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Their prices are on the high side, so I have been in the habit of waiting for discount codes. The problem is, they don't seem to work. I have contacted them at least three times about this issue (at different times), and they always have an excuse (eg time zone - which I checked before trying to place the order). They then say to get in touch with them when you have a problem (which I do) and it can days for them to get back to you, which means that code is no longer valid anyway...
All I can say is - once is unfortunate, twice is coincidence, anything more is a pattern. I will not be giving them any further business, when there are other alternatives, such as woolwarehouse, with whom I have NEVER had a problem.
G H.'s review of LoveKnitting earned 2 Very Helpful votes
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I accidentally placed a duplicate order. Notified them within 3 minutes. Response: we don't do...
I have been waiting for 16 days for my product only to be told not to contact them again for two...
Hello!
I am sorry you are experiencing difficulties with using the discount codes on our website. I am afraid I cannot see any order references here so could you please get back to me in the direct message with your e-mail or order number for us to try to sort this issue for you.