Loveholidays

When I booked my vacation on this site they promised to only charge me the difference in airfare and hotel fee for a different date if I needed to postpone my trip due to Covid-19. When I did need to postpone due to Covid, they only gave me a voucher for $1400 when I paid $2600. They have terrible customer service and are not trustworthy.

We were sold "an upgrade" and paid for it too thinking the room will be much better. It's not been 24 hours since we paid our deposit and now being told the room only comes with 1 double bed for 4 of us. Kids have to use sofa bed.I paid 4k for my kids to sleep on the sofa? You cant call them after you've paid your deposit. Live chat says they are a third party agency so can only request 2 beds to be put in the room but no guarantee.wtf.we are already not looking forward to this.absolutely shocking service.I would never recommend this company to anyone.stay away, save your hard earned money.why did they not mention the beds when selling the upgrade? Now they say they cant do anything? Absolute clowns running a circus.go elsewhere people the service is appaling

We booked a £4000 holiday to Cuba on the 28th of December, all inclusive for March 2023.
After paying the full amount, only by chance we were made aware that we may have to pay an additional £300 for US Visas because our flights change in Miami (we aren't even leaving the airport).
I contacted Love Holidays via their live chat (which by the way is the only way to contact them).
A very obnoxious agent called Banele told me that they cannot give any details as to travel requirements and I needed to check online.
I then asked to cancel the holiday and was informed that I would only receive a refund of £1867.87 of the £4000 we have paid.
We are also unable to speak to anyone on the telephone as it is more than 4 weeks until our holiday.
Starting small claims claim today for the full amount.
Absolutely shocking behaviour and Love Holidays you should be ashamed of your customer service.

Worst experience of my life booking with love holidays and will never do it again! Extraordinarily difficult to speak to humans and when you finally get through they put the phone down, every time. In resort reps also do the same "recorded for quality and training" are they trained how to put the phone down? Arrived at 4am but our room was unavailable, as it had been over booked, had to go to a sister hotel for two days. Disrupted our holiday and was highly inconvenient. Found out after booking, much better offers and deals with Jet2 and Tui as "all inclusive" doesn't actually mean "all" inclusive with LoveHolidays. Total rip off and unhelpful whatsoever. If I had known this I would have rather of paid more to another company and not bothered with Love Holidays. The most stressful holiday my family have ever been on. Would not recommend at all.

Booking Easy- canceling is a nightmare.
Took over 5 months of constant nagging for me to get reimbursed and they reimburse you in pieces. 100 here, 66.31 there. I'm still short 350usd but it's not worth my blood pressure.

You have to chat, which is nearly impossible to find the chat button. Waited 2 hrs to get ahold of someone. Bottom line- not worth the 200 you will save by booking thru this company. I can't believe trip advisor is associated with them.

Guess that you wont refund me? I wish I paid with my credit card. Im wasting my energy here as nobody will respond to me but i wanted to let others know what i found out.

Always book your holiday on a creditcard, this explains beter than i can

http://www.lowcostholidayshelp.com/

Under section 75 of the consumer act all purchases made via credit card between £100 and £30,000 should be covered! By law for all companies that have gone bust your only option is the credit card company. Although they may well try to palm you off and push you back to contact the administrator, you have your rights and they are fully aware of them! If for any reason you are met by a frosty reception get in touch with the Financial Ombudsman to lodge your complaint and they will contact your credit card company on your behalf.

To late for me! But hope it helps someone else in future

My partner and I are supposed to be flying to Greece this coming Monday 19th of September. Today Thursday 15th she has been admitted to hospital with a collapsed lung and cannot fly as she requires hospitalisation. Customer service was no help whatsoever and we were told there is no policy regarding sickness so we have lost €1200 with no refund or any attempt at a resolve for the customer. We were told that we should have cancelled earlier even though a medical emergency is not a preempted situation. I have used love holidays for the past 10 years, booking thounsands of euros worth of holidays and will no longer use there services.

Do not use Love Holidays they only care about taking your money not the service.

Was sold a package flight and hotel reasonable priced but the distance between them was 4 hours ferry journey that I had to purchase, I wasted whole day travelling, had to leave 1 day earlier my paid hotel to island, book another hotel for a night as I risked to miss my flight. Agent claimed that I didn't required transfer while purchasing this package and nothing is available now, pure lie. It wasn't even offered,
Long story short never again through this agency
(Skiathos airport- hotel in Kamena Vourla mainland greece)

I' ve done booking in 2 January with my daughter in same time, she payed 1600£ per 3 persons and me and my husband payed 2000 for same holiday, boked in same time! After many messages in private they told me to enjoy my holiday and they learned from this situation! Is no respect for clients and our money!

