect package back. As a first (and certainly last) time customer, I am highly disappointed in the service provided. Even with current issues with the virus going about, it's not a customer's job to fix the mistakes of the company, let alone to not be cheated out of money they paid. My advice is to look elsewhere for a more responsible provider in craft supplies.

I have bought every single edition of love knitting, and I have decided reluctantly to cancel my order. The reason is quite simple, I don't want or need the extras' with the magazine. If I want to knit toys I will use a pattern from the magazine or patterns I have at home. As these unwanted items' are foisted on the customers the price has shot up to £8.99 which is ridiculous. Who wants to pay £8.99 on extras they don't need? I'm sure I'm not the only customer who feels this way. So it's a shame, but I have to stop buying this lovely, helpful magazine.

I order from Loveknitting all the time and have always found their service wonderful. Product variety is fantastic, delivery of orders super and any time I have had a question, response has been in a timely manner. The cost of delivery is amazing! I live in Australia and if I were to order online from one of Australia's website, it would be far more expensive than ordering from Loveknitting. I would definitely recommend this company and have recommended them to many people in Australia.

Can not believe the bad reviews this company has received - I've had nothing but wonderful service from them. I order pretty frequently as I give out prizes to my pattern testers and most times the prize is 5 skeins of yarn from LoveCrafts... haven't had a problem even once. I've ordered yarn for myself and patterns for myself, again never a problem. I've had questions from time to time and my emails are answered in a very reasonable amount of time. I frequently recommend LoveCrafts to all my crafty friends. PS and the yarn arrives in pretty organza bags <3

Their prices are on the high side, so I have been in the habit of waiting for discount codes. The problem is, they don't seem to work. I have contacted them at least three times about this issue (at different times), and they always have an excuse (eg time zone - which I checked before trying to place the order). They then say to get in touch with them when you have a problem (which I do) and it can days for them to get back to you, which means that code is no longer valid anyway...

All I can say is - once is unfortunate, twice is coincidence, anything more is a pattern. I will not be giving them any further business, when there are other alternatives, such as woolwarehouse, with whom I have NEVER had a problem.

In July, I ordered yarn which took almost a month to arrive. I ordered the amount of yarn called for in the pattern (4 skeins). Upon starting The third skein, it looked smaller and when compared with the remaining skein it was about two thirds the size of it and I realized I would not have enough yarn to complete my project. On September 17, I contacted Love Crafts and received a response the next day saying they would ship me another skein. Here it is October 14 and no yarn. Customer service has been of no help other than give me a USPS tracKing number which has not been updated in ten days. This is totally unacceptable and a warning - beware of ordering from Love Crafts!

I accidentally placed a duplicate order. Notified them within 3 minutes. Response: we don't do cancellation or credits after orders are placed and processed. So somebody's lying! There's no way they processed this order in 3 min. The confirmation for BOTH orders shows the next days date!
You have to return to get a refund. Of course that's minus the taxes and shipping they charge plus the Reuther shipping charges.
What a rip off! What company doesn't have a time allowance for canceling or even adding to your order adjusting quantities. Thru their customer service?
And they call themselves the "Smile team".
Nobody's smiling from most of the comments I've read. Find another company. So many other suppliers that have better business practices than this.and get this to return it has to ship OVERSEAS!

I like to keep a large selection of knitting patterns before deciding on which project to start on next. In November of last year, I placed an order for 8 patterns priced at £43.58, only 2 of which were ever received, despite the fact that I was charged for all of them! When I emailed them to find out what had happened with the others, I was told that they were only down-loadable. As I don't like my knitting patterns in this format, I told them to cancel the order and refund me the money I had already been charged. They had the nerve to tell me to traipse down to my local library for printouts. I have still received only 2 patterns, and no refund for the rest of the money stolen from me.
I have since bought some patterns from THE KNITTING NETWORK - an altogether more efficient and honest group of people, who don't mind sending their patterns by post to people who prefer it that way.
I know which company I will be buying my wools from...

Service is hit or miss. It takes too long to receive the order and too long to process returns. Lastly, I ordered Malabrigo Lace in several colors and received Mixed Dye Lots only to have them tell me they disregard the dye lots because of color variance within lots. Anyone who uses Malabrigo know there can be color variation, however the yarn does come in dye lots, is clearly labelled with dye lots and they just completely disregard that only to have you return the yarn when the colors aren't remotely close. Nothing on their website states they ignore the dye lots

I order from Loveknitting (lovecrafts) all the time. At least once a month. They run coupons all the time and if you order, you will get an appreciation coupon via email or included with your order... usually for 20% off your next order. They also run specials on the different yarn brands like Juniper Moon, Anzula, Cascade, etc. Yarn is great quality, packed well inside organza bags. I normally almost always get my orders within 4-5 days of ordering but on my last order, my parcel sat and sat at the local distribution center for almost a week. I emailed Lovecrafts to alert them to the fact that my parcel still had not arrived by the estimated date specified on the OSM tracking page and they initiated a search for my parcel. Karina O with Lovecrafts was wonderful. She sent me daily updates via email until the package was found and out for delivery. I would recommend Lovecrafts to anyone who loves to knit.

Big shoutout to Karina O at Lovecrafts... THANK YOU!

I used to love this place but not any more. Their add stated "Free post if you spend over $100" so I spent over $100. It also stated 15% discount. I got the 15% discount which took the order under $100 and got slapped with postage. I had had a gut full of their scams by this stage and asked for a refund if I couldn't have the free post and the 15% discount they clearly advertised. Maryna said "no" and your order is already sent. I told them i didn't want it if I couldn't have the free post and she sent it anyway.
The previous few orders I have had from them have been sub-standard. The wool is full of knots and the dyelots have been uneven and it all shows up in your work. That's it, I am done with them and with Paypal who did absolutely nothing to help me get my money back but charged me for using them!

Love knitting is such a lovely website where you can buy patterns, wool, needles etc etc. You can search items by price, needle size, brand, and even fibre content (like alpaca, merino, silk etc). Free delivery on orders over £25 or £2.95 for delivery, I placed my order last night and it arrived this afternoon, it comes in a pink environmentally friendly bag and when you open it up all your products are inside a lovely cream coloured mesh draw string gift bag. Needles are protected with cardboard and some tape.
I will definitely order from this company again!

Unfortunately, a good company using a very bad delivery service. I have been a frequent customer of Loveknitting, but their use of DHL as their shipping service is a disaster! They refuse to provide decent tracking and the customer doesn't know if the package is lost or just delayed. Why Loveknitting doesn't just correct the situation with a trustworthy delivery service is beyond me. Regrettably, I will have to find a new source for my knitting yarn. I still have not received my last order, and no one has been able to tell me what's going on with it. I've requested that I be sent a new shipment or a refund, but Loveknitting says I have to wait another week! Really? Unacceptable!

Don't know why there are negative reviews about these guys. They have always shipped out my yarn quickly and if there is ever a problem they take care of it immediately. I just placed my fifth order with them and I couldn't be happier. The fact that they have free shipping available is pretty amazing because they also have free returns which I have used. They ship quickly but sometimes the carrier sends the package all over before it gets to me so it takes a while. But hey, it's free so of course they are going to pick the method that is most cost effective for them! If your issue is slow shipping then pay for expedited shipping! I have never had anything but positive response from both the chat and emails I have sent them.