Can not believe the bad reviews this company has received - I've had nothing but wonderful service from them. I order pretty frequently as I give out prizes to my pattern testers and most times the prize is 5 skeins of yarn from LoveCrafts... haven't had a problem even once. I've ordered yarn for myself and patterns for myself, again never a problem. I've had questions from time to time and my emails are answered in a very reasonable amount of time. I frequently recommend LoveCrafts to all my crafty friends. PS and the yarn arrives in pretty organza bags <3