We were met at Malta airport by a car that was ancient, rusty and not roadworthy, it wouldn't start for 15 mins, when it did, it overheated, and incredibly the driver couldn't find our hotel so dumped us 500 yrds down hill from our hotel, the return was much much worse, after doing 3 laps of valletta, the driver couldn't find his own car, in 30' with cases/bags,wow, so we had to get a taxi, from the brilliant hotel staff.
Loveholidays couldn't have cared less and will not get our business ever again

Customer service is non-existent. Once they have taken your deposit all you have left to communicate with is a robot who tells you that basically there are no humans to deal with. A dystopian nightmare

Went to Hotel Houda Yasmine in Tunisia and over 60 guests went down with food poisoning due to non-existent food hygiene and a dirty hotel. Contacted their customer support when I arrived back in UK they d climbed any assistance unless I had a medical certificate and a stool test. So lost 3/6 days vomiting and diarrhea spent in my room eating very little. They are a hohe

Do not travel with love holidays! Their customer care is dreadful and their holidays are awful. We have just come back from a 10 night stay in Tenerife and it was the worst holiday I have ever had in my life. They obviously don't check out their destinations because if they did they wouldn't advertise this particular destination/hotel. Due to the wildfires I tried to change my hotel before flying, I was asked to ring the hotel, ring the airline find my own holiday and book it through website and then they asked for an admin fee for doing it? What was I paying for in the 1st place! I get it the admin fee if you actually do something but it was left to me the customer and the staff were less than helpful and kept me hanging on the phone while 'they went to check on something' was left hanging for all told 45 minutes. Not good enough, check out your destinations and improve your customer service!

Booked a holiday for 26.8.24 but after 3 weeks had to cancel as have to be off work for while due to some bad news. Told have to pay full flight which a year away I think is shocking to be made to pay a full flight when canceled and won't get flight tickets etc as it canceled a year in advance. I'd see point of a month or couple before but a year is shocking.

We booked a holiday and we reconfirmed our luggage on the phone. However later on Airline EasyJet said what ever Love holiday reconfirmed was not correct an misleading. It is so difficult to get through to customer services and my phone was cut off 10 times before I get through to someone. I was promised to sort out the issues if there is any. I was further told if I disagree I can listen to the recordings of conversation. Later on when I asked for the recordings they refused to give it to me. It was misleading. The way it was presented on website and the way the call handler mentioned was very misleading and I wont be booking holiday with Loveholiday again in the future.

We booked a couple holiday for 5 nights to Marrakech and love holidays booked flights, transfers and a Riad for us to stay at included in the price.
The ryanair flight was delayed but we couldnt complaign as that was not their fault.
We arrived at the airport in Marrakesh and got onto the transfer to be phoned up by the manager of the riad/hotel to say love holidays had double booked us and we could not stay for the duration of the holiday. The emergency number for love holidays would not work and nobody answered. We were left without accomodation in the middle of a Medina at night time and we had to find alternative accomodation for the duration of our stay.
Love holidays did refund us after attempting to find alternative accomodation but the network had no signal and we could not communicate or get updates a lot of the time.
Overall a terrible experience and we will not be using them again in the future.

I was linked to love vacations through a hotel site. The price was right for the area I needed to be. I booked 2 nights. Site said there was no cancellation fees.
A few days later my itinerary changed and I tried to cancel one off the 2 nights I originally booked. The manage my booking link wouldn't let me do anything so I messaged love vacations. It took forever for a reply and it basically said I can't change a date if there's no available rooms? I just wanted to cancel.
Nope, can't do it.
Hotel even said it was a horrible site to go through and they couldn't do anything about it.

Thanks for nothing Loveholidays booked a hotel with you only to discover it had closed in October no correspondence from you sorted by myself as you were of no help. I did get an Appology yesterday after a month. Wont be using you again. Imagine turning up to a hotel which payment was taken for only to find out that it was shut until March. This is what happened to me on a boking for New Years Eve. Only by chance i emailed tbe hotel or i would of turned up on Mallorca with no where to stay.
Again thanks for nothing. Eveyone check your bookings or better still go to a travel agent.
Now been blocked on social media as they dont like the truth comming out.